Hyperislandservicedesign Group3

MyMetrics: Using expectation and experience to inspire service innovation and improvement Group No. 3 Hello! Please upload your presentation to slideshare.com and tag it with ‘hyperislandservicedesign’ (and anything else you think is appropriate.) - We’ll then be able to comment on the content, and discuss the successes and failures online! Thanks!

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Team members Elin Simon Namroud

1. Background ,[object Object],[object Object],[object Object]

2. Research ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

3. Usability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Examples: At the moment of our visit, we noticed that the number of people using the subway was as expected--not heavily crowded.

4. Effectiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Examples:

5. Personnel ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Examples: [Any pictures, text, notes etc]

6. Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Examples: - Concrete behind wooden walls

8. Opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

9. Observations ,[object Object],[object Object],[object Object],[object Object],[object Object]

Hyperislandservicedesign Group3

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