The document discusses key ingredients for developing a unified communications (UC) strategy, including considering people, processes, technology, and communication-enabled business processes. It provides examples of how UC solutions can address problems in sales and regulatory affairs. The document also outlines a sample two-year UC roadmap and lessons learned, including that a multi-vendor interoperable approach is more common than a single vendor, and communication-enabled business processes are often the most compelling use cases.

1. Developing a UC Strategy Patrick Borka, [email_address] (443) 625-5238

3. Key Ingredients to a UC Strategy

13. Example Output of a UC Strategy UC Roadmap Example: Year 1 RFP and/or Pilot Presence-enabled Contacts & IM PCs  PDAs  Evaluate Approaches Determine Solution Legend: UC Planning Decision Rollout Prereq Projects Confirm use cases and target users Develop retention policies Create UC Strategy Team Create UC User Group Determine Charter Replace F/R with MPLS Gain Exec approval Converge IT Help Desks Evaluate video usage and needs Get quick wins: Fix easy issues Global Audio and Web Conferencing Evaluate Training via web conferencing Train On web? Develop Architecture Evaluate Skype Risks vs Reward Replace Skype Evaluate linking UC with key surgeons /partners 2010 Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec

14. UC Roadmap Example: Year 2 Automate Attendants Legend: UC Planning Decision Rollout Prereq Projects Solidify Training’s Voice Needs Integrate Voice? Research JDE Extensibility Replace F/R with MPLS Pilot Presence-enhanced VoIP Pilot Message Flow from ERP UC User Group UC User Group Deploy Second UC Hub Presence-enhanced VoIP for Emerging Markets and Road Warriors Proceed with Comms- Enabled Workflow? Alert Sales Consultants about product returns from ERP Valuable Going Forward? Evaluate ‘in-sourcing’ of Video Evaluate Integrating UC into PLM portal Integrate Video? Prepare network for video Evaluate Social Networking and other Web 2.0 options Is company / Technology Ready? Pilot “Find the Expert” Search Engine Click to Communicate from PLM portal UC Planning team Evaluate Market Options, Validate Evaluate linking UC with key surgeons /partners 2010 Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Validate value of having consultants’ phone #s on Synthes systems Give Sales Consultants a Synthes Phone # on hub UC system

16. Developing a UC Strategy