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Virtual Assistants Online Self-Service Overview

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Virtual Assistants Online Self-Service Chris Ezekiel [email_address]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Creative Virtual
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What is a Virtual Assistant?
What we do ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Accuracy
Lloyds TSB
British Telecom
One Railway
Teletext Holidays
Sharp Electronics
Sky TV
Direct Line
National Rail Enquires
Legal & General
Alliance & Leicester
Mortgage Brain
Birmingham Midshires (HBOS)
Renault
Motability
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Some customers quotes
.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Understand your customers better!
Advanced functionality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mobile ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Our project methodology
Success criteria ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Results Major success story Targets were set well above industry norms Achieved within 10 weeks Call centre volume reduced by 400,000 on 1.3M conversations (annualised)
Q&A ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Product & Technology – “best-in-class” Experience Future
Q&A Questions?
Thank You Chris Ezekiel [email_address]

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