this ppt is all about zoho corporation. i hav find details on the Zoho CRM and its customer relation development. also on the various business applications that they offer

2. Indian Face behind
ZOHO

3. ZOHO CORPORATION
Zoho Corporation (formerly AdventNet) founded in 1996, is
located in Chennai, Tamil Nadu, India. The company started as a
network framework provider for telecom equipment vendors. In
2003, ZOHO Corp diversified into IT Management software with
ManageEngine. In 2005, it launched Zoho Office Suite with a
web based word processor, and later expanded to offer other
applications, including spreadsheets, Mail, a calendar, contacts
list, and other business-oriented programs.
AdventNet has transformed itself from a modest beginning as a
software company serving network equipment vendors to a be
an innovative online applications provider. It has maintained
growth and profitability, without needing outside capital.

4. Dr. Shridhar Vembu is the Founder of ZOHO
Corporation. He is not only known for creating one of
the first online (Cloud Computing) office suites as a
company, but also for the unique staffing practices of
Zoho which hires economically disadvantaged high
school graduates and puts them through two years of
education with a strong focus on engineering /
software.
Such "Zoho University“ graduates now make up 10% of
their workforce.Despite increasing growth and market
presence.
Forbes quoted him as “Smartest Unknown Indian
Entrepreneur”.
Entrepreneur Marc Benioff is afraid of him. Venture
king Mike Moritz wants to invest in him.

5. From Chennai to California:
Journey of a silent Entrepreneur and
making of ZOHO
 Sridhar Vembu obtained his B.Tech in
Electrical Engineering from IIT, Madras, and
PhD in Electrical Engineering in Princeton
University in 1994.
 He served as a systems design engineer in
Qualcomm from 1994-96, focusing on CDMA
for satellite communications, where he had
the privilege of working with some of the
leading minds in wireless communications.

6. In 1996, driven by a passion to play a role in
the emerging technology industry in India, he
reinvented himself as a software entrepreneur.
Along with friends and his brothers, he co-founded
what became AdventNet where he has served as
CEO since 2000.
The two most important contributors to its early
success were Tony Thomas and Shridhar’s
brother Kumar; Tony had envisioned and
implemented early product ideas that made us
money, and Kumar set up our engineering
organization in India which is the core of the
company to this day. The Zoho name was
suggested by Raju Vegesna, who serves as the
Zoho evangelist. The name was changed to Zoho
Corporation in 2009.

7.  Privately held AdventNet has grown to over 600 employees, with all
the growth funded internally, without requiring outside investment.
AdventNet is a diversified software company, with a portfolio of
successful products. It has an excellent work culture and environment
which keeps the employess going.
 Driven by the learning needs of his son diagonsed with autism,
AdventNet has created Jambav.com, an interactive learning and
entertainment site for kids.
 AdventNet is pioneering a new approach to higher education in India,
combining class room instruction with hands-on experience. This is
helping under-privileged students in India enter the world of
technology.
 Dr. Shridhar says, “We will continue our tradition of investing heavily
in engineering R&D. We hope to introduce interesting new products,
to address a variety of customer needs. With the continued growth of
the company, I feel fortunate that we can attempt many interesting
projects, which excites the engineer in me. ”

11. What is ZOHO??
ZOHO offers a wide range of applications
used to grow businesses all over the
world.
Customers use Zoho Applications to run
their business processes, manage their
information and be more productive
while at the office or on the go, without
having to worry about expensive or out-
dated hardware or software.

12. o Zoho Creator is an online database service
that lets you create custom database
applications easily and to share and
collaborate on structured data via a web
interface. Your team members and clients
can access real-time data from anywhere,
anytime even on your mobile phone.
Zoho Creator offers first of its kind drag-n-
drop interface to create tables/forms,
design, schedule workflows and perform
variety of automated actions.
What is ZOHO Creator?

13. ZOHO OFFICE SUITE
The Zoho Office Suite is a Web-based online office
suite containing word processing, spreadsheets,
presentations, databases, note-
taking, wikis, customer relationship
management (CRM), project management,
invoicing, and other applications developed by
ZOHO Corporation (formerly AdventNet Inc.), a US-
based company. It was launched in 2005 with a
web-based word processor. Additional products
such as spreadsheets and presentations, were
incorporated later into Zoho.

