The document summarizes Janice Chia's presentation about NTU Libraries' models for library instruction at NTU. It describes a collaborative information literacy program model implemented in 2004 with online and in-person workshops. It also details a Library Instructional Matrix version 1 with 39 modules divided into 4 tracks. Feedback led to developing Matrix version 2 to better meet needs with limited resources and a changing university environment. The presentation reflects on improvements and moving instruction programs forward with clear objectives and support from subject heads.

1. Accessing models of library instruction: a case of
NTU Libraries
Janice Chia (email to: janicechia@ntu.edu.sg)
Nanyang Technological University Library, Singapore
Presentation for LILAC2011 conference
20 April 2011, London, United Kingdom

2. Overview
 About
 Collaborative Information Literacy Programme Model
o About
o Review
 Library Instructional Matrix V.1
o About, Objectives, Features
o Review
 Matrix V.2
o About
 Reflections
 Moving forward
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3. About NTU
NTU is an internationally reputed research‐intensive tertiary institution. Our
broad‐based education covers science and technology, business and the arts,
entrepreneurial and leadership skills to prepare students for the global
working world.
+ 200 hectare residential campus with excellent amenities
+ 23, 480 undergraduates and 10,000 graduate students from 72 countries
+ 3,290 faculty and research staff from 72 countries
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4. About NTU Library
+ 7 Libraries at different locations around the
campus
+ Professional staff dual role – subject &
operational role
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5. About Instructional
Services Division (ISD)
• Formed in 2004
• Subsumed under Scholarly Communications
Group in 2010
Mission
Ensure the provision of quality campus‐wide library instructional programmes
so that students and staff of the university are empowered with the
necessary information literacy skills for their study, research, teaching
and work; thus enriching and contributing towards their advancement of
knowledge and lifelong learning.
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6. Collaborative Information Literacy‐ Programme Model
Taken from: “Enhancing Student’s Learning and Research with NTU Library’s Innovative Information Literacy Programmes”
by Akbar Hakim & Jean Koh, Presented in A‐LIEP Conference, 3 – 6 April 2006
Online Face‐to‐face Reach Face‐to‐face
Information Searching 1st year & 2nd Year Subject Tutorial
Skills workshop Undergraduates
reSearching
Advanced Research
Seminar (Literature 3rd & final Year Resource Specific
Information Undergraduates
Quest Review) Workshop
Doing Library
Postgraduates Research Consultant
Research Workshop
E‐Learning
Platform ‐
edveNTUre Administrative Support Instructors
Enablers
Colleges Library
Subject
Instructional
Librarians
Technology CED Services Division
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7. About Collaborative
Model
• Comprehensive and incremental model
• Consolidates and rationalizes past programmes into a structure
suitable for learning and research environment of the university
• Clear identified Primary objectives:
– To empower students with necessary information seeking
skills to explore, find and exploit information that they need
for study, research and work
– To equip students with added intellectual skill for lifelong
employability
– To enrich the lifelong learning experiences of students
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8. About Collaborative
Model
• Learning outcomes clearly identified
• Role of Subject Librarians is crucial enabler of all instructional
programmes
• Requires advocacy and support from collaborative partners
within schools, university departments and student bodies.
• Leveraging on Technology to deliver information literacy
programme anytime and anywhere – Researching InfoQuest
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9. Librarians – Dual Role
Serials & Scholarly
E‐Resource Comms & Bibliographic
Instructional Services
Promotion Technology
Acquisitions Circulation & Systems
Operational Role ‐ Vertical
Mechanical and Aerospace Engineering Subject Liaison
Psychology Librarian Subject Liaison
Business Law Subject Liaison
Other Subject Liaison
Subject Librarians ‐ Horizontal
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10. Review of the
Collaborative Model
• Foreign students & staff have increased, hence different set
of challenges when designing and delivering instructional
programmes
• Millennia to Z Generation – diversified learning styles
• Require blended mode of delivering instruction that appeals
to diverse needs and level of understanding
• Constant evolution of technology
• How to extend reach of instructional programmes beyond
those who have not been reached – both students & staff?
• How to increase number of people who attended our
sessions?
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11. Face‐to‐face Face‐to‐face
Reach
Information Searching 1st year & 2nd Year Subject Tutorial
Skills workshop Undergraduates
Advanced Research
Seminar (Literature 3rd & final Year Resource Specific
Review) Undergraduates Workshop
Doing Library Research Postgraduates
Workshop Research Consultant
1.1 1.2
1. Awareness 1.3 1.4 1.5
1.6 1.7 1.8
2.1 2.2
2. Research 2.3 2.4 2.5
2.6 2.7 2.8 2.9
3.1 3.2 3.4 3.5
3. Subject 3.6 3.7 3.8
3.9 3.10 3.11
4.1 4.2 4.3
4. Tools 4.4 4.5 4.6
4.7 4.8 4.9 11

