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Fueling the funnel:
                                       Using social media
                                       to augment
                                       inquiries,
                                       enrollment, &
                                       retention
                       @madelinesen
                       edSocialMedia
Friday, April 19, 13
ME!




Friday, April 19, 13
ME!




Friday, April 19, 13
ME!


                            Who am I?
                       Hi! I’m @madelinesen, a
                       Mizzou J-school grad. Hails
                       from MO & CO. Calls
                       Portsmouth, NH home. Tweets
                       about #media, #eco,
                       #recipes @edSocialMedia




Friday, April 19, 13
ME!


                            Who am I?
                       Hi! I’m @madelinesen, a
                       Mizzou J-school grad. Hails
                       from MO & CO. Calls
                       Portsmouth, NH home. Tweets
                       about #media, #eco,
                       #recipes @edSocialMedia




Friday, April 19, 13
ESM




Friday, April 19, 13
ESM




Friday, April 19, 13
ESM


                                         Who are we?
                       edSocialMedia is a one-stop shop for
                       anyone interested in exploring the role
                       of social media. With our blog,
                       webinars, workshops and summits, we
                       show, tell and teach social media. In
                       just three short years, edSocialMedia
                       has trained more than 1,800 people
                       with our hands-on social media
                       bootcamp approach at workshops and
                       seminars from northern New England
                       to southern California.
Friday, April 19, 13
ESM


                                         Who are we?
                       edSocialMedia is a one-stop shop for
                       anyone interested in exploring the role
                       of social media. With our blog,
                       webinars, workshops and summits, we
                       show, tell and teach social media. In
                       just three short years, edSocialMedia
                       has trained more than 1,800 people
                       with our hands-on social media
                       bootcamp approach at workshops and
                       seminars from northern New England
                       to southern California.
Friday, April 19, 13
The
                                                                     Summit

                                                                                                                                         1

                                                                                                                                       2



Friday, April 19, 13
Pinnacle:  the  big  event  for  us.  Where  we  were  able  to  bring  down  some  of  the  highest-­‐level  presenters  and  deliver  content  at  the  
independent  and  higher  educa;on  level.  
For  me,  there  were  two  key  trends  that  emerged  from  the  event:  1)  The  importance  of  the  Visual  Content  &  2)  The  importance  
of  data,  datapoints  and  strategic  social  media  marke;ng,  nurtured  for  a  specific  audience  and  need.  
The
                                                                     Summit

                                                                                                                                         1

                                                                                                                                       2



Friday, April 19, 13
Pinnacle:  the  big  event  for  us.  Where  we  were  able  to  bring  down  some  of  the  highest-­‐level  presenters  and  deliver  content  at  the  
independent  and  higher  educa;on  level.  
For  me,  there  were  two  key  trends  that  emerged  from  the  event:  1)  The  importance  of  the  Visual  Content  &  2)  The  importance  
of  data,  datapoints  and  strategic  social  media  marke;ng,  nurtured  for  a  specific  audience  and  need.  
The
                                                                     Summit

                                                                                                                                         1

                                                                                                                                       2



Friday, April 19, 13
Pinnacle:  the  big  event  for  us.  Where  we  were  able  to  bring  down  some  of  the  highest-­‐level  presenters  and  deliver  content  at  the  
independent  and  higher  educa;on  level.  
For  me,  there  were  two  key  trends  that  emerged  from  the  event:  1)  The  importance  of  the  Visual  Content  &  2)  The  importance  
of  data,  datapoints  and  strategic  social  media  marke;ng,  nurtured  for  a  specific  audience  and  need.  
Visual
                                                              Web
             1




Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Visual
                                                              Web
             1




Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Visual
                                                              Web




                                                                                                                            1
Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Visual
                                                              Web




                                                                                                                            1
Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Visual
                                                              Web




                                                                                                                            1
Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Visual
                                                              Web




                                                                                                                            1
Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Visual
                                                              Web




                                                                                                                            1
Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Visual
                                                              Web




                                                                                                                            1
Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Visual
                                                              Web




                                                                                                                            1
Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Visual
                                                              Web




                                                                                                                            1
Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Visual
                                                              Web




                                                                                                                            1
Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Visual
                                                              Web




                                                                                                                            1
Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Visual
                                                              Web




                                                                                                                            1
Friday, April 19, 13
Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox.
Brand ambassadorship: empower the community to tell stories for you.
Storytelling: Humanize and share experiences.
Curation: Tapping the resources at hand.

>>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show
rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get
there, rather than just landing on the end goal.
Targeted
                                                                                  Content
          2
                                 Multiple times a day               Once a day        Once a week   Once a month   Every once in a while




         Facebook                  11%                  10%                   14%           8%            21%


           YouTube           7%            5%             9%             8%                  21%


             Twitter        4%       4%      4%      3%            10%


         Instagram          4%      3%    3% 2%         6%


             Tumblr     2% 2% 3% 2%             6%


           Pinterest    2% 2% 3% 2%             5%


                       0%                                    18%                      35%                53%                   70%


Friday, April 19, 13

Specifically targeted data to help drive your decisions — both in the Admissions office as a whole, but
also in your social media marketing efforts.
Targeted
                                                                                  Content
          2
                                 Multiple times a day               Once a day        Once a week   Once a month   Every once in a while




         Facebook                  11%                  10%                   14%           8%            21%


           YouTube           7%            5%             9%             8%                  21%


             Twitter        4%       4%      4%      3%            10%


         Instagram          4%      3%    3% 2%         6%


             Tumblr     2% 2% 3% 2%             6%


           Pinterest    2% 2% 3% 2%             5%


                       0%                                    18%                      35%                53%                   70%


Friday, April 19, 13

Specifically targeted data to help drive your decisions — both in the Admissions office as a whole, but
also in your social media marketing efforts.
STOP




                                  What IS
                                   social
                                  media?

