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Do You Know
Your Audience’s
   Passion?
A Road Map Forward:
AKSESS Version 4 and beyond
    Wednesday, September 26th 2012




                          Presented by:
                          John P. Foley Jr
                          Multi-Channel Marketing “Know it all!”
Presentation Overview

 It’s Time for a Multi-Channel Approach

 AKSESS4: An Overview

 Real-Time Reporting and Analysis
It’s Time for a
Multi-Channel Approach!
It’s a Multi-Device & Channel World
The Right Channel, The Right Time

Reach Your Target
Audience Through
the Right Channel
More Than Just Print!




                We Can:
    Build, manage, execute & measure
multi-channel marketing solutions – for you!
Do your marketing efforts look like this today?
                   March Seminar




                        Print



                Direct Mail Invitation



                       PURL
                  / Response Page
If so, we can turn them into this!
                      March Seminar

                                                                                  Measuring Response Rates

     Email             SMS / Text                         Print



                                                    Direct Mail
Invitation Email      Invitation Text
                                                    Invitation


     PURL
                        Reply Text
                                             PURL
                                                                    Call Center
                                                                                           Email vs. Text vs. Print
/ Response Page                         / Response Page


                   - Week Follow-Up -                                             Measuring Subject Lines

                                                                                  22% You’re Invited!
                                                  Reminder Direct
Reminder Email        Reminder Text
                                                      Mailer                      6%   Win a FREE gift!

                                                                                  47% Check out our March Seminar
     PURL                                    PURL
                        Reply Text                                  Call Center
/ Response Page                         / Response Page
                                                                                  25% Are you interested in attending?
The AKSESS Marketing Platform Can…
• Increase your Response Rates

• Generate Leads for Your Business

• Help you Close More Sales!

• Let’s show you how we do this…
AKSESS4:
An Overview
Enterprise Marketing Management
• With an Enterprise Marketing
  Management approach, you have a
  solutions provider from end-to-end.




 1. Planning   2. Design &   3. Targeted   4. Measurement
 & Budgeting   Production    Customers        of Results
AKSESS4: Integrated, Unified Solution
AKSESS4 : What It Provides
 One-to-one marketing

 Lead acquisition tools

 Campaign and Response Management

 Online ordering

 E-Mail marketing

 Measurement across the whole campaign
Marketing Overview
• Campaign Management

 Personalized URLs

 1 to 1 Marketing

 Measurement

 Marketing Automation
Easy Campaign Building
Landing Pages: Easy Editing and
        Personalization
Multi-Channel Campaigns
- Build
- Manage
- Execute
- Measure
Pick Your Audience: Choose your target audience.




                         Pick A Channel: Choose which channel would be the most effective way to contact your audience.

                                                                                                                 Repeat: Repeat the
                                                                                                                 cycle for more effect.



                         Pick A Media: Choose which media to contact your audience.




                         Response Channel: Give your audience a way to respond.
                                                                                                                 Measure: Marketing
                                                                                                                 Reports & Dashboards
                                                                                                                 automatically generated.




                                                    Lead Database:
                                          All responses collect in one database.
                                          Real Time, Centralized, Online, Qualified.
 Sales          Lead                                                                   Response
Reports      Distribution                                                              Fulfillment: Kitting,
                                                                                       Email, Electronic, VDP,
     Copyright © 2009 interlinkONE . All Rights Reserved.                              POD, Mail, ect.
SALES and LEAD ROUTING WORKFLOW: The Director of Marketing’s Viewpoint




                          Source
                           Data
                                                                                            New
                                            Query       Accudata        Other              Leads




                          Channel
                          Activitie
                            s or
                                              Mailer         Email              Print Ad     Call Center



                             s

                                                             Response Database
Sales Rep                  LEAD TO REP


                                                              Fulfillment Order:
                                                          Static – VDP – Electronic -              Campaign Admin
                                                                      Kit
                                                                                                •Measure Response
                                                                                                 Rates
                                                             Orders
                                                            Available                           •Measure Lead Value
                                                                                                •View Sales Lead Activity
                                                                                                •Track Order Activity
PROSPECT                                                     Process
                                                                                                •Extract Targeted Leads
                                                             Orders



 Copyright © 2009 interlinkONE . All Rights Reserved.
Campaign Layout Example
Real-Time Reporting
Online Ordering Portals
 Online Order Fulfillment