12. Library Instructional Matrix V.1 ‐ About
• 39 bite‐sized programmes
• Divided into 4 tracks:
o Awareness: To develop a complete awareness of NTU Library resources
and services
o Research: To develop academic research skills – information seeking,
understanding citations, plagiarism, research methodologies
o Subject: To develop understanding of information structure and
management that is specific to various subject discipline
o Tools: To develop skills and competencies to retrieve needed
information from various systems like library catalogs, interdisciplinary
databases, internet
• Mix and Match
• With clear objectives, target audience and time required for each
module.
• Library staff ‐ customize class according to the needs/audience
• Faculty – request customization for class to be conducted for students
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13. Library Instructional Matrix V.1
Objectives
• To provide comprehensive list of instructional
courses offered by NTU Librarians
• A guide for students to complement face‐to‐
face instructional sessions
• A guideline for new instructors on board
• Flexible Information Literacy framework for
the faculty to choose from
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14. Library Instructional Matrix V.1
Features
• List of instructional courses/workshops grouped
under four categories catering to a variety of
research needs of NTU students and staff
• Each course comes with a unique Tag Number,
Information Outcome, Brief Objective and
Estimated Time duration
• Web version of the menu comes along with Online
Tutorials, Lesson plans, Notes, Worksheets,
Supplementary reading list and more
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15. Findings of Matrix V.1
• Conceptually suited for a larger infrastructure
with more resources
• Well received by constrained by limited
instructional facilities & resources
• Competing priorities with new schools hence
new libraries
• Lack of continuity of leadership – went
through 4 changes to date!
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16. Transition between V.1 & V.2
 Instructional facilities
 Instructional posters
 NTU libraries YouTube videos
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17. Matrix V.2
• Update the matrix – to V2
• Update the list of classes we have conducted
• Include column for Medium
– Graphic (Print posters, online flyers)
– Video (online)
– Instruction
• Target group is beyond students, to include
Research Staff, Faculty and Administrators
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18. Matrix V2
Workplan
• Phase 1 – May 2011
– Inventory list of all classes
– Assign them according to 4 tracks
– Put in place workflow to “label” new classes with tracks
• Phase 2 – June 2011
– Update Matrix V2 with list of classes
– Increased emphasis on Scholarly Communication Related
instruction. Target research staff, administrators
– Update Media Column
– Identify and phase out modules
• Phase 3 – July 2011 onwards
– Schedule master calendar
– Communicate to heads
– Roster classes
– Include in Master Calendar
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19. Reflections
• Need for continuity of plans
• Documentation and follow up
• Evolving matrix
• Matrix is living document
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20. Moving forward
• Clear objective for each module
• Commit to scheduling a date for each class
communicated
• Obtain buy‐in from respective Subject Heads
• Continue to Champion, Support, Facilitate &
Enable all instruction classes
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21. New web structure/page
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22. Q & A
Thank you
janicechia@ntu.edu.sg
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