                       HOLD ON!




Friday, April 19, 13
STOP




                                  What IS
                                   social
                                  media?

                       HOLD ON!




Friday, April 19, 13
Outbound
                                              Marketing




Friday, April 19, 13

Before  we  keep  going  on  how  to  accomplish  such  strong  visual  iden;ty  and  
representa;on,  we  have  to  come  back  to  the  tools  at  hand,  and  we  have  to  figure  out  
how  we  got  here.  
Outbound
                                              Marketing




             “Outbound marketing is the traditional form
             of marketing where a company initiates the
            conversation and sends its message out to an
                            audience. ”
Friday, April 19, 13

Before  we  keep  going  on  how  to  accomplish  such  strong  visual  iden;ty  and  
representa;on,  we  have  to  come  back  to  the  tools  at  hand,  and  we  have  to  figure  out  
how  we  got  here.  
Inbound
                                                     Marketing




                                                                                                      wikipedia
Friday, April 19, 13

For  me  it  boils  down  to  this...  Schools  have  to  re-­‐think  about  the  way  they  craJ  content.  They  are  
now  the  media  organiza;on.  They  are  the  journalists  and  the  reporters.  Maybe  you  heard  Sven  talk  
about  it  yesterday  in  his  session?  
Inbound
                                                     Marketing



              “Inbound marketing is advertising a company
          through blogs, podcasts, video, eBooks, enewsletters,
             whitepapers, SEO, social media marketing, and
           other forms of content marketing. David Meerman
            Scott recommends that marketers "earn their way
            in" (via publishing helpful information on a blog
           etc.) in contrast to outbound marketing where they
                      "buy, beg, or bug their way in"”
                                                         wikipedia
Friday, April 19, 13

For  me  it  boils  down  to  this...  Schools  have  to  re-­‐think  about  the  way  they  craJ  content.  They  are  
now  the  media  organiza;on.  They  are  the  journalists  and  the  reporters.  Maybe  you  heard  Sven  talk  
about  it  yesterday  in  his  session?  
Social




Friday, April 19, 13

What’s  the  dirty  liPle  secret  to  social  media?  When  is  it  ;me  well  spent?  
Social




              These tools allow for a real conversation between
             publisher & fans/friends. We "earn our way in" (via
             publishing helpful information on a blog etc.)...” and
             fans/friends drive the stories that should be shared...

Friday, April 19, 13

What’s  the  dirty  liPle  secret  to  social  media?  When  is  it  ;me  well  spent?  
Friday, April 19, 13
You  do  this  by  crea;ng  &  sharing  compelling  content  that  speaks  to  these  fundamental  needs.  Your  school  enjoys  a  fan  base  that,  for  
lack  of  a  bePer  word,  “consume”  your  narra;ve  stream  or  long  story.    The  object  is  to  begin  bringing  applying  families  into  this  stream.    
This  requires  that  you  give  fans  and  families  substance-­‐  not  necessarily  formality,  but  substance-­‐  events,  stories,  narra;ves,  happenings  
and  achievement  on  campus.    Show  the  ways  students  are  growing  and  learning-­‐  real  and  substan;ve.    Engage  your  fans  by  sharing  the  
school  experience.
Friday, April 19, 13
You  do  this  by  crea;ng  &  sharing  compelling  content  that  speaks  to  these  fundamental  needs.  Your  school  enjoys  a  fan  base  that,  for  
lack  of  a  bePer  word,  “consume”  your  narra;ve  stream  or  long  story.    The  object  is  to  begin  bringing  applying  families  into  this  stream.    
This  requires  that  you  give  fans  and  families  substance-­‐  not  necessarily  formality,  but  substance-­‐  events,  stories,  narra;ves,  happenings  
and  achievement  on  campus.    Show  the  ways  students  are  growing  and  learning-­‐  real  and  substan;ve.    Engage  your  fans  by  sharing  the  
school  experience.
Content




Friday, April 19, 13
Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is  
craJed  just  for  them.  
Content


                                      Create content that people
                                         actually want to see.




Friday, April 19, 13
Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is  
craJed  just  for  them.  
Content


                                      Create content that people
                                         actually want to see.




Friday, April 19, 13
Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is  
craJed  just  for  them.  
Content


                                      Create content that people
                                         actually want to see.




Friday, April 19, 13
Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is  
craJed  just  for  them.  
Content


                                      Create content that people
                                         actually want to see.




Friday, April 19, 13
Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is  
craJed  just  for  them.  
Content


                                      Create content that people
                                         actually want to see.




Friday, April 19, 13
Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is  
craJed  just  for  them.  
Content


                                      Create content that people
                                         actually want to see.