14. Zoho applications are distributed
as software as a service (SaaS).
Zoho uses an open application
programming interface for its Writer, Sheet,
Show, Creator, Meeting, and Planner
products. It also has plugins into Microsoft
Word and Excel, anOpenOffice.org plugin,
and a plugin for Firefox.

15. ZOHO’s Apps:
Zoho has got three types of Applications:-
 Collaboration Applications: Chat, Meeting,
Projects, Docs, Pulse and Mail.
 Business Applications: CRM, Bug Tracker, Assist,
Recruit, Reports and People.
 Productivity Applications: Calendar, Show,
Sheet and Writer.

17. ZOHO CRM
What is CRM?
Customer Relationship Management is a word originally defined and
designed to improve Customer Service.
1. Customer refers to an entity that acquires or consumes goods
or services from a desired firm.
2. Relationship in business refers to a state involving mutual
dealings between people or parties.
3. Management refers to managing of customer
interactions,thus involving a customer-centric thinking and
acting .

18. If there is one thing that
differentiates Zoho CRM from
its competitors, it’s the way
they excel at managing
leads and contacts. That’s
something many
salespeople appreciate: the
ability to store everything
about a customer under one
page, including emails,
activities and product
purchases.

21. Zoho CRM API
Zoho CRM provides API (Application Programming
Interface) for integrating CRM modules with third-party
applications such as, accounting, ERP, e-commerce,
self-service portals and others. With the Zoho CRM API,
you can extract CRM data in XML or JSON format and
develop new applications or integrate with your existing
business applications. As the Zoho CRM API is
independent of programming languages, you can
develop applications in any programming language
(Java, .Net, C, C++, PHP, etc.).

22. You can use the Zoho CRM API to integrate the following types
of applications:
 Zoho Services
 Third-party applications

23. ZOHO ONLINE DOCUMENT
MANAGEMENT
Online Workspace ->
Work together on projects with less confusion
and transparent communication and ensure
that each member is kept in the loop,
with online workspace.
Streamline Your Work-
Be organized and informed on work
that needs to be completed, by assigning
tasks ,so that you reach project deadlines
and goals more efficiently.

24. ZOHO Online Document
Management
• Access Anytime Anywhere->
Take your documents with you and access
them anytime, anywhere or go mobile
with apps for the iPhone and Android.
• Create and Edit Docs Online->
Create word documents, spread sheets
and presentations online.
Manage document content with smart
formatting, editing and real-time
collaboration features.

27. Various Applications
 Zoho Planner :-An online planner with a calendar, to-
do lists, pages, and e-mail reminders for collaboration with other
users.
 Zoho Wiki :-Zoho Wiki is a tool that allows the user to
create his/her own wiki with its own pages and sub-pages,
pictures and multi-media snippets.
 Zoho Writer ::-Zoho Writer supports simultaneous
collaboration between multiple users. It supports common
formats, including Microsoft Word (DOC), Office Open
XML (DOCX), OpenDocument text (ODT), OpenOffice.org
XML text (SXW), HTML, RTF, JPEG, GIF and PNG files. It can
support embedded media from hosting sites, such
as Flickr, Zooomr, Youtube, and Vimeo. Zoho Writer was one of
the earliest online word processors to support both online and
offline editing by using Google Gears.
 Zoho Invoice :-Zoho Invoice is the invoicing solution
from Zoho's range of business applications. It enables users to
create, send and manage invoices., track expenses, receive
online payments and generate reports.

28. Other Applications
•Zoho BugTracker :- An online bug tracking application in
the suite. It is designed to help quality assurance and
programmers keep track of reported software bugs in their work.
•Zoho Show :- An online presentation program that allows
users to create or import Microsoft PowerPoint, Open Document
Presentations or OpenOffice.org XML presentations. It also
allows users to share & collaborate on presentations and make
remote presentations to clients.
•Zoho Reports :- An online business intelligence and
reporting application in the suite. It can "create charts, pivots,
summary and other wide-range of reports through powerful drag
& drop interface".
•Zoho People :-On-Demand HRIS & Applicant Tracking
System.

29. ZOHO Achievements
Till Date, ZOHO has launched 25+
online applications - from CRM to Mail,
Office Suite, Project Management,
Invoicing, Web conferencing and more.
Zoho has received numerous awards,
including an InfoWorld 2009 "Product
of the Year" award, a 2008 PC
World "25 Most Innovative Products
Award" and a 2007 TechCrunch "Best
Enterprise Start-up’’.

30. BY-NETRA
DEEPAM
SIDDHARTH