The document summarizes a webinar on building employee retention vs loyalty. It provides instructions on how to listen via phone or computer. It introduces the speakers and agenda which includes setting goals, using compensation to promote retention, leveraging career options, and supporting generational differences.

1. You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference, please dial 1.866.469.3239 and enter access code: xxx xxx xx . You will be on hold until the seminar begins. Building Employee Retention vs. Loyalty #TMwebinar

2. Speakers: Jan Brockway Performance Management Product Manager Workscape Robert Mattson Senior Manager, Product Marketing Workscape Moderator: Mike Prokopeak , Vice President, Editorial Director Talent Management magazine Building Employee Retention vs. Loyalty #TMwebinar

8. Building Employee Retention and Loyalty Jan Brockway Director of Product Management Robert Mattson Sr. Manager, Product Marketing

9. Workscape, An ADP Company History Founded 1999 by CEO - Tim Clifford August 2010

12. Push & Pull Annual Reviews Entitlement Dead-end Job Stagnation Transparency Pay for Performance Career Options Challenges

16. Performance Management Processes and Practices Report – September 2009

17. Business Value “ A system that drives improvement in employee performance drives improvement in your business. If you can’t use reviews to improve employee performance, then what is the point?”. VP of HR European Manufacturer As quoted in “Driving a High Performance Workforce” CLC Report 2002

18. Traditional Performance Process Set Annual Goals Evaluate Performance JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Undocumented Shifts to Goals and Non-communicated Status

19. 365 Performance Process Set Annual Goals Evaluate Performance Driving Employee/Manager Communication Adjusted, Updated & Completed Goals JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Goal Complete Goal Complete New Goal Goal Change

24. Shifting Budgets to Drive Behaviors 3-7% 7-10% 1-2% Top Contributor Average Contributor Lowest Contributor Performance Rating Bonus (at target)

25. Shifting Budgets to Drive Behaviors Significant payout opportunity for top contributors Differentiated payments in the middle No payment for lowest contributors 2-8% 9-12% 0% Top Contributor Above Average Contributor 1 st -line Mgr Discretion Solid Contributor Lowest Contributor Performance Rating Bonus (at target)

28. Mapping the Social Network www.connectedaction.net

30. Generation Eras

35. Questions

36. Thank You