                       Engaging
                       Facebook
                       posts.




Friday, April 19, 13
Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is  
craJed  just  for  them.  
Content


                                      Create content that people
                                         actually want to see.

                       Engaging             Slices of
                       Facebook             life in the
                       posts.               classroom.




Friday, April 19, 13
Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is  
craJed  just  for  them.  
Content


                                      Create content that people
                                         actually want to see.

                       Engaging             Slices of                    A peak
                       Facebook             life in the                  behind the
                       posts.               classroom.                   curtain.




Friday, April 19, 13
Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is  
craJed  just  for  them.  
Content


                                      Create content that people
                                         actually want to see.

                       Engaging             Slices of                    A peak     Stories
                       Facebook             life in the                  behind the behind the
                       posts.               classroom.                   curtain.   school.




Friday, April 19, 13
Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is  
craJed  just  for  them.  
Your
                                       School




Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Your
                                        School




                                   The Sweet Spot




Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Your
                                        School




                                   The Sweet Spot


                Insta gram
Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Your
                                         School



                       Pinte rest

                                    The Sweet Spot


                Insta gram
Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Your
                                         School

                                                  Bloggin
                             rest                        g
                       Pinte

                                    The Sweet Spot


                Insta gram
Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Your
                                         School

                                                  Bloggin
                             rest                        g
                       Pinte

                                    The Sweet Spot


                Insta gram                   chat
                                        Snap
Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Your
                                         School         Googl
                                                             e+
                                                  Bloggin
                             rest                        g
                       Pinte

                                    The Sweet Spot


                Insta gram                   chat
                                        Snap
Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Your
                                         School         Googl
                                                                e+
                                                  Bloggin
                             rest                        g
                       Pinte

                                    The Sweet Spot

                                                        Faceb
                      gram                                      ook
                Insta                   Snap chat
Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Your
                                         School         Googl
                                                                e+
                                                  Bloggin
                             rest                        g
                       Pinte

                                    The Sweet Spot
     Lin kedIn

                                                        Faceb
                      gram                                      ook
                Insta                   Snap chat
Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Your
                          Pheed          School         Googl
                                                                e+
                                                  Bloggin
                             rest                        g
                       Pinte

                                    The Sweet Spot
     Lin kedIn

                                                        Faceb
                      gram                                      ook
                Insta                   Snap chat
Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Your
                          Pheed          School         Googl
                                                                e+
                                                  Bloggin
                             rest                        g
                       Pinte

                                    The Sweet Spot
     Lin kedIn                                               Tu mblr
                                                        Faceb
                      gram                                      ook
                Insta                   Snap chat
Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Your
                          Pheed          School         Googl
                                                                e+
                                                  Bloggin
                             rest                        g
                       Pinte
                                                                Twitter
                                    The Sweet Spot
     Lin kedIn                                               Tu mblr
                                                        Faceb
                      gram                                      ook
                Insta                   Snap chat
Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Your
                          Pheed          School         Googl
                                                                e+
   Vine                                           Bloggin
                             rest                        g
                       Pinte
                                                                Twitter
                                    The Sweet Spot
     Lin kedIn                                               Tu mblr
                                                        Faceb
                      gram                                      ook
                Insta                   Snap chat
Friday, April 19, 13

Brandon  Croke’s  Snapchat  strategy
Friday, April 19, 13
hPp://www.flickr.com/photos/scoPliddle/103915169/lightbox/
hPp://www.flickr.com/photos/javiercorbo/8066566829/sizes/o/in/photostream/
Friday, April 19, 13
hPp://www.flickr.com/photos/scoPliddle/103915169/lightbox/
hPp://www.flickr.com/photos/javiercorbo/8066566829/sizes/o/in/photostream/
Friday, April 19, 13
hPp://www.flickr.com/photos/scoPliddle/103915169/lightbox/
hPp://www.flickr.com/photos/javiercorbo/8066566829/sizes/o/in/photostream/
Friday, April 19, 13
Instead  of  throwing  darts  at  a  board,  ge`ng  all  these  tools  in  place  and  expec;ng  huge  results  to  come,  we  invest  our  ;me,  team  and  
efforts  into  a  specific,  highly  target  space.  
hPp://www.flickr.com/photos/shezamm/5826102661/sizes/o/in/photostream/
hPp://www.flickr.com/photos/mikebehnken/5343485804/sizes/l/in/photostream/
Friday, April 19, 13
Instead  of  throwing  darts  at  a  board,  ge`ng  all  these  tools  in  place  and  expec;ng  huge  results  to  come,  we  invest  our  ;me,  team  and  
efforts  into  a  specific,  highly  target  space.  
hPp://www.flickr.com/photos/shezamm/5826102661/sizes/o/in/photostream/
hPp://www.flickr.com/photos/mikebehnken/5343485804/sizes/l/in/photostream/
Friday, April 19, 13
Instead  of  just  crea;ng  content,  we’re  crea;ng  content  with  a  purpose.  
CRAFTING:  Editorial  planning  and  strategic  planning:  Through  authen;c,  visual,  highly  targeted  content  for  specific  roles.
Demographic  report:  hPp://pewinternet.org/Reports/2013/Social-­‐media-­‐users/Social-­‐Networking-­‐Site-­‐Users/Demo-­‐portrait.aspx

p:  hPp://www.flickr.com/photos/jnicho02/2637002496/
Friday, April 19, 13
Instead  of  just  crea;ng  content,  we’re  crea;ng  content  with  a  purpose.  
CRAFTING:  Editorial  planning  and  strategic  planning:  Through  authen;c,  visual,  highly  targeted  content  for  specific  roles.
Demographic  report:  hPp://pewinternet.org/Reports/2013/Social-­‐media-­‐users/Social-­‐Networking-­‐Site-­‐Users/Demo-­‐portrait.aspx

p:  hPp://www.flickr.com/photos/jnicho02/2637002496/
The
                       Funnel




