This document provides etiquette guidelines for various situations including at home, at school, in restaurants, at social events, in houses of worship, on public transportation, and more. It also includes sections on table graces, the national anthem, formal dining etiquette, and business etiquette. The overall document seeks to teach proper social skills and etiquette to prepare students and parents for interacting in diverse social settings.

1. Table of Contents
At Home .............................................................................................. 3
At School .............................................................................................. 5
Restaurant Manners ...................................................................... 6
Social Etiquette Celebrations...................................................... 7
National Anthem ............................................................................. 9
Table Graces ..................................................................................... 9
Familiar Graces ............................................................................... 9
Formal Dining ................................................................................ 10
Seven Course Meals ..................................................................... 14
Host Role…………………………………………………………..15
Tea Party Etiquette ....................................................................... 17
Formal Dining ................................................................................ 23
Healthy Eating ............................................................................... 25
How to Eat To Live........................................................................ 26
Fun Food Facts .............................................................................. 28
Telephone Etiquette ..................................................................... 30
Cell Phone Etiquette..................................................................... 31
Email Etiquette .............................................................................. 32
Your Child’s School ...................................................................... 34
University/College ........................................................................ 36
High Expectations and Enrollment Tips ............................... 36
Fashion Tips for Women............................................................. 38
Fashion & Accessory Tips .......................................................... 38
Professional Attire......................................................................... 44
Business Casual Attire for Women ......................................... 44
Personal Grooming ....................................................................... 46
Business Attire for Men .............................................................. 47
Business Casual Attire for Men ............................................... 48
Employment.................................................................................... 51
Resumé Writing Tips .................................................................... 51
Sample Job Application .............................................................. 53
Personal Check List...................................................................... 56
Job Interview Tips......................................................................... 57
Introductions Handshaking/Conversation Tips............... 59
What to Talk About ...................................................................... 61
Communication Barriers ............................................................ 62
Choices We Make .......................................................................... 63
Parents/Caregivers....................................................................... 65
Tough Subjects .............................................................................. 65
Alcohol ~ Drugs ~ Smoking ............................................... 65
Choices and Consequences ....................................................... 66
Achieving Your Goals................................................................... 67
Your Financial Budget................................................................. 68
Glossary ........................................................................................... 69
1

2. BASIC MANNERS
Introduction Character & Life
Skills should be taught from
early childhood through every
level in school. Grandparents
no longer live next door and
parents are working. Years
ago, African American
churches assisted parents in
teaching their children proper
social skills. But, we have
dropped the ball! Let’s pick up
the ball, take it to the
classrooms, and bring it back
into our churches.
I have written and self published several simple but powerful
books for parents and our children. My goal is to prepare
students and parents to live and work in a world that is highly
technical and diverse. They will have learned the Proper Social
Skills needed to interact in our diverse society. Students and
their parents will have learned how to combine social skills
with string educational practice.
The lessons in this guide book are designed to help you fit in
anywhere. After reading this book, you will enhance the social
skills you have already acquired. This book will increase your
social awareness, with very simple instructions. Learning social
skills is the key to being able to express acceptable behavior.
Education is the key to success in life. Etiquette is basically
good manners! The best etiquette is based on “The Golden
Rule,” that is, treat others as you want them to treat you.
etiquette. This creates an insecurity and reluctance to blend
with various societies.
My goal is to teach students a good set of healthy values,
respect for human life, and a respect for education and the
ability to excel in school. I also would like to have an impact on
increasing overall academic achievement; reducing the
placement of students in special education classes; reducing
suspensions and expulsions; reducing dropout rates for
students; increasing the graduation rate and college
attendance of students; increasing the rate of class attendance;
increasing parent, family and community involvement and
support; and increasing self-esteem and student achievement.
We all like to think that we have good manners or great social
skills. In reality, very few of us exercise these as a regular
habit. In fact, many of us interact in society without ever
having learned the proper social skills. As we deal with others
in our daily lives, it is not difficult to observe that many of us
ignore the most basic manners of social correctness. In order
to be self-motivated and to increase confidence and selfesteem, you need to be mentally and emotionally balanced.
One way to achieve this balance is by using good manners and
social grace (etiquette), and you will experience success in all
environments. Good manners and behavior define the caliber
of who we are regardless of our income, race, degree of formal
education, or career.
A person with good manners shows the world who he or she is,
including tastes, opinions, friends, quality of life, and selfrespect.
Drevelyn Matilda Minor,
Author
While working for many years in the San Francisco Unified
School District, I found that the majority of students in public
and some
private schools, junior colleges, and universities lack the
understanding, training, and experience of good social skills /
2

3. At Home
Early Childhood
Development
friends, co-workers, teachers, peers,
strangers, and virtually everyone
you come in contact with. The
greatest attributes of social
acceptance, is the ability to
converse.
Character Building
A grandparent might reinforce what
your parents taught you during
your early years to ensure proper
behavior in your daily life.
Brush Your Teeth Twice a Day
Some important words to use in
your daily life are
Please
Thank you!
You’re Welcome
I Apologize
First Teachers – Parents and
Grandparents
Grandparents can assist your
parents with your development of
great social skills. Remember, in
most cases they taught your
parents.
Hygiene
Bathe or Shower regularly.
Good morning – Greet family
members, house guests and anyone
you might come in contact with at
church, school, etc.
Apply the same rule to the afternoon
and evening.
Good night -- Before going to bed
say “good night,” to family members
or any guest who might be visiting
your home.
Don’t forget to say your prayers
before going to bed.
The Golden Rule
“Do unto others, as you would
like others to do unto you.”
Everyone is to be treated with
respect and courtesy. This golden
rule applies to all family members,
3

4. Responsibilities at Home
Sleepwear: Boys
should have
pajamas, a robe
and slippers.
Girls
should have pajamas,
nightgowns, a robe and slippers.
Daywear: Place your clothing out
each night before you go to bed.
Arrange outfits by them together. Do
not place your clothing on the floor.
Housework: Volunteer to help your
parents around the house willingly
and quickly.
Yard Work: Help your parents with
yard work and take out the trash
daily.
Closing Doors: Hold the door
knob and shut it softly rather than
letting it slam shut.
Meal Times: Volunteer on special
occasions to help parents and
grandparents prepare the meals. At
other times, offer to set the table or
do other things that might be
needed for a family meal.
Knock softly and ask permission
before entering other family
member’s bedrooms.
Laundry: Put your dirty
clothes in your laundry
basket or laundry bag.
Wash your dirty
laundry and put away
your clean clothes in drawers or on
hangers
4

5. At School
If you need extra help with math,
reading, science or any other
subject, ask your teachers for
information on after-school tutorial
sites and Saturday schools.
Be On Time for Your Class!
Also, ask about after-school and
tutorial programs at your place of
worship.
Classmate Party Invitations
Student Questions in Class
This is the first sign of good
classroom manners.
If you are sick and unable to attend
school, have your parent or guardian
contact the school secretary first
thing in the morning.
But if you’re late to class, enter the
classroom quietly and gently close
the door. Be considerate of other
students and the teacher.
If
you have a question,
raise your hand and wait
for the teacher to call
your name.
Don’t place your feet
on the furniture at
school or at home.
Home Work Assignments
Do your
homework daily
and turn it in
on time. You can do your
homework during free
time at school, on the bus, in the car
or at home.
You must follow
the school’s policy
for extending
invitations. If you
pass your invitations
out at school, it is polite
to invite all of your classmates. (If
you exclude some of your
classmates, some students’ feelings
might be hurt.)
If you ONLY want to invite a small
group from your class, (Girls Only
“or” Boys Only) give them the
invitations after school, or have your
parents mail an invitation to their
home.
You can also contact them by phone
to invite them.
5

6. Good Sportsmanship
After playing a sport or a game,
congratulate the other players on
their playing ability and let them
know that you enjoyed playing with
them.
Good Sportsmanship is considered
fitting for playing or
watching sports. This
includes observing the
rules of fair play, respect
for others, and being
gracious in losing.
Restaurant Manners
Twelve Dining Tips for Parents
and Children
It is never too early to start teaching
good restaurant manners to
children. Poorly behaved children
can ruin the dining experience for
other patrons, so if you bring your
child to dine out, make sure they are
behaving properly.
1. Use a fork unless eating finger
food.
2. Do not stuff your mouth full of
food because it doesn’t look
good and because you could
choke.
3. Chew with your mouth closed.
No one should see food chewed
up or to have to listen to it
being chewed. This means no
talking with your mouth full.
4. Eat slowly. Wait a few seconds
before getting another fork full.
5. Do not reach over someone’s
plate for any other item on the
table. Ask someone to pass the
item to you.
6. Do not make any rude
comments about any food
served in the restaurant. It will
hurt someone’s feelings.
7. Always say “Thank You” when
served something.
8. For buffet style meals – wait
until everyone is served before
starting to eat.
9. Break off a small piece of your
dinner roll before buttering it.
10. Do not pick anything out of
your teeth at the table. If it
bothers you, excuse yourself
and go to the restroom.
11.
Use a napkin to “dab”
your mouth. The napkin
should be on your lap when
not in use.
12. Do not wipe or blow your nose
with your napkin.
Public Dining with Friends
Do not send a dish
back unless it is
really inedible--not just because you
changed your mind. When leaving
the table, put your chair under the
table.
6

7. Do not drum your fingers on the table,
pick your teeth, comb your hair, or
polish your nails.
Social Etiquette
Celebrations
Birthdays
First
Communion
Bar Mitzvah
House of Worship
A request to bow your head is asked
of you most of the time for a moment
of prayer, for an invocation, or for
the benediction at a house of
worship or at large gatherings.
Whether or not you believe in God,
bow your head and remain silent for
the duration of the prayer.
Religious Ceremonies
Parents, attending
religious ceremonies
must understand
that the
ceremonies are
an important and
joyful tradition for families. However,
you should find other activities for
children who are too young to sit
comfortably, quietly and still
throughout the services, thus
respecting the house of worship, the
clergy, and the other attendees.
Public Manners
Never chew gum, do not smack,
rattle gum or candy wrappers, or
talk loudly while visiting or sitting
next to people at the theater, at a
concert, or in a house of worship. Be
considerate of the performers and
museum guides.
Public Library
Treat books with
the greatest
respect. Never
mark in them
and always
return them
on time.
Museum/Theatre/Concert
7

