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Giorgio Prister SMART Delivery
1. Smart Delivery How channel changes are increasing self-service opportunities and providing better access to services for less Birmingham October 21, 2010
5. In 2006 Barcelona has been the 3rd city that has got the domain barcelona.mobi City Map How to City Agenda Museums and exhibitions Music and drinks barcelona.mobi Restaurants Other spaces Tourist Information Telephones of Interest www.bcn.cat/mobil Barcelona – barcelona.mobi - Smart Delivery
14. //Venice > Connected The city platform … businesses Universities city maintenance pharmacies public schools casino multi utility Municipality of Venice museums parkings transport
15. Facts and figures 848,736 visits 7‘35'' Avg. Time on Site 7.9 Million Page Views 51 thousand online transactions 188 thousand tickets sold 127 languages € 4,32 Million online transactions value 186 countries
16. An Example – pricing based on the Sustainability Index Sustainability Index Service Price 3 € 15 5 € 20 0 € 9
The last example that is going to be mentioned is Bicing based on Open Data. It is a way to share information, is a methodology with which all citizens can obtain information offered by the Municipality of Barcelona. Bicing service offered to citizens is a location based service based on Open Data and it allow citizens to: find the closes bicing stations consult availability and location check the station visualization in a map have an interactive browsing through all the city have access to preferred station If you want to have this application in your mobile phone, you must send a SMS to 7010 indicating the service you want to obtain: bicing station or code station.
Let me briefly start from the beginning. This city is actually 2 or maybe three different cities in one. There is a restructured industrial area like the one of the Scientific and Technological Park that live together with the Chemical Industry, or the shipbuilding industry. Beside the Venice everybody knows there is an industrial area you can easily see just in front of the north façade of this hotel. And there is a growing city – Mestre – just that develops just a couple of miles from here, at the other end of the bridge connecting Venice to the mainland or – like we venetian think, connecting Europe to Venice.
Nel Sistema Città la rete trova la sua massima valorizzazione. Le aziende cittadine e gli operatori economici possono attivare sinergie e collaborazioni finalizzate al miglioramento dell’offerta complessiva di servizi a reale valore aggiunto. Ciascuna azienda – in rete – mantiene la totale autonomia nella gestione dei propri servizi e realizza un “gioco di squadra”. La nuova tessera iMob (sistema di bigliettazione elettronica di ACTV) , ad esempio, nella rete della città costituisce un elemento di aggregazione di servizi sia per i turisti che per i cittadini residenti. Con la stessa tessera sarà possibile accedere ai musei cittadini, ai parcheggi ASM, ai servizi di altri service providers oltre, naturalmente, alla rete di trasporto locale.
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