Friday, April 19, 13
The
                                Funnel



                       Your School’s Funnel
                          Inquiries & Leads 
                          Interviews / Visits
                       Applicants / Enrollment
                              Retention
                       Applicants / Enrollment

Friday, April 19, 13
Roles




Friday, April 19, 13
First  step  in  the  process:  ID  which  role  you’re  marke;ng  toward
40%  of  schools  aren't  marke;ng  their  schools  effec;vely  and  or  large  part  are  having  trouble  showcasing  their  USP  re:  compe;tors  
schools
Roles




                   Moms




Friday, April 19, 13
First  step  in  the  process:  ID  which  role  you’re  marke;ng  toward
40%  of  schools  aren't  marke;ng  their  schools  effec;vely  and  or  large  part  are  having  trouble  showcasing  their  USP  re:  compe;tors  
schools
Roles




                   Moms                               Dads




Friday, April 19, 13
First  step  in  the  process:  ID  which  role  you’re  marke;ng  toward
40%  of  schools  aren't  marke;ng  their  schools  effec;vely  and  or  large  part  are  having  trouble  showcasing  their  USP  re:  compe;tors  
schools
Roles




                   Moms                               Dads                      Prospective Student




Friday, April 19, 13
First  step  in  the  process:  ID  which  role  you’re  marke;ng  toward
40%  of  schools  aren't  marke;ng  their  schools  effec;vely  and  or  large  part  are  having  trouble  showcasing  their  USP  re:  compe;tors  
schools
Roles




                   Moms                               Dads                      Prospective Student                          Retention




Friday, April 19, 13
First  step  in  the  process:  ID  which  role  you’re  marke;ng  toward
40%  of  schools  aren't  marke;ng  their  schools  effec;vely  and  or  large  part  are  having  trouble  showcasing  their  USP  re:  compe;tors  
schools
Focus




Friday, April 19, 13
Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
Focus




               Facebook




Friday, April 19, 13
Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
Focus




               Facebook                                Twitter




Friday, April 19, 13
Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
Focus




               Facebook                                Twitter                    Wordpress




Friday, April 19, 13
Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
Focus




               Facebook                                Twitter                    Wordpress   Videos




Friday, April 19, 13
Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
Focus




               Facebook                                Twitter                    Wordpress   Videos




                                                      Pinterest
Friday, April 19, 13
Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
Focus




               Facebook                                Twitter                    Wordpress   Videos




                                                      Pinterest                   Instagram
Friday, April 19, 13
Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
The mix




Friday, April 19, 13
What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
The mix


                                   What am I good at?




Friday, April 19, 13
What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
The mix


                                   What am I good at?




Friday, April 19, 13
What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
The mix


                                   What am I good at?




Friday, April 19, 13
What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
The mix


                                   What am I good at?




Friday, April 19, 13
What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
The mix


                                   What am I good at?




Friday, April 19, 13
What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
The mix


                                   What am I good at?




Friday, April 19, 13
What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
The mix


                                   What am I good at?




Friday, April 19, 13
What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
The mix


                                   What am I good at?




Friday, April 19, 13
What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
The mix


                                   What am I good at?




Friday, April 19, 13
What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
The mix


                                   What am I good at?




Friday, April 19, 13
What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
The mix


       What does my community crave?




Friday, April 19, 13
The mix


       What does my community crave?




Friday, April 19, 13
The mix


       What does my community crave?




Friday, April 19, 13
The mix


       What does my community crave?




Friday, April 19, 13
The mix


       What does my community crave?




Friday, April 19, 13
Case
                           studies




              So how are schools doing this?




Friday, April 19, 13
The
                                     Funnel



                             Your School’s Funnel
                             Inquiries / Leads 
                       Visits / Open Houses / Interviews
                            Applicants / Enrollment
                                   Retention
                                    Alumni


Friday, April 19, 13
The
                                     Funnel



                             Your School’s Funnel
                             Inquiries / Leads 
                       Visits / Open Houses / Interviews
                            Applicants / Enrollment
                                   Retention
                                    Alumni




Friday, April 19, 13
Friday, April 19, 13
Inquiries
                       & Leads




Friday, April 19, 13
Inquiries
                       & Leads




Friday, April 19, 13
Friday, April 19, 13

Sewickley  &  Gould  Academy
Inquiries
                               & Leads




Friday, April 19, 13

Sewickley  &  Gould  Academy
Inquiries
                               & Leads




Friday, April 19, 13

Sewickley  &  Gould  Academy
Friday, April 19, 13

The  Derryfield  School
Inquiries
                         & Leads




Friday, April 19, 13

The  Derryfield  School
Inquiries
                         & Leads




Friday, April 19, 13

The  Derryfield  School
Friday, April 19, 13
Inquiries
                       & Leads