8. Public Elevator
Who gets on or off an elevator
first? The person who reaches
the elevator first or is closest
to the door – regardless of
gender, enters or exits the
elevator first.
Good Neighbors
Welcome new
neighbors to your
neighborhood.
Always ask for
permission
before walking
or playing in a
neighbor’s yard
or on your neighbor’s property.
Dallas Texas
Citizenship
Public Transportation
Trash the Trash - Keep your
city beautiful by using
the public trash can.
Always place your
trash in a trash can
(not on city streets).
Keep your feet out of the public
passageway, so you will not trip
people. Say, “Excuse me” or “pardon
me” when trying to go passed
another person. Always offer your
seat to elders and people with a
disability. If someone near you drops
something, pick it up and hand it
over to him or her.
Federal Buildings
Hats or Caps
Sneezing in Public
Men and boys should remove their
hats or caps when entering all
federal buildings.
When you sneeze or
cough, cover your
nose and mouth
with a soft tissue or handkerchief,
using your left hand. This will leave
your right hand clean for hand
shaking, opening doors, etc.
After sneezing it is polite and
appropriate to excuse yourself, just
by saying, “Excuse me,” to the
person next to you
8

9. after coughing or sneezing in both
social and professional situations.
When you have a cold or the flu, you
should also wash your hands often
or carry a small bottle of hand
sanitizer.
Never spit in public!
Public Market
Do not cheat in
line.
If you have 14 items in your
shopping cart, and the supermarket
is packed, you should not race to the
10 items express lane.
National Anthem
When the National Anthem is played,
you must stand up and sing. Men
and boys should remove their hats.
There are four verses to the anthem,
but it is the first verse that is usually
sung. There are also state songs for
each of the fifty states as well.
National Anthem Lyrics
Oh, say can
you see by the dawn’s early light
what so proudly we hailed at the
twilight’s last gleaming?
Whose broad stripes and bright stars
thru the perilous fight, o’er the
ramparts we watched were so
gallantly streaming? And the rocket’s
red glare, the bombs bursting in air,
gave proof thru the night that our flag
was still there Oh, say does that Star
Spangled Banner yet wave o’er the
land of the free and the home of the
brave?
The lyrics to the Star Spangled
Banner were written by Francis Scott
Key, and the music by John Stafford
Smith. A Congressional resolution
made it the National Anthem in
1931.
Table Graces
Familiar Graces
Many households observe the tradition of
pausing before a meal to give thanks for
the food on their table and other good
things in their lives. Grace should be said
first and nothing should be touched on
the table beforehand not even the water
glasses or the napkins.
Simple Guest Grace
O Lord, forgive us our sins and bless
these refreshments in Christ’s name.
Amen
O Lord, we pray thy blessings,
upon this food and upon our souls.
Guide us through life and save us
through Christ.
Amen.
Blessing for a Christian Home
In Christian homes the father or mother
usually says grace, although
occasionally a child is asked to say it.
Family grace is said either with everyone
9

10. standing or with everyone seated with
bowed heads.
Our Father in Heaven, for this meal
you have given we want to say thank
you from our hearts. Bless the ones who
prepared it and Lord as we share it will
you stay with us and be our guest of
Honor.
Amen.
Thank you, Lord, for this food which
is set before us. May we use it to
nourish our bodies, and thee to nourish
our souls? Make us ever more mindful
of the needs of others, and the needs of
our planet. Through Christ Our Lord,
Amen
by his hands, we are fed
Let us thank him for our bread
Amen.
Thank
Thank
Thank
Thank
Amen.
Formal Dining
you for the world so sweet,
you for the food we eat,
you for the birds that sing,
you, God, for everything.
Catholic Grace
Give us grateful hearts, O Father, for all
thy mercies, and make us mindful of the
needs of others, through Jesus Christ
our Lord. Amen.
Bless us O Lord, and these Thy gifts,
which we are about to receive from Thy
bounty, through Christ Our Lord.
Amen.
Around this happy table may no evil
ever come, let health, peace and
happiness make up our daily sum.
Children’s Prayers
Children treat grace as an opportunity to
talk about their concerns. It gives us all a
chance to show how we can
communicate with God.
God is great, God is good
Let us thank him for our food
Table manners play an important part in
making a favorable impression. Our manners
10

11. can speak volumes about us as
professionals.
Serve all beverages from the
“RIGHT.”
The Menu
If, after looking over the dinner
menu, there are items you are
uncertain about, ask questions
about them. It is better to find out
what is in the dish before you start
placing it on your plate. It could be
something you do not like or to
which you are allergic. Avoid
spending the entire meal picking
tentatively at your food.
First Person Served
The host serves the guest of honor
(Fe-male) first and then proceeds
counter clockwise around the table.
Last Person Served
She serves her husband next to last
and herself last.
When should children begin
eating? Children eating alone with
their parents should wait until their
parents begin eating before picking
up their soupspoon or fork.
Serving Directions
Serve and remove all dishes from the
“LEFT.”
Passing Food at the Table
Food should be passed to the right,
or counter clockwise. If you need
something that you cannot reach
easily, politely ask the person closest
to the item you need to pass it to
you. For example, “After you’ve used
them yourself, would you please
pass me the salt and pepper?”
Table Conversation
Engage in table conversation that is
pleasant but entirely free of controversial
subjects.
Proper Table Posture
Seasoning Your Food
Do not season your
food before you have
tasted it! The host /chef will be
offended by your actions – especially
if you have not tasted the dish.
Bread or Rolls
Eat rolls or bread by tearing off
small bite size pieces and buttering
only the piece you are preparing to
eat. When ready for another piece,
repeat the same process.
Hunching - Never HUNCH over your
dinner plate! Proper posture at the table is
very important. Sit up straight, with your
arms held near your body. You should
neither lean on the back of the chair nor
bend forward to place the elbows on the
table. Contrary to popular belief, elbows on
the table are acceptable between courses or
after everyone has finished eating.
It is permissible to lean forward slightly
every now and then and press the elbows
very lightly against the edge of the table, if it
is obvious that you are not using them for
support.
11

12. Eating Soup
Dip the spoon into the soup, moving
it
away from the body, until
it is about two
thirds full. Sip
the liquid from
the side of the
spoon.
Do not slurp soup from a spoon.
Spoon the soup away from you when
you take it out of the bowl and sip it
from the side of the spoon. If your
soup is too hot, let it sit until it
cools; do not blow on it.
Chewing Food
Do not chew your food with your
mouth open or make loud noises
while you are eating. Although it is
possible to talk with a small piece of
food in your mouth, do not talk with
your mouth filled with food.
Removing Bad Tasting Food
Never spit a piece of bad food or
tough gristle into your napkin!
Remove the food from your mouth
using the same utensil you used to
place it in your mouth. Place the
piece of food on the edge of your
plate. If possible, cover it.
silverware and place it on the edge of
your plate.
Food Caught Between Teeth
If food is caught between your teeth
and you cannot remove it with your
tongue, leave the table and go to the
restroom where you can remove the
food from your teeth.
Leaving the Table
You should not leave the table
during the meal except in an
emergency! Simply excuse yourself
from the table if you must go to the
bathroom or if you suddenly become
sick. Later you can apologize to the
host by saying that you did not feel
well.
Left-Handed Person
If you or someone you are dining
with is left-handed, it is best for the
left-handed person to sit at the left
end of the table or at the head of the
table. This arrangement helps
ensure that everyone has adequate
elbow room to eat comfortably.
Spilling Food off Your Plate
If food spills off your plate, you may
pick it up with a piece of your
Drinking Beverages
Wipe your mouth with
your napkin after eating
off your plate. Do not
take a sip of any
beverage at the table until your
mouth is empty and wiped with your
napkin. You need to keep the rim of
your glass or cup free from food
marks.
Silverware & Napkin
Etiquette
Choosing the correct silverware from
the variety in front of you is not as
difficult as it may first appear.
Remember the rule to work from the
outside in, and you will be fine.
Work your way in, using one utensil
for each course. Starting with the
12

13. knife, fork, or spoon that is farthest
from your plate, if you skip the first
course, skip the first fork.
The salad fork is on your outermost
left, followed by your dinner fork.
Your soup spoon is on your
outermost right, followed by your
beverage spoon, salad knife and
dinner knife.
Your dessert spoon and fork are
above your plate or brought out with
dessert.
Use a knife and fork to cut and eat
your food. On your plate cut your
food by holding the knife in the right
hand and the fork in the left hand
with the fork tines piercing the food.
Cut a few bite-size pieces of food,
and then lay your knife across the
top edge of your plate with the sharp
edge of the knife blade facing you.
Change your fork from your left to
your right hand to eat, fork tines
facing up. If, you are left-handed,
keep your fork in your left hand,
tines facing up
If a piece of your silverware falls onto
the floor, pick it up if you can reach
it and simply and quietly request a
clean replacement.
If you have to leave the
table temporarily, place your fork
over your knife in an inverted “V.”
This will let the server know you are
not quite finished with your meal.
Once you have used a piece of
silverware, never place it back on the
table. Leave unused silverware on
the table. Do not leave a used spoon
in a cup, either; place it in the
saucer. You can leave a soup spoon
in a soup bowl.
Napkin
Etiquette
Place your napkin on your lap,
completely unfolded.
A large dinner napkin should be
folded in half after opening and
before placing on your lap.
Typically, you want to put your
napkin on your lap soon after sitting
down at the table (but follow your
host’s lead).
The napkin remains on your lap
throughout the entire meal and is
used gently to blot your mouth when
needed.
If you need to leave the table during
the meal, fold your napkin and place
it back to the left hand side of your
plate.
The host will signal the end of the
meal by placing his or her napkin on
the table.
When you leave the table at the end
of the meal place your napkin loosely
next to your plate. (Do not refold
your napkin, but do not wad it up,
either.)
Do not leave your napkin on your
chair.
Fine Dining
Five
Restaurants
The Host is the Restaurant Greeter
who is in charge of the dining room.
13

14. The Wait Staff
The waitperson will serve your meal or
any selections from the menu.
THIRD COURSE
No Tip:
Only in extreme cases should a tip
never be given. Poor Service:
inattentive – forgetful – rude –
careless.
Seven Course Meals
Fish Entrée
A small plate
replaces the service plate. The outer
utensils are used. The bread plate is
to the left with a butter spreader.
FOURTH COURSE
FIRST COURSE
Communication
The more you communicate to the
waitperson, the better he or she will
be able to serve you. If you are
displeased with the dining
experience in any way, it is up to you
to calmly and politely articulate that
to the waitperson, host or manager
so they can have an opportunity to
fix the problem.
If you do not say anything and just
wait until the end of the meal to
leave a substandard tip, the
waitperson won’t know what went
wrong.
Tipping
Standard Tip:
15-20% of a check
Increase Tip:
20-25%
Waitperson went to any length to
make you happy
Appetizer
If the appetizer is
seafood cocktail, a small fork is
placed to the right of the soup
spoon. The cocktail fork will be the
only fork that will ever be placed to
the right of the dinner plate.
SECOND COURSE
Soup
After the appetizer,
comes the soup bowl, which is
placed on a service plate. Once you
finish your soup, the service plate,
soup bowl, soupspoon and sherry
glass will be removed.
Meat
A large
dinner or entrée plate follows once
the server has removed the fishplate,
fish fork and knife. Normally, red
wine is served with this course.
FIFTH COURSE
Salad
14

