1. 朝 陽 科 技 大 學 應 用 外 語 系 Department of Applied Foreign Languages Chaoyang University of Technology 碩士論文計畫書 Proposal for the Degree of Master Study on Students’ Perceptions of Motivation, Satisfaction and Anxiety of Learning College Tourism English and the Needs Analysis of English for Tourism Industry 指導教授 : 吳文琪 博士 (Dr. Wen-Chi Wu) 研究生 : 簡 瑋 婷 (Wei-Ting Chien) 中華民國 98 年 10 月 28 日 October 28, 2009

2. Content I. Introduction II. Literature Review III. Methodology

4. Background International travel is a rapidly growing activity entailing cross-cultural communication between hosts and guests from different linguistic background. ( Blue & Harum, 2003)

5. Background Fluent use of English is the key to assuring the success of the hotel service to international visitors. (Shieh, 2009)

6. Motivation English Curriculum of Tourism Departments of Colleges in Taichung School name Professional English for tourism (credit hour) General English (credit hour) Tunghai 4 required 6 required Providence 2 required 8 required National Chin-Yi University of Technology 4 required 6 required Chaoyang 6 optional 8 required Hungkuang 4 required 7 required National Taichung Institute of Technology 4 optional 6 required

7. Statement of the Problems Students had been trained their tourism English at colleges, however, there is a doubt that they do not perform well as expected.

8. Purposes of the Study 1. to investigate whether college students’ English skills are prepared to meet industrial needs and well prepared for the future jobs. 2. to investigate whether industrial employers are satisfied with college students’ English competence and knowledge toward tourism.

13. LITERATURE REVIEW Introduction 1. Importance of Tourism English in Taiwan 4. Satisfaction with the Environment Support 2. Acquired English Competency for Future Job 5. Learning Motivation in Tourism English 6. EFL Anxiety 3. Internship Program at Colleges

14. English is often used for business and visitors to interlink people who have different mother tongues because of its nature of globalization. (Lazaro & Medalla, 2004) Importance of Tourism English in Taiwan

15. Acquired English Competency for Future Job Fluency in communication in English with foreign customers is a basic required skill for employees working at international hotels. (Lehtonen & Karjalainen, 2008)

16. Acquired English competency for Future Job Lack of effective communication between the front-line staff and the visitors, misunderstandings and complaints may arise. (Master & Prideaux, 2000)

17. Essential training in internship programs at colleges Having good working relationship with the local industry that will be beneficial to the students to be greatly competitive for the local workforce (Lazaro & Medalla, 2004)

19. Students stand a better chance of securing a good job at hotels if they are fluent use in tourism English. (Farooqui, 2007) Learning Motivation in Tourism English

20. Tourism English proficiency is a basic requirement at workplace because tourist industry often set high demands on language skills. (Lehtonen & Karjalainen, 2008) Learning Motivation in Tourism English

21. Anxiety of Learning Foreign Language communication apprehension test anxiety Communication apprehension can increase the chance of a threatening situation related to foreign language learning and it may reduce individual’s level of self-efficacy in succeeding for learning languages. ( Cummins, 2000)

22. Anxiety of Learning Foreign Language communication apprehension test anxiety Students anticipated some interactional anxiety when some students used English better than they did and the teacher spoke well. ( Pappamihiel, 2002)

25. 300 senior students in Tourism Department Participants PU THU NCUT HKUT NTIT questionnaire distributed to

26. 5 participating universities Participants -Interviews Students will be purposively selected from each one of participating universities Students Interviews

27. Supervisor’s interviews from Taichung Hotels

28. Instrument 1 2 3 4 5 6 7 7-Point Likert Scale corresponds not at all corresponds exactly Consent Form Questionnaire:15 mins Consent form:5 mins Questionnaire Permission Time

32. Procedure Revising the Questionnaire Designing the Questionnaire Conducting the Pilot Study Collecting Data Analyzing Data 2 3 4 1 5 1 1

37. Suggestions Method: Anonymity : Student interviews could be replaced by adding open-ended questions into the questionnaire. The names of participating hotels should not be revealed.

38. Thank You!