Friday, April 19, 13
The
                                                      Funnel



                                        Your School’s Funnel
                                          Inquiries & Leads 
                       Visits / Open Houses / Interviews
                                      Applicants / Enrollment
                                                   Retention
                                                    Alumni

Friday, April 19, 13

So  many  of  you  said  yesterday  that  “once  a  student  gets  on  campus,  you  believe  that  you  can  get  
them  into  the  pipeline...”  So  how  do  you  get  them  there?
So  many  avenues  to  take:  The  Hun  School  of  Princeton  &  Facebook  ads,  etc.  Google+
The
                                                                                                Funnel



                                                                                         Your School’s Funnel
                                                                                           Inquiries & Leads 
                                                                               Visits / Open Houses / Interviews
                                                                                       Applicants / Enrollment
                                                                                               Retention
                                                                                               Alumni




Friday, April 19, 13

So  many  of  you  said  yesterday  that  “once  a  student  gets  on  campus,  you  believe  that  you  can  get  
them  into  the  pipeline...”  So  how  do  you  get  them  there?
So  many  avenues  to  take:  The  Hun  School  of  Princeton  &  Facebook  ads,  etc.  Google+
Visits
                                                                                                                         -
                                                                                                                      Open
                                                                                                                      Houses
                                                                                                                         -
                                                                                                                    Interviews




Friday, April 19, 13
If  you  do  all  the  work  with  your  Marke;ng  &  Communica;ons  team  to  create  content  meaningful  for  the  
Admissions  pipeline,  why  not  direct  them  there?  
Visits
                                                                                                                                  -
                                                                                                                               Open
                                                                                                                               Houses
                                                                                                                                  -
                                                                                                                             Interviews




Friday, April 19, 13
Imagine  if  you  hit  a  “home  run”  as  an  enrollment  manager:  Would  your  picture-­‐perfect  scenario  generate  more  
than  45,000  video  views,  17  pages  of  alumni  comments,  and  oh,  30+  addi;onal  students  in  your  freshman  class?
Seek  &  Find  /  Senior-­‐led  sequences  /  ONLY  2,  1.5  hour  days  /  Facebook  posts  to  page  (all  in  video)  /  VIRAL  (54,000+)
The
                                     Funnel



                             Your School’s Funnel
                               Inquiries & Leads 
                       Visits / Open Houses / Interviews
                         Applicants / Enrollment
                                   Retention
                                    Alumni

Friday, April 19, 13
The
                                     Funnel



                             Your School’s Funnel
                               Inquiries & Leads 
                       Visits / Open Houses / Interviews
                         Applicants / Enrollment
                                   Retention
                                    Alumni




Friday, April 19, 13
Applicants
                                                                                                                 -
                                                                                                           Enrollment




Friday, April 19, 13

Walnut  Hill  School  for  the  Arts:  Amanda  &  Rebekka  made  the  first  "Welcome  to  Walnut  Hill!"  video  
for  accepted  students  in  2010.    It  was  then  turned  over  to  students  for  the  majority  of  produc;on  for  
the  next  two  years.    Amanda  oversees  students  producing  the  videos  now.
Applicants
                                                                                                                -
                                                                                                          Enrollment




Friday, April 19, 13

Ultra-­‐specialized  aPen;on  (for  the  blue-­‐chip  kids?).  Hans  Mundhal,  New  Hampton  School:  “For  
example  I  was  working  to  recruit  a  student  who  is  interested  in  media  &  science  (two  subjects  I'm  
involved  with  here)  and  I  sent  him  an  email  with  a  link  to  this  video.”
Applicants
                                                                                                   -
                                                                                               Enrollment




Friday, April 19, 13
Facebook group to welcome them into the family. Allow for student conversation & discussion.
Group rather than a page.
Enough engaging content.
Admission office own it?
Drew Millikin, Director of Recent Graduate Relations, Groton School
Applicants
                                                                                                   -
                                                                                               Enrollment




Friday, April 19, 13
Facebook group to welcome them into the family. Allow for student conversation & discussion.
Group rather than a page.
Enough engaging content.
Admission office own it?
Drew Millikin, Director of Recent Graduate Relations, Groton School
Applicants
                                                                                                   -
                                                                                               Enrollment




Friday, April 19, 13
Facebook group to welcome them into the family. Allow for student conversation & discussion.
Group rather than a page.
Enough engaging content.
Admission office own it?
Drew Millikin, Director of Recent Graduate Relations, Groton School
The
                                     Funnel



                             Your School’s Funnel
                               Inquiries & Leads 
                       Visits / Open Houses / Interviews
                            Applicants / Enrollment
                                 Retention
                                    Alumni

Friday, April 19, 13
The
                                     Funnel



                             Your School’s Funnel
                               Inquiries & Leads 
                       Visits / Open Houses / Interviews
                            Applicants / Enrollment
                                 Retention
                                    Alumni




