Not sure about ISO9001, test drive the 'best of' ISO9001Quality Management Systems today. For more information visit www.logiqa.com.au.

1. Best of Business
Systems from
Not sure if your business is ready for ISO9001?
Why not take it for a test drive.

2. Introduction
Most people have heard of business
systems or quality systems but are
these systems it worth the effort?
Is the ISO9001 Quality Management
Systems framework right for your
business?
Each business needs to consider their
own unique circumstances.
While you make your decision, why
not try one or two of these tips. Put
into practice some of the ‘best of’ the
ISO9001 Quality Management
Systems standard like the successful
business in our case study.
Best of Business Systems, LogiQA, Page 2

3. Case Study: A well-oiled machine
During our business start up phase we
were fortunate to be mentored by a very
accomplished managing director, a multi-
award winning businessperson.
They had started their sourcing business
just a few years earlier but had quickly
become successful and had grown the
business to the point where they needed
to employ a large number of staff.
At our initial meeting when they asked
what our business did, we explained that
we assisted businesses seeking quality
systems certification. They said “Oh you
mean like this” and started to show their
version controlled documents, their KPI
board and the list went on and on.
Best of Business Systems, LogiQA, Page 3

4. Case Study: A well-oiled machine (contd.)
They had already adopted many of the
requirements of the ISO9001 Quality
Management Systems standard. As a
result of this they were able to maintain
consistency of service to clients even
though they were continually adding
more members to their team and even
outsourcing some business functions all
together.
Their team was cohesive because they
were very aware of the business goals
and KPIs. High importance was also
placed on communication with regular
meetings held with their team in
Australia and overseas.
Best of Business Systems, LogiQA, Page 4

5. Case Study: A well-oiled machine (contd.)
As evidenced by their numerous awards and continued success,
they had adopted some of the ‘best of’ business systems and
continue to reap the rewards of running such a well-oiled
machine.
Imagine…
what they could do if they adopted the whole standard.
Best of Business Systems, LogiQA, Page 5

6. 1. Procedures and forms
Best of Business Systems, LogiQA, Page 6

7. Procedures and forms
All businesses can benefit from procedures,
forms and other business documents. Effective,
well written and accessible procedures and
documents are essential and will ensure:
•consistency of message
•easier training
•better business continuity
•reduced impact from staff absences
•more time for key staff to focus on their own tasks
•reduced error rates
Without effective documentation your training
burden will increase markedly and keeping a
mobile or global workforce consistent and on
message or managing outsourcing effectively
can become very difficult.
Best of Business Systems, LogiQA, Page 7

8. 2. Training
Best of Business Systems, LogiQA, Page 8

9. Training
The manner in which training occurs
has a large impact on its success.
Effective training is supported by:
•effective procedures and documentation as a
reference point
•a training plan (who needs training in what,
for how long and to what level).
•training modules (a document outlining the
training and assessment required to become
competent in a task)
•feedback from the trainees
These help to ensure a more consistent
and thorough training experience.
Best of Business Systems, LogiQA, Page 9

10. 3. Induction
Best of Business Systems, LogiQA, Page 10

11. Induction
How much time does your business
spend with a new employee?
Most businesses focus on their
regulatory requirements eg. WHS
inductions and code of conduct
induction.
Make your induction count.
Is leaving a new employee in a room by
themselves for a whole day to read your
manuals the first impression you want
your business to make?
Best of Business Systems, LogiQA, Page 11

12. Induction (contd.)
No matter what position they have been
hired to fill, seize the opportunity to
spend some time with your new
employees, educate them about:
•the business and its history
•product or service lines
•key team members and management structure
•market
•major clients
•business goals and their contribution to these
Give them the big picture. Make them
as excited about the business as you
are. Employees who are emotionally
invested in a business invest more of
themselves and are more productive.
Best of Business Systems, LogiQA, Page 12

13. 4. Goal setting and
monitoring
Best of Business Systems, LogiQA, Page 13

14. Goal setting and monitoring
Setting goals and targets is important.
However to achieve maximum benefit,
you should monitor the performance of
your business or work area against these
goals on a regular basis. Put the
information obtained to use to better
manage your workforce or other
resources.
•explain why collecting this information is
important.
•involve your team in determining appropriate
targets and recording progress against these
targets on a regular basis.
•make it public – use a board and share your
progress.
•review regularly.
Make sure that you celebrate reaching
milestones and targets with your team.
Best of Business Systems, LogiQA, Page 14

15. 5. Communication
Best of Business Systems, LogiQA, Page 15

16. Communication
This can make or break a business. At some
point everyone has experienced hearing
important work news by the “secret squirrel
network” (office gossip). Often by the time it
gets out the information is just plain wrong.
This secretive behaviour fosters a negative
and often destructive culture in a business.
Get on top of this type of time wasting
negativity and communicate regularly with
your team.
Make sure there is a regular forum where all
team members can hear about news and
changes within the business and participate
in discussion.
Best of Business Systems, LogiQA, Page 16

17. Communication
Involve remote or mobile team members
via a video/teleconference.
Work area meetings should also be
conducted regularly to discuss matters
pertinent to a particular area in more
detail. Consider a 10 minute stand up
meeting in a work area. This gets
everyone together to discuss the important
work area issues quickly.
In all cases team members that can’t
attend or participate should be given
access to meeting minutes or a recording
of the tele/video conference so that they
have an opportunity to keep up to date.
Best of Business Systems, LogiQA, Page 17

18. Conclusion
Trial some of these suggestions,
experience the benefits for yourself and
when you are ready to adopt the ISO9001
Quality Management Systems standard –
you will have a good head start. You’ll
already be well on the way to meeting the
ISO9001 requirements and realising a more
substantial and enduring benefit to your
business.
For more information about the Benefits of
ISO9001 Quality Management Systems
visit our website www.logiqa.com.au
Best of Business Systems, LogiQA, Page 18

19. Icon Credits
Car designed by Johan Victor Nilsson from The Noun Project
Team designed by Björn Andersson from The Noun Project
Bar Graph designed by Fernando Vasconcelos from The Noun Project
Trophy designed by Will Gausmann from The Noun Project
Ribbon designed by John Caserta from The Noun Project
Trophy from The Noun Project
Money designed by Lemon Liu from The Noun Project
Files designed by Pieter J.Smits from the Noun Project
Handshake designed by Scott Lewis from The Noun Project
Picture designed by david from The Noun Project
Chalkboard designed by Tom Duong from The Noun Project
Incognito designed by Geremy Good from The Noun Project
Meeting designed by Sergi Delgado from The Noun Project
Best of Business Systems, LogiQA, Page 19

20. LogiQA provide practical advice and products
to assist businesses to meet their quality
certification and accreditation requirements
with a focus on achievable business
improvement strategies.
We offer expertise in ISO9001 Quality
Management Systems and Scientific/Medical
accreditation requirements including:
ISO17025 Forensic Science Accreditation
ISO15189 Medical Laboratory Accreditation
ISO13485 Medical Device Compliance
ISO17025 Testing & Calibration Accreditation
Diagnostic Imaging Accreditation Scheme (AUST)
T (07) 3172 7744
E enquiries@logiqa.com.au We also provide programming expertise to
PO Box 117, Salisbury Q 4107 help support compliance with these
www.logiqa.com.au requirements.
Best of Business Systems, LogiQA, Page 20