Hossein Seif Zadeh, Donald Lowe, Ivan L. Garanovich

1. CLASSIFICATIONUNCLASSIFIED – Approved For Public Release
The SCMILE Services Framework: a Scalable
Framework for Modelling Service Exchange
Networks
Hossein Seif Zadeh*, Donald Lowe, Ivan L. Garanovich
Joint & Operations Analysis Division
Defence Science & Technology Organisation
Canberra ACT 2600 Australia
UNCLASSIFIED

2. Outline
 Services and Service Design
 NCW
 SCMILE Services Framework
 SCMILE case study: an Operating Theatre
 Fractal nature of SCMILE: a Hospital example
 Summary
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3. Services and Service Design
 The move from “value-chain” manufacturing to
“value-constellation” model is underway
 Which marks the evolution from “mass-production”
to “mass-collaboration”
 This points to shift in the role of users from
“destroyer of value” to the “source of value”, and
finally to the “co-creator of value”
 Therefore Design must also evolve from designing
“interface” to “interaction design”, and finally to
“enclave design”
 Hence the need for new Service Design methods
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4. Network Centric Warfare (NCW)
 NCW is the amalgamation of the information
sciences, and “nonlinear science” (e.g. chaos theory,
complexity theory, network theory, etc.)
 NCW vision was originally limited to the battlefield
and was intended to provide the flexibility and
adaptability essential for the military to respond to
the dangers of an uncertain, post Cold War, world.
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5. Electronic
Computing
Military Informing Industry Informing Military
ARPANet
Internet
NCW
IT
Revolution
Net-centric
Services
Web
Services /
SOA
Military
Industry
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6. SCMILE Services Framework
SCMILE Services Framework (SSF) models the concept of NCW
by categorising warfare “actions” into six types:
 Sensing
 Command and Control
 Engagement
 Physical Mobility
 Information Mobility
 Logistics and Support
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7. SCMILE Services Framework
The SSF can be extended to non-military context by categorising
services as six generic types:
 S = Sensing (provision of awareness/perception)
 C = Cognition (provision of decisions)
 M = Physical Movement (provision of movement)
 I = Information Movement (provision of
information transfer and manipulation)
 L = SuppLy (Logistics; provision of supplies and
sustenance)
 E = Effects (provision of effects)
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8. Electronic
Computing
Military Informing Industry Informing Military
ARPANet
Internet
NCW
IT
Revolution
Net-centric
Services
Web
Services /
SOA
SCMILE
SCMILE
Services
Framework
Military
Industry
8

9. SCMILE Services Framework
“Output”
“Enabling”
“Foundation”
Service types
“Output”
“Enabling”
“Foundation”
Service types
SuppLy
Physical
Movement
Information
Movement
Sensing Cognition Effects
Services
SuppLy
Physical
Movement
Information
Movement
Sensing Cognition Effects
SuppLy
Physical
Movement
Information
Movement
Sensing Cognition Effects
Services
See Decide ActSee Decide Act
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10. Patient
EEG machine
Blood pressure
monitor
C
L
M
I
S E
C
L
M
I
S E C
L
M
I
S E
Scrub nurse
C
L
M
I
S E
Nurse circulator
C
L
M
I
S E
Anesthesiologist
C
L
M
I
S E
Technician
C
L
M
I
S E
Surgeon
C
L
M
I
S E
(S)ensing
(C)ognition
Physical (M)ovement
(I)nformation Movement
Supp(L)y
(E)ffects
Example: An Operating Theatre
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11. Fractals and Self-Similarity
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12. Patient
EEG machine
Blood pressure
monitor
C
L
M
I
S E
C
L
M
I
S E C
L
M
I
S E
Scrub nurse
C
L
M
I
S E
Nurse circulator
C
L
M
I
S E
Anesthesiologist
C
L
M
I
S E
Technician
C
L
M
I
S E
Surgeon
C
L
M
I
S E
Fractal Characteristic of SSF: An Operating Theatre
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13. Administration Radiology
Emergency Intensive care
C
L
M
I
S
E
C
L
M
I
S
E C
L
M
I
S
E
Pathology
C
L
M
I
S
E
PACU
C
L
M
I
S
E
C
L
M
I
S
E
Pharmacy
C
L
M
I
S
E
Operating theatre
C
L
M
I
S
E
(S)ensing
(C)ognition
Physical (M)ovement
(I)nformation Movement
Supp(L)y
(E)ffects
Fractal Characteristic of SSF: A Hospital
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14. Summary
 SCMILE Services Framework (SSF) is derived with
utilization of inductively-derived experiential data
from the literature as well as the NCW concept
 The SSF helps in designing complex interaction of
multiple actors (service providers and consumers)
within a complex and dynamic working environment
 The SSF demonstrates scalability (fractal)
characteristics, which helps in studying/designing
service systems at different levels of fidelity.
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15. Outlook
 Application of the SSF is expected to result in the
realisation of improved management and
coordination of service provision, including:
– Increased operational flexibility
– Increased visibility and understanding of operations at
multiple levels of fidelity
– Increased efficiency in the use of resources
– Better coordination and orchestration of systems and
subordinate organisations
– Improved support across a geographically-dispersed
system
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16. Questions and discussion
Hossein Seif Zadeh
Hossein.SeifZadeh@defence.gov.au
Defence Science & Technology Organisation
Department of Defence
Australia
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