Friday, April 19, 13
Friday, April 19, 13

Social  Media  Audit:  From  a  school  burs;ng  with  pride.  Burs;ng  with  excitement  and  camaraderie.
This  is  where  you  get  to  illustrate  the  ancillary  pieces  of  life  at  your  school.  And  maybe  this  is  where  
you  begin  to  rely  more  on  your  communica;ons  &  marke;ng  teams  to  help  augment  your  efforts.  
Retention




Friday, April 19, 13

Social  Media  Audit:  From  a  school  burs;ng  with  pride.  Burs;ng  with  excitement  and  camaraderie.
This  is  where  you  get  to  illustrate  the  ancillary  pieces  of  life  at  your  school.  And  maybe  this  is  where  
you  begin  to  rely  more  on  your  communica;ons  &  marke;ng  teams  to  help  augment  your  efforts.  
Retention




Friday, April 19, 13

Social  Media  Audit:  From  a  school  burs;ng  with  pride.  Burs;ng  with  excitement  and  camaraderie.
This  is  where  you  get  to  illustrate  the  ancillary  pieces  of  life  at  your  school.  And  maybe  this  is  where  
you  begin  to  rely  more  on  your  communica;ons  &  marke;ng  teams  to  help  augment  your  efforts.  
Retention




Friday, April 19, 13

Social  Media  Audit:  From  a  school  burs;ng  with  pride.  Burs;ng  with  excitement  and  camaraderie.
This  is  where  you  get  to  illustrate  the  ancillary  pieces  of  life  at  your  school.  And  maybe  this  is  where  
you  begin  to  rely  more  on  your  communica;ons  &  marke;ng  teams  to  help  augment  your  efforts.  
Friday, April 19, 13

Administrator  on  your  Facebook  page.  This  is  why  you  should  be.  You  can  contribute  to  the  message  
at  hand.  
Retention




Friday, April 19, 13

Administrator  on  your  Facebook  page.  This  is  why  you  should  be.  You  can  contribute  to  the  message  
at  hand.  
Retention




Friday, April 19, 13

Administrator  on  your  Facebook  page.  This  is  why  you  should  be.  You  can  contribute  to  the  message  
at  hand.  
Retention




Friday, April 19, 13

Administrator  on  your  Facebook  page.  This  is  why  you  should  be.  You  can  contribute  to  the  message  
at  hand.  
Retention




Friday, April 19, 13

Administrator  on  your  Facebook  page.  This  is  why  you  should  be.  You  can  contribute  to  the  message  
at  hand.  
Friday, April 19, 13

Fessenden  School.  Travis  Warren.  Internal  audience.  All  boys,  par;al  boarding  school.
Can  your  teaching  faculty  help  you  get  to  a  bePer  place  of  sharing  content?
Retention




Friday, April 19, 13

Fessenden  School.  Travis  Warren.  Internal  audience.  All  boys,  par;al  boarding  school.
Can  your  teaching  faculty  help  you  get  to  a  bePer  place  of  sharing  content?
Retention




Friday, April 19, 13

Fessenden  School.  Travis  Warren.  Internal  audience.  All  boys,  par;al  boarding  school.
Can  your  teaching  faculty  help  you  get  to  a  bePer  place  of  sharing  content?
The
                                                      Funnel



                                        Your School’s Funnel
                                          Inquiries & Leads 
                            Visits / Open Houses / Interviews
                                     Applicants / Enrollment
                                                   Retention
                                                  Alumni

Friday, April 19, 13

College  acceptance  and  reten;on  lists.  School  vitality  &  health.  
The
                                                                                           Funnel



                                                                                   Your School’s Funnel
                                                                                     Inquiries & Leads 
                                                                             Visits / Open Houses / Interviews
                                                                                  Applicants / Enrollment
                                                                                         Retention
                                                                                         Alumni




Friday, April 19, 13

College  acceptance  and  reten;on  lists.  School  vitality  &  health.  
Friday, April 19, 13
Evertrue  ar;cle:  The  contest  asked  alumni,  students,  parents,  faculty  and  staff  to  submit  their  Instagram  shots  of  
campus  and  school  ac;vi;es.  While  the  school’s  Facebook  page  was  used  to  host  the  contest  and  facilitate  the  
vo;ng  (the  shot  with  the  most  “likes”  won  the  contest),  Middlesex  also  promoted  this  on  their  website  and  ended  
up  with  76  submissions  and  1197  “likes”/votes  total.
Alumni




Friday, April 19, 13
Evertrue  ar;cle:  The  contest  asked  alumni,  students,  parents,  faculty  and  staff  to  submit  their  Instagram  shots  of  
campus  and  school  ac;vi;es.  While  the  school’s  Facebook  page  was  used  to  host  the  contest  and  facilitate  the  
vo;ng  (the  shot  with  the  most  “likes”  won  the  contest),  Middlesex  also  promoted  this  on  their  website  and  ended  
up  with  76  submissions  and  1197  “likes”/votes  total.
Alumni




Friday, April 19, 13
Evertrue  ar;cle:  The  contest  asked  alumni,  students,  parents,  faculty  and  staff  to  submit  their  Instagram  shots  of  
campus  and  school  ac;vi;es.  While  the  school’s  Facebook  page  was  used  to  host  the  contest  and  facilitate  the  
vo;ng  (the  shot  with  the  most  “likes”  won  the  contest),  Middlesex  also  promoted  this  on  their  website  and  ended  
up  with  76  submissions  and  1197  “likes”/votes  total.
Alumni




