Top tech support

2. Samsung Support
 If you run into a problem that samsung can’t assist you
with, or you just need to get your Samsung computer
tuned up and running like new, Yippee's Technology
Experts are just a call or a click away.
 Sometimes it can be frustrating waiting on the phone
for support or maybe you don’t feel like fumbling
around on the Samsung Support website looking for
answers.

3. Samsung tech support services:
 Computer networking
 Wireless networking
 Samsung driver issues and updates
 Samsung printer driver issues and updates
 Device connections
 Malware removal (e.g. computer
virus, spyware, adware)
 Fixing slow computers

4.  Optimizing Lenovo systems Software and app
installation
 Operating system issues (e.g. Windows 7, Windows
Vista, Windows XP)
 File recovery System
 restore System
 Start-up problems
 System memory problems

5. Scope of Service
 Tech support for Samsung at affordable rates
 Resolution of boot up issues and blue screen errors
 Optimization of Samsung PC for better performance
 Fixation of registry and data storage issues
 Scheduling security updates for online security

6. Applications
 monitoring and maintaining computer systems and
networks
 Talking staff/clients through a series of actions, either
face to face or over the telephone to help set up
systems or resolve issues
 Troubleshooting system and network problems and
diagnosing and solving hardware/software faults
 Replacing parts as required
 Providing support, including procedural
documentation and relevant reports

7.  Following diagrams and written instructions to
repair a fault or set up a system
 supporting the roll-out of new applications;
setting up new users' accounts and profiles and
dealing with password issues
 Responding within agreed time limits to call-
outs; working continuously on a task until
completion (or referral to third parties, if
appropriate)

8.  Prioritising and managing many open cases at one time
 Rapidly establishing a good working relationship with
customers and other professionals, e.g., software
developers
 Testing and evaluating new technology
 conducting electrical safety checks on computer
equipment.

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