15. In European dining, the salad
course is served last; Americans
normally serve this course after
the soup. Both the salad plate and
salad knife and fork are smaller than
the other utensils.
A coffee or tea
Coffee or Tea
cup and saucer is brought to the
table and coffee or tea is served once
dessert is served.
SIXTH COURSE
Dessert
Host Role
Except for the water and
champagne glass, each place setting
is completely cleared away from the
table. A dessert plate is normally
brought to the table; the dessert
spoon and fork are placed above the
main place setting.
Finger Bowl
Use for washing your fingertips
On the other hand, dessert can be
served with the finger bowl. A finger
bowl comes with an under plate and
doily. The bowl contains warm water
with a lemon slice. Once you have
washed your fingertips, the finger
bowl is placed to the left. The server
will remove the bowl then serve the
dessert.
SEVENTH COURSE
Restaurant Dining
Business Meetings
As a host,
you
should
clarify your
role.
Choose an
appropriate
restaurant
and make
reservations.
If you are confirming for a breakfast,
you should do so the afternoon
before lunch.
If you are confirming for a dinner,
you should do so that morning
before the afternoon of the dinner.
Please arrive early and wait by the
door for your guests. If you are
seated, order water or a soft
beverage, but don’t begin eating the
bread.
If your guests are over 15-20
minutes late, you should call and tell
them that you are waiting. Wait five
or ten more minutes and then decide
whether you want to eat alone or
leave. If you leave, you should leave
a message with the restaurant host
and tip the waiter.
You can make menu suggestions to
your guests, and if they order an
appetizer or soup, do likewise.
You are responsible for initiating
business talk. If it is a breakfast
meal, keep social conversation to a
minimum. If it is a lunch meal, you
can converse until orders are taken,
but then get down to business. If it
is a dinner meal, business may or
may not be discussed. If
spouses/partners are included,
never talk business.
Do not make a big production about
the bill. It is best if you give your
15

16. credit card to the waitperson before
the meal so that the bill never comes
to the table.
Always phone in advance for a
reservation and be on time.
If you need to cancel your
reservation try to notify the
restaurant within 24 hours of your
cancellation.
If you are running late, let the
restaurant know of your late arrival.
Hopefully, they will be able to fit you
in.
Gentlemen – it is appropriate to hold
the chair and seat the woman on
your right.
Always speak softly when eating out
and never snap your fingers at the
server!
When the server is ready to take
your order, and you have not made a
decision about what to order, ask
the server to return in a few
minutes.
If, after looking over the menu, there
are items you are uncertain about,
ask your server any questions you
may have. Answering your questions
is part of the server’s job. It is better
to find out before you order what is
in a dish. It could be something you
do not like or to which you are
allergic. You don’t want to spend the
entire meal picking at your food.
In a restaurant, women’s orders are
taken before the men’s.
An employer will generally suggest
that your order be taken first; his or
her order will be taken last.
As a guest, you should not order one
of the most expensive items on the
menu or more than two courses
unless your host indicates that it is
all right.
If the host says, “I’m going to try this
delicious sounding cheesecake; why
don’t you try dessert too,” or “The
prime rib is the specialty here” I
think you’d enjoy it, then it is all
right to order the item if you would
like it for your meal.
It is best to order food that can be
eaten with a fork and knife. Finger
foods can be messy and are best left
for informal dining.
It is inappropriate to ask for a doggy
bag when you are a guest. Save the
doggy bag for informal dining.
Do not order alcoholic beverages.
Drinking too much when dining out
is one of the most disliked behaviors.
Do not smoke while dining out.
When leaving the table, always say
excuse me to others at the table, fold
your napkin neatly and place it to
the left of your dinner plate.
Not Finished
If you do not want the
waitperson to remove your plate
from the table, place your knife and
fork in an inverted “V” on your
dinner plate. Place the fork over the
knife with the “Prongs” pointing
down.
Finish
When you finish your meal place
the knife and fork parallel to one
another across your plate with the
16

17. knife blade facing inward toward
you. Your knife and fork should be
positioned at ten o’clock to four
o’clock.
Be on time. Call if you will be late.
Social Setting - it is always
appropriate for a male to stand when
a female is leaving the table.
Always be courteous and thank the
host.
Business Setting – it is not always
necessary for a male to rise
whenever his female coworker(s)
leave the table.
Sharing Foods – Yes, it is
appropriate to share when others at
the table are also willing to share.
However, always request additional
small plates and clean utensils for
dividing the shared food.
When entertaining a guest for dinner
or cocktails, the person who
extended the invitation (regardless of
gender) is responsible for the bill.
Sneezing or Blowing Your Nose –
Excuse yourself from the table, and
do not use your napkin as a
handkerchief.
Guest Role
Allow the host to lead and never fight
over the bill.
Keep your briefcase and/or purse off
the table.
VI. Thou shall not dawdle over
ordering or eating
VII. Thou shall not drink too much
alcohol
VIII. Thou shall not fight over who
pays the bill.
IX. Thou shall not neglect thy table
manners.
X. Thou shall not forget to show
appreciation
Ladies - always go to the bathroom
to apply your make-up or fix your
hair.
Never do it at the table.
Turn off your cellular phone during a
business meeting.
Tea Party Etiquette
Never correct others’ manners.
Ten Commandments for Business
Meals
I. Thou shall not jump straight
into business talk
II. Thou shall not be late
III. Thou shall not table hop
IV. Thou shall not talk policies,
diets, or about family
V. Thou shall not dominate the
conversation
If the host pours your cup half full
with tea – that is a sign that they
wish for you to stay a while longer. A
full cup of tea poured by the host
indicates a wish for you to leave.
17

18. There are three basic types of
Afternoon or Low Tea:
Cream Tea Tea, scones, jam
and cream
Light Tea Tea, scones and
sweets
Full Tea
Tea, savories,
scones, sweets and
dessert
In England, the traditional time
for tea was 4 or 5 o’clock and
no one stayed after 7 p.m. Most
tearooms today serve tea from 3
to 5 o’clock.
The menu has also changed
from tea, bread, butter and
cakes, to include three
particular courses served
specifically in this order:
Savories
Scones
Pastries
Tiny sandwiches or
appetizers
served with jam
and Devonshire or
Clotted Cream
Cakes, cookies,
shortbread and
sweets
Since it is a tea party, it is okay to
eat with fingers. However, if an item
is particularly messy (has a runny
filling), use a fork.
If all the courses are laid out on the
table, you should eat them in this
order:
First:
Scones or Muffins
Second: Tiny Sandwiches
Third:
Sweets – Pastries
Think of it like a meal where you can
start with bread, then have the main
course, but save the dessert for last.
For scones or muffins, break off a
bite-size piece, then put a small
amount of jam or butter on it. If
Devonshire or clotted cream is
available, a small amount can be
dabbed on after the jam. This thick
cream is for scones, not for the tea.
Take bites of the tiny sandwiches.
Never stuff the whole thing in your
mouth, even though it is small.
If using sugar, do not dip the sugar
tong or sugar spoon into your
teacup. (I recommend using sugar
cubes.)
Stir sugar and/or milk with your
teaspoon, and then place the
teaspoon on your saucer.
When drinking the tea, you can hold
the cup and saucer near your chest
then take the teacup off the saucer
and bring it up to your mouth to
drink.
If the tea is hot, do not blow on the
tea. Leave your teacup on the table
to cool.
Messy Tea Bags
Hopefully, the tea will be served from
the teapot, rather than having
individual tea bags, which can get
very messy, especially with children.
When using tea bags at a tea party,
always have a small dish at your
place setting on which your guest
can place the used tea bag.
Tea Cup Etiquette
18

19. Pick up your cup and
saucer together holding the saucer
in one hand and cup in the other.
Hold the saucer under your cup
while you sip your tea (so you
don’t spill it or dribble).
The best way to hold a teacup is to
slip your index finger through the
handle, up to almost the first
knuckle, then balance and secure
the cup by placing your thumb on
the top of the handle and allowing
the bottom of the handle to rest on
your middle finger.
Pinky – Finger
handle - your pinky does not have
to be extended. (Contrary to
popular belief, the ring and pinkie
fingers should not be extended,
but should rest by curving gently
back toward your wrist.)
Stirring Your Tea When stirring
your tea, do not make clinking
noises by the sides of the cup
while stirring. Gently swish the tea
back and forth being careful not to
touch the sides of your cup if
possible. Never leave your spoon in
the cup and be sure not to sip your
tea from the spoon. After stirring,
place your spoon quietly on the
saucer, behind the cup, on the
right hand side under the handle.
Milk – Not Cream
some people pour their milk into the
cup first, it is probably better to pour
the milk in the tea after it is in the
cup in order to get the correct
amount.
Tea Party Menu
Lemon Slices–Not Wedges
When serving lemon with
tea, use lemon slices, not wedges.
Provide a small fork or lemon fork for
your guests or the tea server can
neatly place a slice in the teacup
after the tea has been poured. Be
sure never to add lemon with milk
since the lemon’s citric acid will
cause the proteins in the milk to
curdle.
Tea Party Menu
Do not extend your
pinky out when
drinking tea. Just
hold the teacup
normally.
Hold the cup lightly, by the
(TEA SANDWICHES)
Serve milk with tea. Please do not
use cream. Cream is too heavy and
masks the taste of the tea. Although
19

20. Muffins ~ Apricot and White
Chocolate Scones ~ Best Blueberry
Muffins ~ Cherry Scones ~ Date
Drop Scones ~ Orange Poppy Seed
Bread ~ Scones ~ Mincemeat Nut
Bread ~ Vanilla Bean Loaves ~
Wonderful Scones ~ Zucchini Bread
Chicken Curry ~Cucumber Mint
~Carrot-Ginger ~ Cucumber-Goat
Cheese and Watercress ~Putting on
the Ritz Egg Salad ~ Radish Poppy
Seed Tea Sandwiches ~ Spring
Radish Tea Sandwiches
Radish Sandwiches on
Zucchini Basil
Muffins
Spreads & Toppings
Lavender Jelly
Lemon Curd
Mock Devonshire Cream
Desserts
Smoked
Salmon Sandwich
on Pumpernickel.
Quick Breads & Scones
Cake ~ Pies ~ Cookies ~ Boccone
Dolce (Sweet Mouthful) ~ Cranberry
Tartlet ~ English Trifle ~ Fresh
Strawberries Dipped in Chocolate ~
High Tea Lemon Cookies ~ Lavender
Tea Cookies
Finger Foods
Artichoke
To eat it, pull off a leaf, dip it,
scrape the flesh from the base of the
leaf with your top teeth, and discard
the leaf on the plate provided for that
purpose.
Asparagus
Asparagus may be
eaten with the fingers as long as it is
not covered with sauce. It is fine to
use a fork and knife to eat
asparagus.
Bread
Bread must always
be broken, never cut
with a knife. Tear off a
piece that is no bigger than two bites
worth and eat that before tearing off
another. If butter is provided, then
butter the small piece and eat it.
Bacon
When bacon is cooked until it is very
crisp, and there is no danger of
getting the fingers wet with grease, it
is okay to pick it up to eat.
20

