Kenya Coconut Production Presentation by Dr. Lalith Perera
Fairsky presentation
1. Managing people, managing myself
with emotional intelligence
Ioannis Nikolaou
Assistant Professor in Organizational Behavior
Athens University of Economics & Business
http://about.me/nikolaou
inikol@aueb.gr
twitter@nikolaou
2. Yiannis is…
• Work & Organizational Psychologist
• Faculty member of AUEB
– Teaching courses in Personal Skills Development,
OB/HR, I/O Psychology, etc.
– Research on EQ, employees’ well-being, job search,
recruitment & selection
– HR Consulting and executive training
• In the past
– HR & Management Consultant
• PricewaterhouseCoopers
– Training & Development Manager
• Egnatia Bank
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
3. Why, why would he do that in his final
international game?
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
4. Outline
• Introduction to the concept
– Main approaches on EQ
• EQ @ work
– Leading with EQ
– Managing-motivating people with EQ
• Managing myself with EQ
– Managing emotions, stress, well-being
• Developing EQ skills
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
6. What is Intelligence?
• Typically focused on
– analytic reasoning
– verbal skills
– spatial ability
– attention
– memory
– judgment
• Murky concept with
many definitions by
many experts...
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
7. One Definition of Intelligence
“Individuals differ from one another in their ability to
understand complex ideas, to adapt effectively to the
environment, to learn from experience, to engage in
various forms of reasoning, to overcome obstacles by
taking thought… Concepts of intelligence are attempts
to clarify and organize this complex set of
phenomena”
Neisser, U.; Boodoo, G.; Bouchard, T. J. , J.; Boykin, A. W.; Brody, N.; Ceci, S. J.; Halpern, D. F.; Loehlin, J. C. et al. (1996).
"Intelligence: Knowns and Unknowns". American Psychologist 51 (2): 77.
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
8. Intelligence
• A fixed, stable characteristic
• A weak (?) predictor for
– achievement
– job performance success
– overall success, wealth, & happiness
• Accounts for a major component of
employment success according to a numbers
of studies covering career success; maybe as
much as 20-25%.
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
9. More potent predictors of career
success
• Examples:
– Ability to handle frustrations
– Manage own/others emotions
– Manage own social skills
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
10. A different kind of intelligence...
• When being smart is not enough
• Howard Gardner: “A different kind of
intelligence…Multiple Intelligence”
–Interpersonal Intelligence
–Intrapersonal Intelligence
Howard Earl Gardner (born 1943) is an American
developmental psychologist, Professor of Cognition and
Education at Harvard University
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
11. Characteristics of
Interpersonal Intelligence
• The ability to understand people
• The ability to get along well with others
• The ability to bring out the best in people
• The ability to create harmony in a group
• The ability to organize and direct others
• Cooperative
• Synergistic
• Ability to resolve conflict
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
12. Characteristics of
Intrapersonal Intelligence
• Seeker of meaning and purpose
• Clear idea of beliefs and values
• Ability to know one’s strengths and
weaknesses
• Capacity to look within and formulate a
philosophy of life
• Integrity and congruence between beliefs and
real life is important
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
14. WHAT IS IT?
• Emotional intelligence is a different way of being
smart.
• It includes knowing what you’re feeling and using
your feelings to make good decisions in life.
• It’s being able to manage distressing moods well
and control impulses.
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
15. WHAT IS IT?
• It’s being motivated and remaining hopeful and
optimistic when you have setbacks in working
towards goals.
• It’s empathy: knowing what the people around you
are feeling
• It’s a social skill - getting along well with other
people, managing emotions in relationship, being
able to persuade and lead others AND (most
importantly)
• It is malleable -trainable… and (should be) different
from intelligence and personality
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
17. Emotional Intelligence
Daniel Goleman (born 1946) is an author,
psychologist, and science journalist. For twelve
years, he wrote for The New York Times,
specializing in psychology and brain sciences. He
is the author of more than 10 books on
psychology, education, science, ecological crisis,
and leadership.
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
18.
19. Emotional Intelligence
Daniel Goleman: EQ as a wide array of competencies and skills
that drive leadership performance.
• Self-awareness – the ability to read one's emotions and
recognize their impact while using gut feelings to guide
decisions.
• Self-management – involves controlling one's emotions
and impulses and adapting to changing circumstances.
• Social awareness – the ability to sense, understand, and
react to others' emotions while comprehending social
networks.
• Relationship management – the ability to inspire,
influence, and develop others while managing conflict.
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
20. Emotional Intelligence
• The capacity to process emotional information
accurately and efficiently, including the
capacity to perceive, use, understand, and
manage emotions effectively (Salovey & Mayer, 1990)
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence.
