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MyMetrics:  Using expectation and experience to inspire service innovation and improvement Grupp 7 Hello!  Please upload your presentation to slideshare.com and tag it with ‘hyperislandservicedesign’ (and anything else you think is appropriate.) - We’ll then be able to comment on the content, and discuss the successes and failures online! Thanks!
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Team members Rasmus Christian Chris Henrik
1. Background ,[object Object],[object Object],[object Object]
2. Research
3. Cosiness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Examples:
4. Consistency ,[object Object],[object Object],[object Object],[object Object],[object Object],Examples: [Any pictures, text, notes etc]
5. Desirability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Examples: Falu sausage sandwich, only to be found at Kaffebar
6. Convenience ,[object Object],[object Object],[object Object],[object Object],[object Object],Examples:
7. Opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
8. Observations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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My Metrics Evaluation Grupp7

  • 1. MyMetrics: Using expectation and experience to inspire service innovation and improvement Grupp 7 Hello! Please upload your presentation to slideshare.com and tag it with ‘hyperislandservicedesign’ (and anything else you think is appropriate.) - We’ll then be able to comment on the content, and discuss the successes and failures online! Thanks!
  • 2.
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