Friday, April 19, 13
Evertrue  ar;cle:  The  contest  asked  alumni,  students,  parents,  faculty  and  staff  to  submit  their  Instagram  shots  of  
campus  and  school  ac;vi;es.  While  the  school’s  Facebook  page  was  used  to  host  the  contest  and  facilitate  the  
vo;ng  (the  shot  with  the  most  “likes”  won  the  contest),  Middlesex  also  promoted  this  on  their  website  and  ended  
up  with  76  submissions  and  1197  “likes”/votes  total.
Alumni




Friday, April 19, 13
Evertrue  ar;cle:  The  contest  asked  alumni,  students,  parents,  faculty  and  staff  to  submit  their  Instagram  shots  of  
campus  and  school  ac;vi;es.  While  the  school’s  Facebook  page  was  used  to  host  the  contest  and  facilitate  the  
vo;ng  (the  shot  with  the  most  “likes”  won  the  contest),  Middlesex  also  promoted  this  on  their  website  and  ended  
up  with  76  submissions  and  1197  “likes”/votes  total.
Friday, April 19, 13
To  illustrate  where  the  students  and  seniors  are  heading  next,  Sewickley  Academy  illustrated  their  gradua;ng  class  
through  Pinterest  photos  with  detailed  cap;ons.  Click-­‐through  to  a  page  on  their  website.  Show,  Don’t  Tell  :  Also  
Facebook  album?  Also  on  the  blog?  
Alumni




Friday, April 19, 13
To  illustrate  where  the  students  and  seniors  are  heading  next,  Sewickley  Academy  illustrated  their  gradua;ng  class  
through  Pinterest  photos  with  detailed  cap;ons.  Click-­‐through  to  a  page  on  their  website.  Show,  Don’t  Tell  :  Also  
Facebook  album?  Also  on  the  blog?  
Alumni




Friday, April 19, 13
To  illustrate  where  the  students  and  seniors  are  heading  next,  Sewickley  Academy  illustrated  their  gradua;ng  class  
through  Pinterest  photos  with  detailed  cap;ons.  Click-­‐through  to  a  page  on  their  website.  Show,  Don’t  Tell  :  Also  
Facebook  album?  Also  on  the  blog?  
Alumni




Friday, April 19, 13
To  illustrate  where  the  students  and  seniors  are  heading  next,  Sewickley  Academy  illustrated  their  gradua;ng  class  
through  Pinterest  photos  with  detailed  cap;ons.  Click-­‐through  to  a  page  on  their  website.  Show,  Don’t  Tell  :  Also  
Facebook  album?  Also  on  the  blog?  
What IS
                                       social
                                      media?

                           HOLD ON!



                       So what’s the main
                       medium of content?
Friday, April 19, 13
Racing to to
                                                                                                         Tweeting
                                                                                                         2000 followers!
                                                                                                         1000 fans!




Friday, April 19, 13
It’s  not  just  about  being  on  the  social  channels.  It’s  not  just  about  being  there  and  crea;ng  noise;  it’s  about  strategizing  about  who  
you’re  trying  to  target  and  why  you’re  trying  to  target  them.  How  can  you  make  them  feel  special?  How  can  you  make  them  feel  a  part  
of  the  wonderful  community  that  you  help  breed?  
Racing to
                                                                                                         2000 fans!




Friday, April 19, 13
It’s  not  just  about  being  on  the  social  channels.  It’s  not  just  about  being  there  and  crea;ng  noise;  it’s  about  strategizing  about  who  
you’re  trying  to  target  and  why  you’re  trying  to  target  them.  How  can  you  make  them  feel  special?  How  can  you  make  them  feel  a  part  
of  the  wonderful  community  that  you  help  breed?  
Friday, April 19, 13
You  do  this  by  crea;ng  &  sharing  compelling  content  that  speaks  to  these  fundamental  needs.  Your  school  enjoys  a  fan  base  that,  for  
lack  of  a  bePer  word,  “consume”  your  narra;ve  stream  or  long  story.    The  object  is  to  begin  bringing  applying  families  into  this  stream.    
This  requires  that  you  give  fans  and  families  substance—not  necessarily  formality,  but  substance—events,  stories,  narra;ves,  
happenings  and  achievement  on  campus.    Show  the  ways  students  are  growing  and  learning-­‐  real  and  substan;ve.    Engage  your  fans  by  
sharing  the  school  experience.
Roles




Friday, April 19, 13
Constantly  analyzing  the  data  that  you’ve  been  tracking.  Constantly  looking  at  how  and  who  is  interac;ng  with  your  
content.
Roles




                   Moms




Friday, April 19, 13
Constantly  analyzing  the  data  that  you’ve  been  tracking.  Constantly  looking  at  how  and  who  is  interac;ng  with  your  
content.
Roles




                   Moms                          Dads




Friday, April 19, 13
Constantly  analyzing  the  data  that  you’ve  been  tracking.  Constantly  looking  at  how  and  who  is  interac;ng  with  your  
content.
Roles




