QM-029-Six Sigma Overview

Six Sigma Overview Lynn Cavanaugh, Black Belt September 2005

Sigma as a Measure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Six Sigma as a Goal Examples of what Six Sigma means in business

Deployment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Six Sigma Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Methodology Integration The matrix below defines how various methodologies align

Process Design Flow Recognize Define Measure Analyze Improve Control

DMAIC Cycle - Define ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Definition Stage Activities ,[object Object],[object Object],[object Object],[object Object],[object Object]

SIPOC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Example - SIPOC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

DMAIC Cycle - Measure ,[object Object],[object Object],[object Object],[object Object],[object Object]

Measure Stage Activities ,[object Object],[object Object],[object Object],[object Object],[object Object]

Input – Process – Output Measures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process Measurement Example Delivery Time in Days Critical Customer Requirement = 9.4 days Defects: Service unacceptable to customer Number Orders Filled Variation in results 1 2 3 4 5 6 7 8 9 10 11 12

DMAIC Cycle - Analyze ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Analysis Stage Activities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Look for points in the process where work may be disrupted or delayed, or where defects may be created.

Analyze Current Process Use symbols and colors to help you analyze the current state

DMAIC Cycle - Improve ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Improve Stage Activities ,[object Object],[object Object],[object Object],[object Object],[object Object]

FMEA ,[object Object],[object Object],[object Object],[object Object],[object Object]

DMAIC Cycle - Control ,[object Object],[object Object],[object Object],[object Object]

Control Stage Activities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Control Plan Control Plan = FMEA + Monitoring + Response From Improve Phase New! Dashboard/Control Chart VOC Systems

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Closing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

QM-029-Six Sigma Overview

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QM-029-Six Sigma Overview