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Help Desk Presentation 09202009
- 5. Contact Information Available 24 x 7 Direct phone contact
- 6. Goals . Quickly and efficiently resolve problems. . To have effective communication between employees and support groups, thus eliminating calling the help desk. . System will provide us with the ability to escalate problems automatically, if necessary .
- 17. Bank Hapoalim, Accomplishment The success of the project was an accomplishment of team effort with IT Management , and development group . The help desk system was officially opened in February 2001 for the United States and Rep’s offices in April 2002 . Leon Blum. Project Manager.
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