My Metrics Evaluation Grupp7

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MyMetrics: Using expectation and experience to inspire service innovation and improvement Grupp 7 Hello! Please upload your presentation to slideshare.com and tag it with ‘hyperislandservicedesign’ (and anything else you think is appropriate.) - We’ll then be able to comment on the content, and discuss the successes and failures online! Thanks!

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Team members Rasmus Christian Chris Henrik

1. Background ,[object Object],[object Object],[object Object]

3. Cosiness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Examples:

4. Consistency ,[object Object],[object Object],[object Object],[object Object],[object Object],Examples: [Any pictures, text, notes etc]

5. Desirability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Examples: Falu sausage sandwich, only to be found at Kaffebar

6. Convenience ,[object Object],[object Object],[object Object],[object Object],[object Object],Examples:

7. Opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

8. Observations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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My Metrics Evaluation Grupp7

1. MyMetrics: Using expectation and experience to inspire service innovation and improvement Grupp 7 Hello! Please upload your presentation to slideshare.com and tag it with ‘hyperislandservicedesign’ (and anything else you think is appropriate.) - We’ll then be able to comment on the content, and discuss the successes and failures online! Thanks!

4. 2. Research

10.