21. Cookies
It is never
necessary to try to
eat the cookie that comes as a
garnish to your dessert with a
spoon. Unless the cookie has fallen
so far into the chocolate sauce that
there is not a clean corner by which
to pick it up.
Corn on the Cob
It is unlikely that it will
be served at a formal
event, but if you encounter corn on
the cob, it may be picked up and
eaten. The approved method of
doing so is to butter one or two rows
at a time and to eat across the cob
cleanly.
French Fries, Fried Chicken,
Chips, and Hamburger
These items (also classified as fast
foods will not be served in a formal
setting. Most are eaten with the
hands, although a particularly
messy hamburger could be eaten
with a fork and knife. Also, steak
fries (the thick-cut, less crispy
variety) may be best eaten with a
fork.
Hors d’Oeuvres, Crudités
Canapés,
Almost everything that is served at a
cocktail party or during a pre-meal
cocktail hour is intended to be eaten
with the fingers. Some of these
foods make appearances at regular
meals as well (although not usually
in very formal ones). When they do,
it is still permissible to use the
fingers to eat them. This includes
olives, pickles, nuts, deviled eggs,
and chips.
eat them with your fingers.
Otherwise, as with all berries, the
utensil of choice is a spoon. In the
case of grapes, you may encounter a
special scissors, to cut off a small
cluster from the bunch. If not, tear
a portion from the whole, rather
than plucking off single grapes,
which leaves a cluster of
unattractive bare stems on the
serving platter.
Straightforward Sandwiches
Small Fruits and Berries on
Stems
If you are served strawberries with
the hulls, on, cherries with stems or
grapes in a bunch, then it is okay to
The
straightforward sandwich is any
sandwich that is not open-faced, not
too tall to fit in the mouth, not
saturated with dripping sauces or
loaded with mushy filling. It is
intended to be picked up and eaten.
Otherwise, use a fork and knife.
21

22. Basic Table Setting
1.
Server Plate (will be replaced with a Dinner Plate) is
placed on table allowing about two feet for each person
and in the CENTER of the space
2.
Soup Bowl Placed in the CENTER
3.
Salad Plate to the LEFT of the dinner plate just
above the NAPKIN and SALAD FORK
4.
Dinner Roll Plate and Butter Spreader
(on top
of the bread plate) – Place just above the DINNER PLATE,
a little to the left
5.
Place napkin to the LEFT side of the SALAD FORK
with the INSIDE FOLD facing the DINNER PLATE
6.
Salad Fork is placed on the LEFT HAND side of the
Dinner Plate
7.
Dinner Fork is placed to the LEFT side of the
DINNER PLATE
8.
Dinner Knife Placed at the RIGHT of the DINNER
PLATE
9.
Beverage Spoon Placed on the right hand side to the
RIGHT of the DINNER KNIFE
10. Soup Spoon Placed at the RIGHT of the DINNER
SPOON (If serving soup)
11. Beverage Glasses (Water)
Placed to the RIGHT
hand side starting at the TIP of the KNIFE.
12. Beverage Glasses (Milk or Juice) Placed to the
RIGHT hand side of the WATER GLASS
22

23. Formal Dining
This is fairly easy to master. Your waiter will fill the
glasses in the correct order. When each course is
finished, allow the server to remove the glass for that
course as well as the plate.
Beverage Glasses Positions (minimum of five glasses)
Sherry or Aperitif Glass
The glass farthest to the right may be a sherry or aperitif
glass, if one is served to accompany the soup course. This
will be the first glass you use.
White Wine Glass
Next is the white wine glass, which is used during the fish
course or appetizer.
Rules: In a formal place setting, the first two rules to
remember are:
1) Solids are to the LEFT (Yes, your bread plate to the
left)
2) Liquids to the RIGHT
Red Wine Glass
Behind the white wine glass is the red wine glass. This
glass is larger, with a fuller bowl that allows the red wine
to “breathe.”
Water Goblet
The largest glass is the water goblet, which sits just above
the dinner knife.
Utensils are placed in the order used. You always work
from the “outside in” as the meal progresses.
Champagne Glass
Finally, behind and to the right of the water goblet is the
champagne glass, if champagne will accompany dessert.
Beverage Glasses
Formal meals normally have a minimum of five glasses at
the table. Each glass is slightly different in shape and size.
You may also find a champagne glass in the first position,
perhaps served with oysters as an appetizer.
23

24. Formal Dining Table Setting
1)
2)
3)
4)
5)
6)
7)
8)
9)
10)
11)
12)
Server Plate ( Replaced with a Dinner Plate)
Soup Bowl
Salad Plate
Bread & Butter Plate
Napkin
Fish Fork
Salad Fork
Dinner Fork
Dinner Knife
Fish Knife
Beverage Spoon
Soup Spoon
13)
Small Cocktail Fork- placed to the right of the
soup spoon. (This cocktail fork will be the ONLY fork that
will ever be to the right.)
14)
Dessert Spoon & Fork
15)
Water Goblet
16)
Champagne Glass
17)
Red Wine Goblet
18)
White Wine Goblet
19)
Sherry Glass
20)
Coffee or Tea Setting (Placed on the table at end
of meal, often with the desserts.)
24

25. Healthy Eating
Physical Fitness
Breakfast Brain
Power (10) Tips
Research has shown that eating a
nutritious breakfast that includes
grain or protein and fruit or juice
helps to improve students’ test
scores, behavior and well-being.
1. Start with Breakfast (Daily)
2. Exercise Regularly
Work up a
good sweat.
When you
are
breathing
hard and
sweating, it
helps your
heart pump
better, gives you more energy, and
helps you look and feel your best.
Start with a warm-up that stretches
your muscles.
stairs instead of the escalator or
elevator. Try to do these things for a
total of 30 minutes every day.
4. Snack Smart
Snacks are a great way to refuel.
Choose snacks from different food
groups – have a glass of low-fat milk
and a few celery sticks with peanut
butter and raisins, or some dry
cereal. If you eat smart at other
meals, cookies, chips, and candy are
okay for occasional snacking.
5. Grains, Fruits, and Vegetables.
Include 20 minutes of aerobic
activity, such as running, jogging or
dancing. Follow-up with activities
that help make you stronger such as
push-ups or lifting weights. Then
cool-down with more stretching.
Breakfast fills your “empty tank” to
get you going after a long night
without food. Eating a good
breakfast can help you do better in
school. Easy to prepare breakfasts
include cold cereal with fruit and
low-fat milk, whole- wheat toast with
peanut butter, yogurt with fruit,
whole-grain waffles or even last
night’s pizza.
3. Get Moving!
It is easy to fit
physical activities
into your daily
routine. Try to fit
physical activities
into your daily
routine – take the
Energy Foods –Eating more grains,
fruits and vegetable gives you
carbohydrates for energy plus
vitamins, minerals, and fiber.
Besides, they taste good! Try breads
such as whole-wheat bread, bagels,
and pita. Spaghetti and oatmeal are
also in the grain group.
25

26. 6. Balance Your Food Choices
Do not eat too much of one thing.
You do not have to give up foods like
hamburgers, French fries, and ice
cream to eat healthfully. Your body
needs protein, carbohydrates, fat,
and many different vitamins and
minerals such as Vitamins C and A,
iron, and calcium from a variety of
foods.
7. Healthy Eating Style
A healthy eating style is like a puzzle
with many parts. Each part, or food,
is different. Some foods may have
more fat, sugar or salt, while others
may have more vitamins or fiber.
There is a place for all these foods.
What makes a diet good or bad is
how foods fit together.
Balancing your choices is important.
At dinner choose lower fat foods. Fit
in a higher fat food like a meat pizza
in moderation. If two pieces of pizza
fill you up, do not eat a third.
8. Exercise with Family or Friends
Being active is more
fun with family or
friends. Invite others
to join you and plan
one special physical
activity like a bike
ride or hiking, with a
group
each week.
9. School Physical Activities
Join in. Whether you take a
physical education class or do other
physical activities at school, such as
intramural sports, structured
activities are a sure way to feel good,
look good and stay physically fit.
10. Fun Physical Activities
How to Eat To Live
Six (6) Nutrient Groups
Group One (1) - Water
Water transports other nutrients
to cells, carries wastes away,
aids digestion and more. It makes
up more than half your bodyweight.
SOURCES: water ~ juices and other
beverages, soups and many “solid”
foods (fruits, vegetables, breads, etc.)
Group Two (2) – Minerals
Build bones, teeth, blood, and help
the body use energy. Especially
important to young people:
Group (3) Three - Calcium
Take advantage of physical activities
you and your friends enjoy doing
together. Be adventurous. Try new
sports, games, and other activities as
well as new foods. You will grow
stronger, play longer, and look and
feel better! Set realistic goals – don’t
try changing too much at once.
Calcium is found in milk,
cheese and other dairy products,
and also in some green vegetables.
Group Four (4) Proteins
Proteins build and
26

27. repair cells, fight infection, and
make your blood strong. Found in
meat, poultry and shellfish, dried
beans and peas, dark green leafy
vegetables (spinach, etc.), and dried
fruits.
Complex carbohydrate foods provide
calories and other nutrients. (They
are also sources of fiber, essential for
digestion and the prevention of some
diseases.) Simple carbohydrates
provide calories, but not much else.
COMPLEX PROTEIN SOURCES
COMPLEX CARBOHYDRATES:
These include breads, noodles,
grains, cereals, potatoes, nuts,
seeds, dried beans, lentils and peas,
vegetable, and some fruits.
Fish, meat, chicken, eggs, milk, and
soybeans
COMPLETE PROTEIN SOURCES
Dried beans, lentils and peas, nuts,
breads, noodles, grains and cereals
VITAMINS help the body use food
and work properly.
ESPECIALLY GOOD SOURCES:
Carrots, spinach, broccoli, green
peppers, leaf lettuce, cantaloupe,
citrus fruits, tomatoes, potatoes,
whole and enriched grains, milk
products, fish, meat, and poultry.
Group Five (5) - Carbohydrates
Provide energy
(calories) for muscles,
nerves, and the brain.
SIMPLE CARBOHYDRATES:
These include table sugar, powdered
sugar, brown sugar and “natural”
sugars in honey, corn, and some
fruits
Group Six (6) – Fats
Provide energy and
fatty acids, helps
digestion. Too much
fat can be harmful.
SOURCES: Vegetable
oils, margarine, butter (and food
fried in them), whole milk, cream,
most cheeses, meats, poultry
(especially with skin), eggs,
chocolate, avocados, peanut butter
and nuts.
Note: A good source of a vitamin or
mineral contributes at least 10
percent of its Percent Daily Value per
serving. A good source of dietary fiber
contributes at least 2 grams of
dietary fiber per serving.
Good Sources of Vitamin A
Apricots
Broccoli
Cantaloupe
Carrots
Collards
Eggplant
Kale
Mango
Pumpkin
Spinach
Squash, winter
Sweet potato
Tomato
Turnip greens
Watermelon
Good Sources of
Dietary Fiber
27

