This document outlines a SIPOC (Supplier-Input-Process-Output-Customer) diagram methodology for process improvement. The diagram shows suppliers and vendors as inputs, internal and external resources as the process, outputs like reduced cost and improved performance, and internal and external customers as being served. Key performance indicators and quality measures are analyzed alongside voice of the customer input to form a feedback loop for continuous improvement.

1. SUPPLIER - INPUT - PROCESS - OUTPUT - CUSTOMER (SIPOC) DIAGRAM
Voice of the Customer = VOC
STRATEGIC
PLAN & KPIs
P-Indicator + P-Indicator = Q-Measure
INTERNAL P- Indicator P- Indicator Q-Measure INTERNAL
VOC CUSTOMERS
INPUT PROCESS OUTPUT
EXTERNAL EXTERNAL
VOC Internal Resources CUSTOMERS
External Resources
Reduced Cost
SUPPLIERS Reduced Cycle Time
& VENDORS Improve Efficiency
FEEDBACK LOOP Improve Performance
P-Indicator and Q-Measure Analysis and VOC Input