Imagination, Cognition and Personality, 9(3), 185-211.
Professor John Mayer
Professor Peter Salovey University of New Hampshire
Yale University
20
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
21. The four dimensions of EQ
according to Salovey and Mayer
1 – Perception and
expression of emotions
Emotional 2 – Use of emotions for
4 – Control of Emotions
Intelligence facilitating thinking
3 – Understanding of Emotions
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
22. Perception and expression of emotions
The ability to perceive, evaluate and express his/her
and others’ emotions
These individuals can easily perceive and recognize
their own (and others’) emotions when they are born,
attending both verbal and non-verbal communication
They know their exact emotional state and can
understand the relationship between their emotions
and actions
“The WHAT factor”
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
23. Use of emotions
The ability to use emotions effectively in order to
facilitate their own (and others’) thinking and solve
problems effectively
Individuals with high use of emotions are independent
and self-confident with a positive and optimistic
attitude towards life, effective and persuasive
individuals who are not afraid to take initiative
If something goes wrong they tend to act in order to
improve things rather than waiting for something /
someone else to intervene
“The POSITIVITY factor”
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
24. Understanding of Emotions - Empathy
Individuals with high empathy can easily understand
how other people actually feel, attending both verbal
and non-verbal communication of the other parties
They demonstrate sensitivity, appreciation and pure
interest for others’ emotions and when someone
needs their help they willingly provide it
“The HOW factor”
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
25. Control of Emotions
The ability to control and manipulate emotions, to
“read” situations successfully and adopt our emotions
appropriately
It does not mean denial or repression of true feelings
or lack of spontaneity
High control of emotions means increased self-
control and successful handling of
impulsive/disruptive feelings
“The CONTROL factor”
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
27. Leading with EQ
• EQ Leaders are:
– Visionary, inspiring and influencing
– Passionate to achieve extraordinary accomplishments
– Generating excitement, optimism & enthusiasm
– Behaving with integrity and humility
– Concerned about others’ welfare
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
28. Leading with EQ
Vision
Inspiration
Passion
Excitement
Optimism
Humility Integrity
Concern
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
29. Managing-motivating people with EQ
• EQ Managers:
– Show interest to the team members
– Treat them with respect and fairness
– Understand employees’ individual needs/skills
– Are goal-oriented, “doers”, driving others forward
through personal example
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
30. More on EQ @ Work
• Performance
• Employee Development
• Training and trainability
• Teamwork
• Studies conducted by our team in Greece
– Physical & Psychological health
– Work stress and stress management
– Change management
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
32. Managing emotions, stress, well-being
• Negative mood influences habits or
behaviours that have been accused for
unhealthy conditions, such as smoking and
drinking.
• Several studies have also revealed a direct
connection between intense emotions
(especially anger) and cardiovascular
consequences.
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
33. Managing emotions, stress, well-being
“Individuals who can regulate their emotional
states are healthier because they accurately
perceive and appraise their emotional states,
know how and when to express their feelings,
and can effectively regulate their mood states”
Salovey, Bedell, Detweiler & Mayer (1999)
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
38. Developing Perception and Expression of
Emotions
• Becoming aware of your own emotional
expressions
• Becoming aware of the feelings and emotions
of others
– Others’ facial expressions
– Listening to emotions: Voice pitch and tones
– Body language
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
39. Developing Use of Emotions
• Generating a positive mood
• Getting into the right mood
– Feeling your feelings
– Experiencing the feelings of others
• Developing your imagination
• Changing your mood quickly
• Assessing the pros and cons of alternatives
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
40. Developing Understanding Emotions
(Empathy)
• Active listening
• Building your “emotional database”
• Improving your emotional exposure /
experience
• Understanding the causes of others’ emotions
• Showing active, sincere interest
• Being supportive
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
41. Developing Control of Emotions
• Think before you act (Ask yourself: “Is it worth
it?”)
• Staying open to emotions
• Emotion management
– Disengagement of emotions
• Avoidance of emotions
• Denial of emotions
– Engagement of emotions
• Emotional reappraisal
• Emotional acknowledgment
• Emotional integration
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
42. “Anyone can become angry--that is easy.
But to be angry with the right person, to
the right degree, at the right time, for the
right purpose, and in the right way…
That is not easy”
Aristotle, The Nicomachean Ethics
Ioannis Nikolaou | http://about.me/nikolaou | inikol@aueb.gr | twitter@nikolaou
43. Managing people, managing myself
with emotional intelligence
Ioannis Nikolaou
Assistant Professor in Organizational Behavior
Athens University of Economics & Business
http://about.me/nikolaou
inikol@aueb.gr
twitter@nikolaou