28. Apple & Pears with skin
Apricot, dried
Banana
Dry Beans
Lima Beans
Black-eyed peas
Broccoli
Carrots
Lentils
Orange
Green Peas
Split Peas
Potato with skin
Prunes
Spinach
Winter Squash
Strawberries
Sweet potato
Tomato
Apricots, dried
Dry Beans
Black-eyed peas
Cantaloupe
Grapefruit juice
Honeydew melon
Lentils
Orange juice
Green Peas
Split Peas
Plantains
Potato
Potato with skin
Prune juice
Cooked Spinach
Winter Squash
Sweet potato
Tomato
Banana
Remember: You have to burn 3500
calories to lose one pound of fat.
Good Sources of Potassium
Good Sources of Foliate
Black-eyed peas
Lentils
Mustard greens
Orange
Orange juice
Green Peas
Split Peas
Spinach
Turnip greens
Fun Food Facts
Did You Know?
Fast Food Isn’t New!
The remains of fast
foods shops have
been found in
ancient ruins! Even
ancient Greeks enjoyed
takeout. The only thing that is new is the
mass
production, standard menus and
recipes of fast-food “chains.” Wow!
Other Interesting Food Facts
Lemons
Beans, dry
Lemons contain more
28

29. sugar than strawberries.
Snails
In France, people eat approximately
700 million snails per year.
Onion
The onion is named after
a Latin word meaning
large pearl of rice. Half
of the
world’s population lives
on a diet staple of rice.
First Breakfast
Cereal
The first mass
produced
breakfast cereal
was corn flakes.
Instant Coffee
Instant coffee has been
in existence since the
middle of the 18th century.
Salt
The word salary
comes from the
Latin word salarium. Salt was used
in ancient times to pay for work
done. Today, salt (a form of sodium)
is so prevalent in packaged foods
that it is far too easy to eat too much
salt. Watch your daily sodium intake
and read labels.
Frozen Fruits and Vegetables
Sometimes
frozen fruits
and vegetables
are more
nutritious
than fresh.
The longer that
fruits or vegetables sit around
waiting to be sold or eaten, the more
nutrients they lose. Fruits and
vegetables grown for freezing are
usually frozen right after they are
picked, and have less time to lose
their nutrients.
Chop suey
The most
likely of various tales about the
origin of chop suey is that it was
created by Chinese immigrants in
California.
Appetite
Temperature can affect
your appetite. You are
more likely to be hungry if you are
cold!
Tomato
Have A Tomato With
Your Burger! When a
source of Vitamin C
(orange, lemon, grapefruit,
strawberry, tomato, etc) is eaten with
meat or cooked dry
beans, the body makes
better use of the iron in
the protein food.
29

30. Taking a Message
Telephone Etiquette
Milk
Within two (2) hours of
standing in daylight, milk
loses between half and
two-thirds of its vitamin B content.
Baker’s Dozen
Bakers used to be fined if
their loaves of bread
were under weight, so
they used to add an
extra loaf of bread to
every dozen, just in
case – hence, the expression “baker’s
dozen”
Fish with Lemon
It has been
traditional to
serve fish with
lemon since the Middle Ages. People
believed that the fruit’s juice from
the lemon would dissolve any bones
accidentally swallowed.
Home Phone
Be considerate of the
family telephone –
others might wish
to use the phone.
In a friendly voice, answer by saying
hello, good morning, or good
afternoon. If the caller wishes to
speak to you, answer, “This is
he/she” or “This is James.” If the
call is for another person and he/she
is nearby, say to the caller, “One
moment please.”
Your Neighbor’s Phone
If answering the telephone at
someone else’s home, simply say,
“Hello, Jackson residence.”
Listen Carefully
If the person is not home, listen
carefully to what the caller says and
take a message. Keep a pad and
pencils on your desk at all times for
writing down messages.
1. Ask the caller his/her name. If
you do not know the correct
spelling of the caller’s name,
ask the caller to spell his/her
name.
2. Ask for their phone number.
3. Write down the message that the
caller would like to leave.
Leaving Voice Messages at Home
In a clear voice repeat your name
and telephone number, and a short
message that is to the point. Repeat
your phone number slowly.
30

31. Gum Chewing and Talking
Do not chew or crack your gum
when speaking on the phone or
speaking to others in person
If you are talking to a caller and the
second line rings, apologize to the
first caller and ask them if they
would please hold.
Talking During Mealtime
Never answer the phone or talk to
another person on the phone while
eating.
Answer the second caller, get the
caller’s name, phone number, and
tell them you are on a call and will
call them back as soon as you finish.
Business Calls
Return to the first caller thanking
the caller for being patient and finish
the business conversation. Call the
second caller promptly after you
have completed the first call, just as
you had promised.
Business Messages
Please keep business calls
professional or businesslike.
Receiving Business Calls
Pick up the phone and answer with
a very clear voice. Identify your
company name and yourself. For
example:
“Nia’s Enchanted Hair Boutique &
Beauty Spa, Nia speaking; how may
I assist you?”
your company’s phone number and
the message.
Office Answering Machine
If your company uses an answering
machine or voice mail, please check
your messages as soon as you return
to your desk.
Disconnected Calls at Work and
Home – Who Calls Back?
The person who originated/initiated
the call is responsible for calling
back the other party
Keeping Phone Records
Keep a record of all calls that comes
into the office. Use a phone message
pad or phone log that indicates who
called, the caller’s phone number,
and date and time of the call. You
can also log the message in the
computer and save to retrieve when
needed.
Cell Phone Etiquette
Business messages always leave
your company’s name, your name,
Social
Settings
31

32. Always use discretion when using a
cellular phone in a social
environment. It is best to refrain
from placing cell phone calls during
social events. Only answer incoming
calls after excusing yourself from the
immediate area and remember to
speak softly.
Cell Phone Pictures
Never take anyone’s picture with
your cell phone without his or her
permission. Taking someone’s
picture and publishing it without
their permission is violating the law.
drivers is restricted in 21 states and
DC.
Text messaging is banned for all
drivers in 19 states and DC. Even if
you use a hands-free headset, you
are still distracted by trying to have
a conversation while driving. Pull off
the road if you have to answer or
place a call. Never TEXT while
driving.
When you arrive face to face with the
clerk or associate do not continue
talking on your cell phone. Your
actions in most cases will be
upsetting to the others in line behind
you and the staff person waiting to
serve you.
Stay focused on why you are
there and what business you need
to complete.
Standing in line
Email Etiquette
Talking and Texting While
Driving a Car
Talking and texting on your cell
phone can be hazardous to you, your
passengers and other drivers. As of
2010, a ban on driving while talking
on a hand-held cell phone is in place
in 7 states (California, Connecticut,
New Jersey, New York, Oregon,
Utah, and Washington) and the
District of Columbia). The use of all
cell phones while driving a school
bus is prohibited in 17 states and
the District of Columbia (DC). The
use of all cell phones by novice
It is not polite to talk on your cell
phone while standing in line at a
place of business such as in a bank,
deli, department store, airport,
restaurant, and other public places.
Important Email Etiquette Tips:
1. Be concise and to the point.
Avoid long sentences.
2. Answer all questions and
32

33. pre-empt further questions.
3. Use proper spelling,
grammar & punctuation.
(Spell Check)
4. Use templates for frequently
used responses.
5. Answer promptly.
6. Do not attach unnecessary
files.
7. Use proper structure &
layout.
8. Do not overuse the high
priority option.
9. Do not write in CAPITAL
LETTERS. It equals shouting.
10.
Do not leave out the
message thread.
11.
Add disclaimers to your
emails.
12.
Read the email before
you send it.
13.
Do not overuse Reply to
All
14.
Don’t overuse
abbreviations and emoticons.
15.
Take care with rich text
and HTML messages.
16.
Do not forward chain
letters or Internet hoaxes.
17.
Do not copy a message
or attachment without
permission.
18.
Do not use emails to
discuss confidential
information.
19.
Use a meaningful
subject.
20.
Avoid using URGENT
and IMPORTANT.
21.
Do not send or forward
emails containing
defamatory, offensive, racist
or obscene remarks.
22.
Do not reply to spam.
23.
Use cc: field sparingly.
24.
Do not make an email
longer than it needs to be.
25.
Don’t assume that no
one else will read the email.
A company needs to implement
etiquette rules for the following
three reasons:
1) Professionalism: By using
proper email language your
company will convey a
professional image.
2) Efficiency: Emails that get to
the point are much more
effective than poorly worded
emails.
3) Protection from liability:
Employee awareness of email
risks will protect your
company from costly lawsuits.
Educational Tips
Why is email etiquette important?
33

34. Reading
Reading is essential in the
educational process. It is the
gateway to the liberal arts and to
seeking knowledge, to learning about
the past, to understanding the
present, to being able to see what
others are writing about the future.
Mathematics
Mathematics is the gateway to the
sciences. You cannot understand
chemistry, physics, or logic, unless
you have a background in
mathematics. In an increasingly
technological world, the
mathematics skills of the Nation’s
workers are a crucial component of
economic competitiveness.
Parent Involvement and
School Partnerships
Much research supports the view
that involvement by parents,
guardians or other caregivers in a
child’s’ education has a positive
impact on student achievement.
Parental involvement is crucial.
Parents/Guardians/Caregivers
The first step to higher achievement
is to believe that one can achieve.
Parents should instill a belief system
in their children that they can
achieve at a higher academic level.
Research has shown that
expectations have a substantial
impact on academic achievement.
Children should be given a list of
non-negotiable rules. Teach children
to respect others and adhere to the
dress code for school and work.
Children with a strong work ethic
and high self-esteem can achieve
whatever they want to achieve. Each
person is the sum total of his/her
life experiences.
Music influences young people so
listen to what they listen.
Begin talking to them
at an early age about
going to college and take
them on college tours when
the time comes.
Computer Skills
Make sure
that your
children
develop basic computer skills, so
they can become Internet literate.
Support the superintendent and the
board of education in setting and
pursuing high educational
standards.
Your Child’s School
Selection Tips
The best way
to learn
about
schools is to
visit them.
emember,
schools do
not accept unscheduled visitors.
Make a list of schools that you might
want to visit. The list will not tell you
34

