Invest in a call center in eastern europe. iDeaTurf Consulting provides you with options to set up a multi-lingual call center in Latvia.

1. Outsourced Support Center Operations Riga, Latvia E: info@ideaturf.com | W: www.ideaturf.com/consulting

3. EU Member since 2004

4. Low taxes

5. Affordable labor costs (minimum wage in Latvia is LVL 80 (approximately € 120)

6. Good number of college educated graduates

7. Multi Lingual Option

8. Hardworking labor force

9. Affordable real estate

10. World class quality service deliveredE: info@ideaturf.com | W: www.ideaturf.com/consulting

12. Opportunity to focus on your company’s core activities

13. Reduced costs for running and maintaining contact center

14. Tax reduction possibilitiesE: info@ideaturf.com | W: www.ideaturf.com/consulting

16. Product Support, Sales/Tele-marketing

17. Helpdesk/Technical Support/Orders by phone

18. 24/7 support option available

19. Toll Free number set up

20. Network infrastructure to liaise with product company

21. Reporting and monitoringE: info@ideaturf.com | W: www.ideaturf.com/consulting

23. Aggregate bandwidth of up to 100mbps

24. Automatic Call Distribution for optimal agent usage

25. Predictive dialer for outbound calls

26. Call recording and monitoring

27. Able to support CRM/Contact manager/Trouble ticket system/Third party applicationsE: info@ideaturf.com | W: www.ideaturf.com/consulting

29. Avaya Telephony

30. ISP: Lattelecom

31. ISO Standards ComplianceE: info@ideaturf.com | W: www.ideaturf.com/consulting

33. Service Level/Average Response Time

34. Total Handle Time

35. Schedule monitoring of agents

36. Forecasted contact load v/s Actual contact load

37. Contact quality

38. Customer satisfactionE: info@ideaturf.com | W: www.ideaturf.com/consulting

40. Write to info@ideaturf.com to know how we can make use of our contact center to improve your business.E: info@ideaturf.com | W: www.ideaturf.com/consulting