2. Identifying Operational Gaps
By conducting an gap analysis, we
can compare expectations with
current levels to identify if an
operational gap exists within an
organization.
Gap analysis tool can be used to
assess operational excellence in
areas that include:
Human Resources
Information Technology
Business direction & processes
Gap analysis will provide insight
into areas that can be improved and
therefore allow us to create and
implement a strategy to avoid
operational gaps in the future.
3. Identifying Operational Gaps
Create and implement an plan that
will align organizational goals and
business objectives with an
employee’s professional goals for
optimum results.
Provide managers with training to
promote cohesive work environments
that motivate employees to achieve
organizational goals.
Considering employees strengths,
weaknesses, goals and developmental
needs and setting goals through
performance appraisals will be
beneficial is closing operational gaps.
4. Employee Development Plan
Conduct an employee performance
appraisal twice per year to measure
employee development.
Create an employee self-assessment
questionnaire.
Information from employee self-
assessments can help guide discussion for
future goals and any performance issues.
Using performance appraisals enables an
organization to see what areas an
employee needs for development and
create a development action plan.
Performance appraisals are a great way to
determine if an employee is on or off
track.
5. Development Actions
Create development opportunities to enhance
employees skills and abilities. Provide opportunities
through a series of :
Training
Cross-Training
Projects
360 degree feedback
Take steps to monitor employee progress. Observe how
the employee performs and take a positive approach to
correcting actions that should be done differently in
addition to providing praise on what is done correctly.
Create an open door policy allowing employees to
speak to managers when they are in doubt about tasks
and need a boost of confidence. Encouraging
employees with an open door policy to let them know
you are there to help will benefit the organization in the
long run.
6. Employee Performance Evaluations
Employee appraisals are a great way to
identify performance gaps and establish
goals for the upcoming year.
Appraisals allow managers to recognize an
employees key strengths and
accomplishments.
Managers can communicate any challenges
or development opportunities for the
employee.
An overall performance summary can
determine if the employee is on track with
his or her performance or requires additional
training and development for the position.
A course of action can be created from the
findings in an performance appraisal.
8. Feedback on Employee
Evaluations
Be specific by providing accurate
examples that illustrate ways in which the
employee was or was not effective in
certain instances.
Describe substantively the action/behavior
for which feedback is being provided.
Clarify and define an alternative way of
acting/behaving that would result in
improved performance.
Pinpoint areas in which you feel
improvement would benefit the employee
and the organization.
9. Employee Evaluations &
Organizational Goals
Employee evaluations allow management
to outline expectations and set goals for
employees.
Evaluations help bridge operational gaps
between current performance and
performance necessary to meet
organizational goals.
Evaluations provide a clear understanding
and help avoid conflicts. Feedback
provides employees with great insight
aimed at employees long-term success.
Emphasis is placed on providing
employees with actionable feedback not
ineffective feedback.
10. Employee Evaluations &
Organizational Goals
Employee evaluations impact organizational
goals by enabling managers to conduct cost
benefit analysis.
Evaluations help bridge gaps within the
organizations process and procedures.
Allows management to match their organization
type with processes best suited to achieve goals.
Use an all hands on deck, employee
engagement approach for all levels of the
organization through employee evaluations to
meet and exceed organizational goals is best.
Use employee evaluations to create employee
engagement on all levels of the organization.
11. Employee Development &
Diversity
Equal Opportunity Employment and
diversity impacts employee development
as organizations provide training courses
to enhance employee awareness of
diversity and the benefits diversity in the
work place.
Provide all employees with projects that
give them high risk and rewards.
Encourage employees to participate in
mentoring programs.
Train employees to understand that
diversity is part of the organizational
culture.
12. References
Anderson, A. (2012). How to Manage diversity in a workplace. Retrieved on March 24, 2012 from
http://smallbusiness.chron.com/manage-diversity-workplace-3038.html
Cascio, W. (2010). Managing human resources: Productivity, Quality of Work Life, Profits (8th ed.). New York: McGraw-Hill.
D. Schachter (September, 2004). How to set performance goals: employee reviews are more than annual critique. Retrieved on
March 24, 2012 from http://findarticles.com/p/articles/mi_m0FWE/is_9_8/ai_n7072116/
Office of Affirmative Action, Equal Opportunity, and Diversity (2012). Diversity. Retrieved on March 24, 2012 from
http://www.aaeo.ucsf.edu/
Mask, D. (2006). The 4-Step Employee Development Plan. Retrieved on March 24, 2012 from
http://www.alliancetac.com/?PAGE_ID=151
Hinweis der Redaktion
The goal of gap analysis is to evaluate and determine a way to improve an organizations performance. Gap analysis enables an organization to determine where they are and where they would like to be while providing a foundation for measurement in various areas of the organization. Gap analysis measures investment time, money and human resources required to achieve a particular outcome.
Once the operational gaps have discovered an organization must move to make changes to enhance performance. The first step is to focus on human resources. Creating and implement plans that align organizational goals and business objectives with employees professional goals will achieve optimum results. Empowering mangers through training to promote a cohesive work environment will be beneficial in closing operational gaps.
Organizations need an employee development plan to set employees on the right path to meeting not just organizational goals but also the employees professional goals. By conducting employee appraisals, employees can set goals for the employee during a mid-year appraisal and then use the year-end employee performance appraisal to gauge whether these goals were achieved. In addition, allowing employees to conduct a self-assessment during the appraisal time will provide managers with an insight as to what the employee perceives as his or her top strengths, accomplishments, actionable areas for development and development actions along with a summary of overall performance to determine whether the employee is on or off track.
Organizations must realize that happy employees are more productive employees. Productive employees in turn make the organization successful. Taking the proper steps to create a performance system and a positive approach to influence employees can increase happiness and the company’s bottom line. This combination is the key to achieving and sustaining success. Creating development opportunities and a development action plan will help an organization better understand the needs of employees and how to make employees happy and the organization successful which creates a win-win situation.
Employee performance appraisals are a great tool to evaluate an employees performance and determine if a performance gaps exist. Managers can highlight the key accomplishments and contributions along with outlining an employees strengths and areas for development for the upcoming year. In addition, organizational goals can be set so that the employee understands what he or she needs to accomplish for the upcoming year, making meeting goals and measurement very easy.
Managers should conduct employee appraisals twice a year to set goals and review employee’s progress. Employees should be encouraged to complete a self assessment or evaluation and compare and contrast what is written in the manager’s performance evaluation. Employee appraisals are a great way to not only establish goals, but to track development needs and create action plans.
Feedback on employee evaluations should always be specific and suggestion solutions. Managers should never provide feedback that is harsh. Constructive feedback is best and managers should not allow one single incident , good or bad to dominate the feedback and assessment. The focus here is on evaluating the employee’s job performance not judging the employee personally.
Employee evaluations provide employees with the answer to the way goals will be achieved. While providing employees with a set of goals and expectations and a measurement of achievement all aimed for the employees long-term success within the organization.
Employee evaluations are beneficial in identifying processes and procedures that have operational gaps and using evaluations to bridge these gaps. Information received from an employees self-assessment can provide insight to operational gaps. Management must match the organization type with the process best suited to achieve organizational goals and create employee engagement at all levels.
Employee development is not limited to creating goals, exceeding organizational expectations or simply getting the job done. Development also expands into areas of relationship development and leadership. Employee development must incorporate diversity training to include the benefits of working in a diverse atmosphere with an understanding that diversity is part of the organizational culture.