35. which schools are good or bad. It is
just a tool to help you determine
your own priorities and to evaluate
whether a school meets your child’s
needs.
• Find out which school is your
neighborhood school.
• Visit your assigned school no
matter what you have heard
about it. You owe it to yourself
and the school to visit. It has
become commonplace to
blame schools for children who
fail. Many of the “failing”
schools are the places where
teachers work the hardest,
against the most difficult
social problems, and deserve
the most respect.
• Talk to your friends and
neighbors to get their ideas.
• Talk to your child’s current
teacher for ideas.
• Research programs and test
scores with independent
materials that compare
schools.
• Rank your
choices before
you tour. Begin
with your
assigned
•
•
•
•
•
•
•
•
•
school and visit schools in
reverse order of your priorities,
from your least to most
favorite.
After you have toured, go back
over the checklist and identify
any major areas of concern.
Talk with students and their
parents at your top choices to
get their input.
Attend a PTA meeting or
request the name of an active
parent in the school who can
answer your questions.
How are students expected to
learn? Example: Do students
work independently at their
own desk or in groups?
How is the curriculum
planned?
Are teachers and parents
included in school-wide
planning about the
curriculum?
Is the work challenging?
If the work is over their head,
how do they get extra help and
when?
How are students with greater
abilities challenged in the
classroom?
Does the content in the class
•
•
•
•
•
seem appropriate for the grade
level?
How many students are
receiving college credits?
What advanced placement
courses are offered?
What college guidance is
offered?
What exposure to the work
world is provided?
Do student receive help
finding summer jobs or
placement following
graduation?
Essential Characteristics
School Principal –
Successful schools
have motivated
principals who have
the necessary
personnel and
resources, and
have created
partnerships. Principals should visit
every teacher’s classroom. They
should walk the halls a lot and know
their school and its students.
Cultural Factors
35

36. their content areas. They will bring
high expectations to the classroom,
and make a connection between
home and school.
Schools are now a blend of many
different cultures. This demands
that today’s teachers be equipped
and confident to teach in a diverse
classroom.
Classroom Climate
The climate determines behavior of
students in the classroom, for
example, the extent to which
teachers and principals believes that
youth can achieve. The teaching
environment should be exciting,
creative, have lots of bright student
artwork displayed. A warm teaching
environment gives students a sense
of safety, security and comfort.
Impressive Teachers
Look for teachers who impress
students in the same way you would
impress a visitor to your home.
Teachers should make them feel
welcome in the classroom. Children
are happy to return to a class that
has a welcoming environment.
Well-Trained Teachers
A well-trained
teacher believes
all children can
learn. He/she
motivates
everyone to set
high standards
and continues to strive for the best
from students. Teachers should
provide clear expectations to
students and parents.
Make sure teachers know their
subject matter in depth. Look for
teachers who have knowledge of
Always check out the school’s yearly
report card. You can do this online
or by getting a copy from the school’s
secretary.
Support Structures
Schools must have support
structures in place to facilitate
academic achievement. The school
must provide a support structure to
help students stay in school (middle
and high school).
University/College
High Expectations and
Enrollment Tips
36

37. Education is a constructive, driving
force for positive change. Without a
good education, the chance for
individuals to do well in society is
not very good. Children who are not
prepared for work or prepared to
attend college, will face very
competitive, difficult and stressful
times. This is the battle for their
ability to live independently.
Children who have been poorly
educated will most likely also be
economically poor.
As parents we must challenge our
children to achieve at a high and
competitive level. We have no choice
but to give the best to our children
in terms of instruction, and, in
return, we must expect the best from
them.
College Selection
Do not select a university or college
based on tuition and fees. Parents
and students often forget that almost
all educational institutions have
grants and scholarships available.
Do not think you cannot go to the
university or college of your desire.
Financial aid is sometimes available.
University or College Application
Apply to as many schools as possible
that offer the desired major.
Admissions Clerk
Never answer your cell phone in
front of the admissions clerk – it
could make a difference in whether
you are
accepted to that university or
college.
members will call this person first
for any information on you.
Parent Message
Set high achievement goals for
yourself and your children. Research
has shown that most first-year
students will change their major
three (3) times before they get it
right.
Our children are our most
valuable resource and we
must help them to achieve.
Counselors
Make friends with your guidance
counselor. The dean and other staff
37

38. Fashion Tips for
Women
Fashion & Accessory Tips
This style
guide is for
general
fashion tips
and advice.
Check out
the current
trends to get
the latest
fashion tips
and tricks
for the
newest
styles.
Choosing Your Style
Sharpen your fashion skills with
these practical tips to flatter your
figure and make your clothes work
for you. The styles you choose will
affect your appearance and how
you’re perceived.
Overcoming “Flaws”
Every woman has flaws. These ideas
are for those who accept them, but
wish to minimize them.
1. Stand up straight, have good
posture and carry yourself
with grace. Not only will you
appear taller, you will radiate
self confidence.
2. Know your body and what
looks good.
3. You are logically attracted to
styles and colors that flatter
your figure.
4. Use past experience to your
advantage and trust your
intuition; sometimes fashion
and beauty etiquette comes
naturally.
5. Feel free to experiment!
Boutique “Skinny Mirrors”
Beware of those
“skinny” mirrors
in boutiques
and
department
stores that are
misleading. If a
38

39. style didn’t look good on you in the
past, it won’t now—unless you’ve
made some major changes.
you think flatter your figure.
Neutral Colors
Have plenty of neutrals on hand to
mix and match.
Always carry a safety pin in your
purse for emergencies.
Open collar shirts and scoop necks
will lengthen a short neck. Add a
long necklace.
Know what looks good on you!
Tailored Clothing
Tailored clothes
flatter most women’s
figures.
Safety Pin
Shoulder pads: will help you
balance large breasts and wide hips,
but keep them slim.
Shoes: Break in your shoes before
wearing for an entire day or special
occasion.
Sticky Zippers
Fix sticky zippers by rubbing them
with some wax or a bar of soap.
Clean Clothing
Always clean your
clothes before storing
them away.
Purchase Similar Styles
Buy styles
similar to the
clothes you
already own that
Thrift Stores
If you are losing or gaining weight,
go to your local thrift store and get
some in-between sizes that fit.
Pantyhose
Make sure your pantyhose fit
correctly. Tugging on them in public
is a no-no.
New
Styles
Do not be afraid to try anything new.
Do not bare all.
Leave some mystery to your look.
Loose Buttons
Secure your buttons by dabbing the
backs of them with fingernail polish
or clear glue. This prevents the
stitching from coming loose.
Clingy Clothing
If you are concerned about clingy
clothing, do not buy anything with
more than 5% Lycra.
Static Cling
Use dryer sheets or fabric spray to
reduce static cling.
Leather Clothing
Leather has a tendency to stretch, so
buy your pants one size smaller.
Department Store
39

40. If a department store does not have
your size, ask your sales associate to
contact another store. Many stores
are set up to call their other stores to
locate and ship the desired size
directly to you.
Designer Fashions
Do not fret if
you see an
outfit in a
magazine that
is too pricey
for your
budget. You
can probably
put together
the same
outfit at stores
such as the Macy, Gap , Old Navy,
Chico’s, Dillard and Nordstrom at a
fraction of the price. Just cut out the
picture and take it shopping with
you.
Perfume
Apply your perfume before
dressing to prevent staining
your clothing. Apply your
perfume lightly.
Your hat style determines the
occasion and the outfit with which it
should be worn.
Hats
Glamorous Hats
Men and women
know what a lift
a new hat can
give. But if the
hat is wrong, it
can ruin the
whole outfit. Choose
a hat that is suitable for your outfit
Choose a hat according to your
figure. Do not wear a small hat on
your head, if you are a full figured
person. (It will make you look out of
proportion.)
Always match your hat in size
according to your figure, color and
design with your outfit you are
planning to wear. (See the
illustration on the next page.)
Try your hat on in a full-length
mirror with your outfit to see if the
entire ensemble is in balance.
Ladies wearing dressy suits or
dresses should have a more
glamorous hat – such as, velvet, soft
satin, flowers, or feathers, but
simple in design.
Berets
Ladies casual tweed suits look best
with a tailored cloche or simple beret.
40

41. Wrong
Right
Right Hat for Your Figure “Short
Stocky Figure” A
A short stocky figure with a short neck and a large
bosom looks even shorter, because, top heavy under a
large, wide hat (a)
Wrong
On Figure (a), the hat is scaled down in
width and is much higher to give a taller,
slimmer look. It sets higher on the head,
which is more flattering to the short-necked
figure.
Right Hat for Your Outfit “Hat
Sizes & Outfits” B
Hat size applies to outfit as well as figure. This coat
with a large, high collar has all of the weight at the top
of the figure when a big hat is put over it (b).
Right
The smaller hat, on figure (b) gives a clean,
more balanced look to the coat with the
higher collar.
Right Hat for Your Figure “Slim
Figure” C A too-small hat used with a sleek, slim
dress like this gives a bare, unfinished look to the outfit
(b)
41

42. Wrong
Purse Tips
Right
The larger hat, worn with the scoop necked
sheath, takes away the bare look of the head
and neck and gives a better balance to the
figure ©.
others. It could question your organizational skills.
Your purses do not have to be expensive to look smart.
Choose a purse suitable to the occasion.
A small woman looks overburdened with a too-large
purse/handbag. A large woman looks out of proportion
with a very small purse/handbag.
Handbags and Currency Organizers
Coin Purse and Billfold – are used to keep your purse from
becoming messy – never open a messy purse in front of
Casual and Dressy Attire
42

43. Over-the-shoulder purses belong with a casual outfit
gray, brown, taupe and navy.
Often, two neutrals can be used, with a third color to
brighten the whole outfit. Shades of a bright accessory
color can also be used in the same ensemble without
overdoing the color.
Shoes:
Dressy – A dressy purse of suede or fabric is out of place
with a sweater and skirt. Usually, a dressy bag is smaller
than the one generally used for every day.
Shoes and purses in most cases are of the same color.
Suitable Accessories -- Colors
Jewelry – Neutral Colors
Neutral black can safely be used
for all accessories.
Other neutral colors that can also be used more freely are
Gloves and Hats are of the same color.
43

44. Professional Attire
Does it ride up? Then buy a longer
one!
Shoes
Tight Skirts
Wear only conservative
outfits in an office
or religious
environment. Do
not wear tight
skirts or tight
pants.
Shirts
Suits
Suit pieces should be same color
Skirt suits or pants suits are
acceptable; 100 % wool or wool
blend in dark grey or blue solids or
muted pinstripes.
Skirt-suits are still considered more
appropriate by conservative
employers. Skirt length should be no
shorter than 1” above knee. Wear
the skirt to practice sitting in it.
Recommended shoe colors are black,
burgundy or brown leather. Pumps
or flats with a 1-2” heel; no spikes.
Hosiery
Neutral or skin tone
Bring an extra pair for emergencies.
Tights are not as dressy as sheer
hosiery.
Shirts should be of cotton, wool,
polyester, cashmere, or silk blends
in conservative colors.
Business Casual
Attire for Women
Short or long sleeves with a jewel
(rounded) neckline.
Jacket & Pants, Skirt or Dress
Blouse or shell - Press shirt/blouse
carefully, particularly the collar No
visible cleavage
Jacket and pants or skirt do not
need to be the same color.
44