 Literature Fulfillment

 Premium Fulfillment

 E-Commerce

 E-Fulfillment

 Digital Asset Ordering
B2B and B2C Storefronts
Ordering : On the Fly
Customizations / VDP
Ordering: Real-Time Proofs
Warehouse Management
 Warehouse Management
 Pick Ticket Processing
 Inventory Control
 Receiving
 Shipping
 Order Tracking
Real-Time Inventory Reports
Real-Time: Orders Shipped Report
Web-to-Print and Personalization
• Web to Print

• Variable Data Print

• Variable Print Store Fronts

• E-Commerce

• Personalization
Personalized URL Creation
CRM/Sales
• Lead Management

• List Management

• Task Management

• Opportunity Management

• Contact Notes
Act On Your Leads in Real-Time
CRM/Task Management
Online Project Manager
• Project Management

• Team Collaboration

• Team Management

• Task Escalation

• Document Management
Your
Full Marketing Services Provider!
Real-Time
Reporting and Analysis
How Our Real-Time Reports Help You
 • Get instant visibility into what’s happening…
   from wherever you are, whenever you want to!

 • Glean valuable insights on how to improve your
   sales and marketing efforts.

 • Let’s look at some reporting samples.
Marketing                     Fulfillment                             Sales

  Direct Mailer 25%                                                                 55 Inquiries
  Email Blast 45%
  Collateral Sent 10%                                                                32 Demos
  Website Hits 20%
                                 Fulfillment packages sent to                           10
 Track the success of each                                                           Proposals
                                           respondents
 effort of the campaign           90 Coffee Cards Ordered                                7
 •Who is responding?                        75 Shipped                              Sales!
  What are they responding               90 White papers
                                                                   View how each lead is
 to?
                                                                   progressing in the sales funnel.
                                                                 Projects
Orders
                             Print



                                                                     Measure the success of your
                                                                     campaign within projects

                                        Mailer 1: 22%                •15 hours spent on
     30 Case Studies                    Mailer 3: 38%                campaign
     10 Company Booklets                Mailer 2: 40%                •Completed two days after
     5 Coffee Mugs                                                   targeted date
                                 By printing out more than one        ROI nearing 100%
 Track what Sales Reps are       type of mailer, you can track
 ordering. How many orders       which mailer had greater
 were placed?                    success.
What did people respond to?
What groups responded?
Landing Page Responses




Who visited the page?
Who responded?
Who did not?
Who is Responding to Your
       Campaigns?
Email Marketing Reports
Cost per Lead
Sales Pipeline
Order Reports
Easily Check on Order Status/Performance
It’s Time:

Integrate Your
  Marketing
Efforts Today!
Final Thoughts

•   One Integrated System
•   Real Time Visibility
•   “A Step Ahead” Technology
•   Ready for Mobile and Beyond
Q&A
Customers Deserve




                    For more information or to schedule a one-
                          on-one meeting call your Great Lakes
                    account executive at 216-634-5120 or email
                                                 rfirst@gll.com

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Aksess4 next generation_final

