Faith Call Center is an IT outsourcing company in Bangalore, India that provides call center, data, software, healthcare, and creative services through a trained workforce leveraging India's advantages of language, manpower, cost, and government support for the IT industry. It has global partnerships and delivery centers to ensure 24/7 multilingual support for Fortune 500 companies.

1. FAITH CALL CENTER
- Yes We Can

2. ADVANTAGE OF OUTSOURCING TO INDIA
Language - The largest English-speaking population after the United States of
America
Manpower - A vast workforce of educated, English speaking, tech-savvy
Cost - Effective manpower.
Tech support - India graduates about 100,00 engineers each year, they can be used
for troubleshooting/tech support.
Govt Policy - The Government of India has recognized the potential of IT-enabled
services & has taken positive steps by providing numerous
incentives.
IT & ITES is one of the Government of India's top five priorities.

3. OVERVIEW
Faith Call Center is an ITES company is headquartered in the Silicon Valley of
India, Bangalore, famous the world over for the technical know how & vast
population of qualified workforce.
The company is managed by a team with a combined exposure of 35 plus years
to all aspects of the functioning of ITES & IT units.
Faith Call Center is an ITES company which fully understands and
comprehensively addresses the outsourcing needs of businesses in areas like
Call Center, Data Services, Software services, Creative services, Pre Press
Services, & Health care Services.
Faith Call Center is one stop solution ensuring top-notch service to the
outsourcing offshore companies.

4. Global Presence
We have partnered globally to ensure 24/7 support even multilingual if required with
companies who also serve fortune 500 organizations.
Apart from Indian Offices our execution & delivery partner centres are also
located in North America, Europe, South America & Africa

5. Services Provided
 CALL CENTER SERVICES
 DATA SERVICES
 SOFTWARE SERVICES
 HEALTH CARE SERVICES
 PRE PRESS SERVICES
 CREATIVE SERVICES

6. Call Center Services Provided
 INBOUND CALL CENTER SERVICES
 OUTBOUND CALL CENTER SERVICES
 EMAIL SUPPORT SERVICES
 CHAT SUPPORT SERVICES
 DATA VALIDATION
 DISASTER RECOVERY SUPPORT
 MULTI LINGUAL SUPPORT
 TECHNICAL SUPPORT
 TELEMARKETING SERVICES
 VIRTUAL ASSISTANT SERVICES
 MARKET RESEARCH

7. Data Services Provided
 DATA ENTRY
 DOCUMENT CONVERSION
 IMAGE MANIPULATION
 DATABASE UPDATION
 DATA PROCESSING
 OCR
 ONLINE CATALOGS
 SCANNING SERVICES

8. Software Services Provided
 SOFTWARE DEVELOPMENT
 SOFTWARE TESTING
 REMOTE MAINTENANCE SERVICES
 PRODUCT DEVELOPMENT
 DESIGN SERVICES
 MOBILE APPLICATION DEVELOPMENT

9. Health Care Services Provided
 MEDICAL TRANSCRIPTION
 END TO END BILLING
 CLAIMS PROCESSING
 RECEIVABLES MANAGEMENT
 EMR
 TELERADIOLOGY

10. Creative Services Provided
 GRAPHIC DESIGN
 MULTIMEDIA SOLUTIONS
 3D DESIGN & ANIMATION
 MAYA GRAPHICS
 EVENT MANAGEMENT GRAPHICS

11. Pre Press Services Provided
 E BOOK SERVICES
 TYPESETTING
 XML CONVERSION
 PDF CONVERSION
 PAGINATION
 MATH TYPE
 DIGITAL PUBLISHING

12. PROCESS STRUCTURE
HUxMAN
RESOURCES
TECHNOLOGY OPERATIONS TRAINING
QUALITY

13. RECRUITMENT PROCESS
CV
SCREENING
Round 1 - Personal Introduction
Round 2 – Communication Skills
Recruitment
process
Round 3 – Operations
Round 4 – HR:
Values, Culture, Salary
JOB OFFER

14. TRAINING PROCESS
Orientation
Basic Communication
Grammar
Accent
Neutralization
Pre - Customer service
Industry Knowledge
CRM
Systems
Process Culture Training
Domain Knowledge
Process Process Knowledge
certification
Key performance
Indicators

15. QUALITY PROCESS FLOW
Business Rules - Set Conditions that determine when a
customer interaction becomes a contact
Contacts - Monitor, record & playback (multimedia
content -Call Center)of customer interactions
Evaluation - Develop and generate evaluation forms for professional
development
Feedback – To improve performance & consistency
15

16. INFRASTRUCTURE & TECHNOLOGY
 Spam filter for Internet access & mail server
 Biometric control
 Firewall enabled
 Completely backed up with UPS & Generators
 Multiple ISP as backup options
 Web filtering application
 Restricted Internet Access based on Domain Authentication
 Logging of Internet Access at all user level
 No Mail & Internet access at Agent’s desktops
 External storage media and printing facility disabled at agent stations
 Profile based Desktop access which allows access to only required
minimum applications. No data storage access at local machines.
 Centralized server based storage.
 File system access policy based on user authentication
 Business continuity Process in place with multiple locations

17. WHY FAITH CALL CENTER ?
 Our Customer Centric approach to all enquiries
 Domain Specialists providing support through multiple languages
 One Stop Shop for all your diversified off shoring requirements.
 Value For Investment
 Excellent communication skills creating opportunity for easier
mutual interaction
 Proven systems & Management to ensure Round the clock
support
 Well defined Robust Processes

18. We Appreciate your Time & Patience!
THANK YOU
Please contact us at:
sales@faithcallcenter.com
www.faithcallcenter.com