45. or snowing)
Final Mirror Check
Knit Tops of
cotton, wool,
cashmere or silk
blends; short or
long sleeve;
sweater sets. No
visible cleavage
Woven Tops of 100% cotton or
cotton/polyester blends. Any muted
conservative solid, stripe, or plaid.
Button-down, straight collar and
long sleeves are best.
Remember to
do a final
mirror check
before leaving.
Unacceptable Office Attire
However, this attire
maybe very
appropriative for other
job environments.
Purchase a nice
leather briefcase if
needed for your job.
Simple Accessories
Watches and Rings should be
simple. Please one ring only.
Black, burgundy or brown leather
pumps or flats with 1-2” heel; no
spikes. Polish and clean shoes (don’t
wear outside, particularly if raining
Writing Instruments
Invest in a Mont Blanc pen
or any other handsome writing
instrument that you can afford.
Briefcase:
Tights and Socks
Colored tights or socks are
appropriate for casual wear and
should complement your outfit.
Casual Shoes
Earrings
For the office, wear simple earrings.
Do not wear long dangle earrings
and only one earring per ear.
Scarves
Scarves or long necklaces blouses
are generally not recommended
attire.
45

46. Brush Teeth
counter at your local department
store for advice and a personal
demonstration.
Bath or Shower
Eyewear: Make sure that your
eyewear is simple and clean. Select
fashionable eyewear that will
complement your face.
Undergarments should fit properly
and be 100% non-visible
Personal Facial ~ Use a daily facial
cleanser and
a moisturizer
for your face.
Tattoos are not an accessory –
Cover all visible tattoos.
Gum is not an accessory.
Personal Grooming
Makeup should be minimal! Use
muted, conservative
colors. Learn the
correct way to
apply your make
up. Visit a salon or
the makeup
Hair looks best
pulled back
from your face,
so as not to be a
distraction. It is
also best to
have a fresh
haircut combed
and styled, but not over-gelled.
Nails ~ Clean and trim fingernails;
no long nails and no
color polish! Clear
nail polish is best.
46

47. Colognes ~ Do not over use cologne.
Cuffs and Cufflinks
Business Attire
for Men
Shirts
Your shirt should be 100% cotton or
cotton/polyester blend. Shirts of
broadcloth or pinpoint oxford are
best. The most common shirt to wear
is white or a conservative color.
A man’s suit should be100% wool or
wool blend and a conservative fit.
Button the jacket when standing;
unbutton when seated.
Suit jacket and pants should be the
same color, preferably in dark grey,
blue or black solids or pinstripes.
Press Shirt
Make sure
you press
your shirt
carefully,
particularly
the collar.
Do it
yourself or
spend the money on dry cleaning.
Most commonly worn under the shirt
is a plain white crewneck
t-shirt.
Cuffs should extend ¼”
beyond jacket sleeve. Taped or
regular fit (not full-cut)
Ties
100% Silk
Most commonly worn
tie width is
approximately the
same as jacket
lapels (2 ¾” – 3 ½”).
The tie color should complement
suit. No logo or cartoon ties.
Belts and Shoe Colors
The belt should match the shoe
color. Best colors are black,
burgundy, and brown.
Wear leather, dark colored shoes
that lace up and that complement
47

48. your suit. Make sure your shoes are
polished and clean.
Business Casual
Attire for Men
Jacket and Woven Shirts
A nice pullover shirt can also be
worn. A sweater vest or long sleeve
sweater can be worn over a shirt
with a collar.
Wear lightweight business socks in
dark colors that complement your
suit.
blends. Must have collar (no crew
neck), short or long sleeves.
Casual Jacket and Pants
A jacket is not necessary for casual
business attire. Jacket and pants do
not need to be same color.
Socks: Wear dark colored socks that
complement both your pants and
shoes.
A belt should be worn around the
waist-- no sagging pants.
Shirt: The most
commonly worn
shirts are100%
cotton or a
cotton/polyester
blend in any muted, conservative
solid, stripe, or plaid. The most
popular shirts worn are button-down
or straight collar with long sleeves.
Knit Shirts
Cotton, wool, polyester or cashmere
Shoes Wear dark leather slip on or
lace-up. Make sure your shoes are
polished and clean.
Secure your belt around your waist
and through the pant loops
Pants: Nice wool blend pressed
cotton pants are okay. Check for
proper rise fit and inseam.
Ties are not necessary for casual
dress.
Belt should match shoe color.
Underwear should fit properly and
be 100% non-visible.
Unacceptable Office Attire
48

49. However, this attire maybe very
acceptable for other job
environments.
Men Accessories
Watches
A simple watch is okay. Match your
watch color with belt buckle color. A
tie tack is not necessary.
over-stuffed wallet will not have a
neat appearance in your suit pants.
No fat wallets!
Writing Instruments: Invest in a
Mont Blanc pen or any other
handsome writing instrument that
you can afford.
Rings
Wear your wedding band or one
simple ring
Earring and Other Rings
The night before an interview,
seriously consider removing any
nose rings or other rings on your
body that are visible.
Tattoos
Cover all visible tattoos.
Briefcase: Purchase a nice leather
briefcase if needed for the job.
Wallet / Billfold
You should have a nice leather
wallet and never over stuff it. An
Coffee and Newspaper
Do not have a cup of
coffee or read a newspaper at your
interview. Remember, this is not a
social occasion.
49

50. Gum is not an accessory – please do
not chew gum in public.
Mirror
Do one final check in the mirror!
close to your face. Have it combed
and styled, but not over-gelled.
Personal Grooming
After shave lotion and cologne
should be applied sparingly.
Fragrances are often offensive to
business associates and therefore
inappropriate in a professional
venue.
Facial Hair
No facial hair is best for conservative
companies. At minimum, trim
neatly and close to face.
Cologne and After Shave Lotion
Shampoo Hair
Remember, to shampoo your hair
after a haircut.
Brush and comb your hair in a neat
style.
Hair Cuts
Consider cutting long
hair. it is also best to
have a fresh haircut
trimmed neatly and
Finger Nails
Clean and trim finger nails.
50

51. punctuation, and spelling.
Brush Teeth and Floss
Employment
Resumé Writing Tips
Select quality bond paper for your
final copies. Use white, ivory, cream,
beige, buff, or light grey paper.
Use a letter-quality or laser printer
and black type.
Fold and mail your résumé in a
matching envelope or mail it flat in a
9” x 12” white or manila envelope.
Shower Daily
Use soap and deodorant
DO . . .
Make certain your resumé is concise,
well spaced and visually attractive.
Use action words to describe your
experiences (see list of power words).
Shoes ~Keep your shoes clean and
polished at all times
Have someone else critique and
proofread your résumé.
Quantify your experiences
wherever possible.
Be consistent in your use of dates,
numbers, abbreviations, etc.
Check and recheck for errors; look
closely for mistakes in grammar,
DO NOT . . .
Type the word “Résumé” above your
name.
Use abbreviations or contractions.
Write lengthy prose.
Use multiple fonts, typographic
symbols or other visual elements.
Use personal pronouns (I, we, my).
Include a photograph.
Mention personal data (e.g., height,
weight, health, age or date of birth,
51

52. marital status, race, religion, sex,
etc.)
POWER WORDS
Key for Your Resume
Here are a few of power words that
you can include on a resume.
Accomplished
Achieved
Basic Resumé Format
[Type your name]
[Type Your Phone Number]
[Type Your Address]
[Type Your E-Mail Address]
[Type Your Web Site]
Objectives
[Type the Objectives]
Education
[Type the Year] – [Type the Degree]
List of Accomplishments
Led
Managed
Advised
Communicated
Conducted
Designed
Developed
Directed
Doubled
Edited
Evaluated
Hired
Improved
Increased
Installed
Interviewed
Persuaded
Planned
Recommended
Reconciled
Reduced
Sold
Supervised
Taught
Wrote
Experience
[Type the start date] – [Type the end date] – [Type the job
title]
[Type job responsibilities]
Skills
[Type list of skills]
Basic Cover Letter Format
[Your name]
[Street address]
[City, St, Zip Code]
[Date]
52

53. [Recipient Name]
[Title]
[Company Name]
[Street address]
[City, St, Zip Code]
•
___________________________________________________
______________________________
If you have any questions, please call me at (999) 9999999. I look forward to hearing from you soon.
Sincerely,
Dear [Recipient name]
[Your name]
We spoke on Monday. As promised, I am enclosing a copy
of my resume.
I am also enclosing copies of:
Enclosure
Sample Job Application
Print, then practice filling out this job application form and use it as a
guide when completing applications for employment.
Form
Instructions: Print clearly in black or blue ink. Answer all questions.
Sign and date the form.
PERSONAL INFORMATION:
Full Name __________________________________________________________
Social Security
Number_______________________________________________
Street Address: City, State, Zip Code
__________________________________
Phone Numbers: Home ___________Cell ___________ Other
______________
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54. E-mail: _____________________________________________________________
Are you eligible to work in the United States?
Yes ____ No____
If you are under age 18, do you have an employment/age certificates?
EMPLOYMENT HISTORY: Present or Last Position:
Yes _______ No_______
Employer:
___________________________________________________________
Have you been convicted of or pleaded no contest to a felony within
the last five years? Yes_______ No_______
If yes, please explain:
_____________________________________________________________________
_____________________________________________________________________
Address: ____________________________________________________________
Supervisor: _______________________________ Phone:
___________________
Email: ______________________________________________________________
POSITION/AVAILABILITY:
Position Title: _______________________________________________________
Position Applied For:
_________________________________________________
Days/Hours Available: Monday __ Tuesday __ Wednesday__
From: ____________________________to:________________________________
Thursday __ Friday __ Saturday __ Sunday __
Responsibilities:
_____________________________________________________________________
_____________________________________________________________________
Hours Available: from _______to _____
Salary: $ ___________________________________________________________
What date are you available to start work?
_____________________________
Reason for Leaving:
__________________________________________________
EDUCATION:
Previous Positions
Employer Name: _______________________Address:
_____________________
Name and Address of School - Degree/Diploma - Graduation Date
Skills and Qualifications: Licenses, Skills, Training, Awards
City ____________________________State _______Zip Code
_______________
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55. Supervisor: __________________ Phone: ____________________
Email: ___________________________________________________
Position Title: ____________________________________________
From: _________________________ to: ______________________
Responsibilities:
Salary: __________________________________________________
Reason for Leaving: ______________________________________
May We Contact Your Present Employer? Yes ___ No ___
References:
Name/Title/Address/Phone Numbers/E-mail address
_____________________________________________________________________
_____________________________________________________________________
I certify that information contained in this application is true and
complete.
I understand that false information may be grounds for not hiring me
or for immediate termination of employment at any point in the
future, if I am hired. I authorize the verification of any or all
information listed above.
Signature: _________________________________Date________
55