  • 1.
  • 2. Do You Know Your Audience’s Passion?
  • 3. A Road Map Forward: AKSESS Version 4 and beyond Wednesday, September 26th 2012 Presented by: John P. Foley Jr Multi-Channel Marketing “Know it all!”
  • 4. Presentation Overview  It’s Time for a Multi-Channel Approach  AKSESS4: An Overview  Real-Time Reporting and Analysis
  • 5. It’s Time for a Multi-Channel Approach!
  • 6. It’s a Multi-Device & Channel World
  • 7. The Right Channel, The Right Time Reach Your Target Audience Through the Right Channel
  • 8. More Than Just Print! We Can: Build, manage, execute & measure multi-channel marketing solutions – for you!
  • 9. Do your marketing efforts look like this today? March Seminar Print Direct Mail Invitation PURL / Response Page
  • 10. If so, we can turn them into this! March Seminar Measuring Response Rates Email SMS / Text Print Direct Mail Invitation Email Invitation Text Invitation PURL Reply Text PURL Call Center Email vs. Text vs. Print / Response Page / Response Page - Week Follow-Up - Measuring Subject Lines 22% You’re Invited! Reminder Direct Reminder Email Reminder Text Mailer 6% Win a FREE gift! 47% Check out our March Seminar PURL PURL Reply Text Call Center / Response Page / Response Page 25% Are you interested in attending?
  • 11. The AKSESS Marketing Platform Can… • Increase your Response Rates • Generate Leads for Your Business • Help you Close More Sales! • Let’s show you how we do this…
  • 13. Enterprise Marketing Management • With an Enterprise Marketing Management approach, you have a solutions provider from end-to-end. 1. Planning 2. Design & 3. Targeted 4. Measurement & Budgeting Production Customers of Results
  • 15. AKSESS4 : What It Provides  One-to-one marketing  Lead acquisition tools  Campaign and Response Management  Online ordering  E-Mail marketing  Measurement across the whole campaign
  • 16. Marketing Overview • Campaign Management  Personalized URLs  1 to 1 Marketing  Measurement  Marketing Automation
  • 18. Landing Pages: Easy Editing and Personalization
  • 19. Multi-Channel Campaigns - Build - Manage - Execute - Measure
  • 20. Pick Your Audience: Choose your target audience. Pick A Channel: Choose which channel would be the most effective way to contact your audience. Repeat: Repeat the cycle for more effect. Pick A Media: Choose which media to contact your audience. Response Channel: Give your audience a way to respond. Measure: Marketing Reports & Dashboards automatically generated. Lead Database: All responses collect in one database. Real Time, Centralized, Online, Qualified. Sales Lead Response Reports Distribution Fulfillment: Kitting, Email, Electronic, VDP, Copyright © 2009 interlinkONE . All Rights Reserved. POD, Mail, ect.
  • 21. SALES and LEAD ROUTING WORKFLOW: The Director of Marketing’s Viewpoint Source Data New Query Accudata Other Leads Channel Activitie s or Mailer Email Print Ad Call Center s Response Database Sales Rep LEAD TO REP Fulfillment Order: Static – VDP – Electronic - Campaign Admin Kit •Measure Response Rates Orders Available •Measure Lead Value •View Sales Lead Activity •Track Order Activity PROSPECT Process •Extract Targeted Leads Orders Copyright © 2009 interlinkONE . All Rights Reserved.
  • 24. Online Ordering Portals  Online Order Fulfillment  Literature Fulfillment  Premium Fulfillment  E-Commerce  E-Fulfillment  Digital Asset Ordering
  • 25. B2B and B2C Storefronts
  • 26. Ordering : On the Fly Customizations / VDP
  • 28. Warehouse Management  Warehouse Management  Pick Ticket Processing  Inventory Control  Receiving  Shipping  Order Tracking
  • 31. Web-to-Print and Personalization • Web to Print • Variable Data Print • Variable Print Store Fronts • E-Commerce • Personalization
  • 33. CRM/Sales • Lead Management • List Management • Task Management • Opportunity Management • Contact Notes
  • 34. Act On Your Leads in Real-Time
  • 36. Online Project Manager • Project Management • Team Collaboration • Team Management • Task Escalation • Document Management
  • 39. How Our Real-Time Reports Help You • Get instant visibility into what’s happening… from wherever you are, whenever you want to! • Glean valuable insights on how to improve your sales and marketing efforts. • Let’s look at some reporting samples.
  • 40. Marketing Fulfillment Sales Direct Mailer 25% 55 Inquiries Email Blast 45% Collateral Sent 10% 32 Demos Website Hits 20% Fulfillment packages sent to 10 Track the success of each Proposals respondents effort of the campaign 90 Coffee Cards Ordered 7 •Who is responding? 75 Shipped Sales! What are they responding 90 White papers View how each lead is to? progressing in the sales funnel. Projects Orders Print Measure the success of your campaign within projects Mailer 1: 22% •15 hours spent on 30 Case Studies Mailer 3: 38% campaign 10 Company Booklets Mailer 2: 40% •Completed two days after 5 Coffee Mugs targeted date By printing out more than one ROI nearing 100% Track what Sales Reps are type of mailer, you can track ordering. How many orders which mailer had greater were placed? success.
  • 41. What did people respond to?
  • 43. Landing Page Responses Who visited the page? Who responded? Who did not?
  • 44. Who is Responding to Your Campaigns?
  • 49. Easily Check on Order Status/Performance
  • 50. It’s Time: Integrate Your Marketing Efforts Today!
  • 51. Final Thoughts • One Integrated System • Real Time Visibility • “A Step Ahead” Technology • Ready for Mobile and Beyond
  • 52. Q&A Customers Deserve For more information or to schedule a one- on-one meeting call your Great Lakes account executive at 216-634-5120 or email rfirst@gll.com