56. Personal Check List
for Your Interview
Remember: You only have one chance to make a first
impression. Follow this guideline and you will be sure to
impress the employer. Your first impressions can affect
the rest of the interview.
Choose responses and verbal statements that promote
you.
Greet the interviewer with enthusiasm and a firm
handshake.
Be personable and prepared to “make small talk.”
Be polite to support staff (their input matters.)
Reflect confidence in your voice tone.
Use proper grammar and
communicate in a professional manner.
Try to avoid “UMS” and “YOU KNOW.”
Make Eye Contact with the interviewer at all times.
Ask Questions.
Research the position and company prior to the interview.
Prepare yourself by practicing.
Thank the interviewer for your interview.
Be Positive.
Make a good first impression.
Arrive 15 minutes early for the interview.
Wear conservative colors.
Nails should be trimmed and clean.
Hair should be well groomed and away from your face.
Eye glasses should be cleaned and polished.
Wear a belt with pants around your waist.
No “pants on the ground.”
Cover tattoos if possible.
One ring per hand.
One earring per ear.
Be “neutral.”
56

57. Okay you are now ready for your
interview.
The following are common questions asked by
employers.
Job Interview Tips
Typical Interviews
Most employers follow a
standard outline during the
interview process.
(The interviewer may give you a
preview of what will occur during
the interview.)
The employer may give you a
brief overview of the position or additional information
about the organization.
You respond to questions. (If it is a good interview, this is
the longest segment and you should do most of the
talking).
You ask questions of the interviewer. Have at least five or
ten questions prepared beforehand.
Employer Questions
Anticipate questions you will be asked and prepare
responses beforehand.
What are your greatest strengths and weaknesses?
Why did you select Texas Women’s University?
Why did you choose the major in fashion and marketing?
Why did you choose your career field?
What are your career goals?
Where do you see yourself in five or ten years?
How has your college experience prepared you for your
career?
What qualifications do you have that will make you
successful in this position?
Describe your most rewarding accomplishment.
Describe a challenge you encountered and how you dealt
with it.
Why are you interested in working for our organization?
What do you know about our organization?
Tell me a little bit about yourself.
How would you describe yourself?
What two or three things are most important to you in
your job?
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58. Why should I hire you?
Questions for the Employer
Formulate Questions of
High Quality for the Employer
Do Your Homework
Be prepared beforehand
to ask the interviewer
questions. Research the
organization and your
profession. Your
knowledge of the
profession and
information you gather
through research and
networking will help you
formulate questions of
high quality.
Questions -you may
ask in an interview.
Examples:
What is the philosophy of the organization?
What do you consider the organization’s strengths and
weaknesses?
What are the organization’s plans and goals?
Describe the work environment.
What attracted you to this organization?
Why do you enjoy working for this organization?
Describe the typical responsibilities of the position.
What are the challenging facets of the position?
Describe the opportunities for training and professional
development.
Employers Advancement Chart Are there opportunities
for advancement within the organization?
Ending The Interview
The interviewer closes the interview and explains the
next steps in the process.
Be sure to thank the interviewer for his or her time
and consideration.
Other types of interviews include telephone and
on-site interviews.
58

59. Introductions
Handshaking/Conversation
Tips
Nametag Position
Small Talk ~ Greeting and small talk
will be use to put you at ease and
break the ice.
Eye Contact
Look the person in his or her eyes,
and say your first and last name in a
clear voice.
Never pat the top of the other
person’s hand.
In the United States, usually a
person stands the distance of one
arm’s length from an individual when
shaking hands.
Being Introduced
Always stand up when being
introduced. Extend your right hand in
an open vertical flat position for a
handshake (using a firm grip) but not
crushing the other person’s hand.
The handshake should last for 2-3
seconds.
Avoid referring to individuals by
their first name. This assumes a
friendly relationship and often is not
appropriate.
Use the name that was given during
the introduction. “Steven is Steven,
NOT Steve.”
Nametags should ALWAYS be placed
on the right side, so an individual
may easily look at your name when
shaking your hand.
Forget Someone’s Name
If you forget someone’s name, take
the embarrassment upon
yourself. Say something like, “I’m
sorry I know that we have met
before, you are...?”
Close an Introduction
Always remember to close an
introduction by saying something
like, “It was nice to have met you.”
Never simply walk away.
Rules of Different Conversations
Learn the art of social conversation
and appropriate topics of
conversation for formal and informal
occasions.
Social Conversation is very
important. It is important to always
be attentive in the presence of
others...
59

60. Some basic rules regarding Social
Conversation: Keep it short! It is
social conversation after all.
Polite Conversation
Emotional Topics
Avoid talking about topics that evoke
opinions or emotions such as
religion,
politics and money.
Polite conversation is not a long drawn
out one; it is used in greeting people
who start to talk to you at church,
grocery stores, airports, bus stations.
Just using a few sentences are all that
is necessary in order not to be rude.
Real Conversationalist
Watch your
speech
patterns.
Do not interrupt people when they
are speaking.
Do you finish other people’s
statements? If so, you are not
listening to the speaker!
It is important not to monopolize the
conversation.
If you experience rudeness in a
social conversation, simply ignore
it. Do not waste your time and
energy thinking about it. If
appropriate and under extreme
circumstances, address it in private
with the individual.
A Real Conversationalist is a selfconfident person. He/she inspires,
simulates and teaches us. Occasionally
that person will flatter and tease us
because of an honest desire to please
and a sense of humor. A successful
conversation requires perceptiveness,
education and cultivation or selfeducation.
To be a good conversationalist you must
be up to date and current on life in
general.
What Makes a Bad Impression
A good vocabulary is one of the most
impressive assets a person can have.
No matter how intelligent you are, if you
use swear words or too much slang in
your conversation, you will make a bad
impression. People will not perceive the
depth of your conversation or its
intelligence; they will hear only its
harshness and vulgarity.
Introductions –
Deference
A Common Rule
Deference refers to common
courtesy that is extended to one
another. With regard to
introductions, juniors are always
presented to seniors.
A common rule is to introduce the
highest-ranking person first, and
then introduce everyone to him or
her.
Deference is based on rank in a
company and not on gender.
Also, remember that a client
ALWAYS outranks someone from
within your company (even your
supervisor).
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61. Current events
Entertainment World
What to Talk About
Personal Hobbies
Here are some possible topics of
conversation:
Artist
Line of work
College
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62. Fear
Travel
Too Hungry
Communication
Barriers
In life we have many barriers that
might cause us not to effectively
communicate with others such as:
Sick
Too Angry
Facial Expression
Too Tired or Too Bored
Attire & Body Language
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63. Respect grandparents and other
people at all time.
Bad Hairdo & Attire
Be Kind to Animals
Pet Owners: Make sure you take
your pet to the veterinarian for
regular check ups.
Racism ~ Do not engage in racism!
Be kind to others (Human beings
and animals)
Choices We Make
Good and Bad Behavior
Do not chase cats and dogs.
Remember you would not want a
stranger chasing you. Do not
frighten the animals.
Personal Safety
On-line Tips
Do not engage in conversation with
strangers on the Internet!
Homophobia ~ Understand other
people. Say, “NO” to homophobia!
63

64. There are many non-degree jobs
available in your community. Check
out the list of jobs below.
Pizza Maker
Do not give out your personal
information and place your picture
on the internet!
Keep your personal information
private!
Riding with Strangers
Do not get in cars with strangers! Do
not place yourself in a possible
dangerous position.
Grocery Checker
Short Order Cook
Theatre Usher
Bank Teller
Suspicious Package If you find a
suspicious package, do not open it.
Please contact your local police
department right away.
Good Jobs
Disc Jockey
Bad Jobs
64

65. Tough Subjects
Alcohol ~ Drugs ~ Smoking
Work for what
you want. Breaking the law will
place you in jail. Do not waste your
life behind bars. Get a real job!
Most parents think they have had
serious discussions with their teens
about drugs and alcohol, but only
about half of teens agree. So, even
though you might stumble and
falter, start talking! The stakes are
too high for you to keep silent.
Back when our children were small,
who could have imagined what life
would hold for them: pressures
surrounding sex, alcohol, drugs, and
a bewildering array of messages,
choices, and consequences.
Boxed - In jail
Do not break the law! Again, work
for want you need or want.
Parents/Caregivers
While it’s a rare parent who doesn’t
want to say, “Let me help you sort
things out,” we also recognize that
our children’s need for independence
grows as they do. And talking about
touchy subjects can be especially
difficult when teens tend to tune us
out.
Create Time to Talk
Driving your teen to a sporting event
or to meet his or her friends at the
mall may seem like just another
chore, unless you recognize it as an
opportunity to talk. Of course, you
may have to get the conversation
going. Try telling your child a little
about your day or inquiring about
his or her friends, before asking her
how things are going. Make sure
your family sits down at the table
and has dinner together weekly or as
often as possible during the week.
Do Your Research Before discussing
topics like sex or drugs with your
son or daughter, first do a little
homework. Often it’s as simple as
checking the phone book for hotlines
or asking my doctor to recommend
some pamphlets. If your son or
daughter is not willing to discuss a
touchy subject, you can still give
him or her phone numbers to call or
an article to read. And, of course, tell
them you will always be available if
he or she needs your help.”
Students’ Private Matters - Talk to
your parents or school counselors
about private matters that may
concern you... Just talk to someone
you trust.
65

66. Victim of Abusive Behavior
Get help!
No one should hit you with any
harmful items. Please call 911 or
tell your teachers, neighbors or
someone you trust.
Sexual Behavior
Do not engage in unprotected sex or
acts of incest!
Choices and Consequences
Alcohol
More than half of the nation’s 6-12th
graders drink alcoholic beverages.
Don’t let your teen become a
statistic.
Drug Abuse
In the next 24 hours, 15,006
American teens will use drugs for
the first time. Do not let your teen be
one of them! Take only medications
prescribed by a doctor.
Do Your Research
“Before I discuss topics like sex or
drugs with my son,” one father says,
“I do a little homework. Often it’s as
simple as checking the phone book
for hotlines or asking my doctor to
recommend some pamphlets. If my
son is not willing to discuss a touchy
subject, I can still give him a number
to call or an article to read. And, of
course, I tell him I’m always
available if he needs my help.”
Glossary
Listed below are only a few words
used by drugs users and dealers.
C – Cocaine
C & M – Cocaine and morphine
C Joint – Place where cocaine is sold
Cabbage Head – An individual who
will use or experiment with any kind
of drug
Cabello (Spanish) – Cocaine
Cadillac Express – Methcathinone
Cafeteria Use – Use of various drugs
simultaneously, particularly
sedatives or hypnotics
Cafeteria-Style Use – Using a
combination of different club drugs
Smoking
Help your teens kick this dangerous
habit or better yet, convince them
never to start. Smoking is not
fashionable anymore, and research
has proven that smoking kills
people.
Caine – Cocaine; Crack Cocaine
Cakes – Round discs of crack
Calbo (Spanish) – Heroin
Street Drugs Slang Words
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