                   Moms                          Dads                   Prospective Student




Friday, April 19, 13
Constantly  analyzing  the  data  that  you’ve  been  tracking.  Constantly  looking  at  how  and  who  is  interac;ng  with  your  
content.
Roles




                   Moms                          Dads                   Prospective Student                      Retention




Friday, April 19, 13
Constantly  analyzing  the  data  that  you’ve  been  tracking.  Constantly  looking  at  how  and  who  is  interac;ng  with  your  
content.
Focus




Friday, April 19, 13
And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life  
community.  
Focus




               Facebook




Friday, April 19, 13
And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life  
community.  
Focus




               Facebook                       Twitter




Friday, April 19, 13
And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life  
community.  
Focus




               Facebook                       Twitter                      Wordpress




Friday, April 19, 13
And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life  
community.  
Focus




               Facebook                       Twitter                      Wordpress                          Videos




Friday, April 19, 13
And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life  
community.  
Focus




               Facebook                       Twitter                      Wordpress                          Videos




                                             Pinterest
Friday, April 19, 13
And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life  
community.  
Focus




               Facebook                       Twitter                      Wordpress                          Videos




                                             Pinterest                      Instagram
Friday, April 19, 13
And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life  
community.  
Contact
                                     Me




                             Madeline Riley
                                edSocialMedia
                            Community Manager
                       @edsocialmedia // @madelinesen
                         madeline@edsocialmedia.com

Friday, April 19, 13

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2013 isanne admissions

  • 1. Fueling the funnel: Using social media to augment inquiries, enrollment, & retention @madelinesen edSocialMedia Friday, April 19, 13
  • 4. ME! Who am I? Hi! I’m @madelinesen, a Mizzou J-school grad. Hails from MO & CO. Calls Portsmouth, NH home. Tweets about #media, #eco, #recipes @edSocialMedia Friday, April 19, 13
  • 5. ME! Who am I? Hi! I’m @madelinesen, a Mizzou J-school grad. Hails from MO & CO. Calls Portsmouth, NH home. Tweets about #media, #eco, #recipes @edSocialMedia Friday, April 19, 13
  • 8. ESM Who are we? edSocialMedia is a one-stop shop for anyone interested in exploring the role of social media. With our blog, webinars, workshops and summits, we show, tell and teach social media. In just three short years, edSocialMedia has trained more than 1,800 people with our hands-on social media bootcamp approach at workshops and seminars from northern New England to southern California. Friday, April 19, 13
  • 9. ESM Who are we? edSocialMedia is a one-stop shop for anyone interested in exploring the role of social media. With our blog, webinars, workshops and summits, we show, tell and teach social media. In just three short years, edSocialMedia has trained more than 1,800 people with our hands-on social media bootcamp approach at workshops and seminars from northern New England to southern California. Friday, April 19, 13
  • 10. The Summit 1 2 Friday, April 19, 13 Pinnacle:  the  big  event  for  us.  Where  we  were  able  to  bring  down  some  of  the  highest-­‐level  presenters  and  deliver  content  at  the   independent  and  higher  educa;on  level.   For  me,  there  were  two  key  trends  that  emerged  from  the  event:  1)  The  importance  of  the  Visual  Content  &  2)  The  importance   of  data,  datapoints  and  strategic  social  media  marke;ng,  nurtured  for  a  specific  audience  and  need.  
  • 11. The Summit 1 2 Friday, April 19, 13 Pinnacle:  the  big  event  for  us.  Where  we  were  able  to  bring  down  some  of  the  highest-­‐level  presenters  and  deliver  content  at  the   independent  and  higher  educa;on  level.   For  me,  there  were  two  key  trends  that  emerged  from  the  event:  1)  The  importance  of  the  Visual  Content  &  2)  The  importance   of  data,  datapoints  and  strategic  social  media  marke;ng,  nurtured  for  a  specific  audience  and  need.  
  • 12. The Summit 1 2 Friday, April 19, 13 Pinnacle:  the  big  event  for  us.  Where  we  were  able  to  bring  down  some  of  the  highest-­‐level  presenters  and  deliver  content  at  the   independent  and  higher  educa;on  level.   For  me,  there  were  two  key  trends  that  emerged  from  the  event:  1)  The  importance  of  the  Visual  Content  &  2)  The  importance   of  data,  datapoints  and  strategic  social  media  marke;ng,  nurtured  for  a  specific  audience  and  need.  
  • 13. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 14. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 15. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 16. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 17. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 18. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 19. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 20. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 21. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 22. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 23. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 24. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 25. Visual Web 1 Friday, April 19, 13 Visual Identity and Web: Rise in visual web elicits a new way of playing in the sandbox. Brand ambassadorship: empower the community to tell stories for you. Storytelling: Humanize and share experiences. Curation: Tapping the resources at hand. >>All of this shows the authenticity at a school, the true humanization of what happens within the school walls... When we show rather than tell, we fulfill a mantra of what we as educators seek to provide. We give our students lessons to learn, the tools to get there, rather than just landing on the end goal.
  • 26. Targeted Content 2 Multiple times a day Once a day Once a week Once a month Every once in a while Facebook 11% 10% 14% 8% 21% YouTube 7% 5% 9% 8% 21% Twitter 4% 4% 4% 3% 10% Instagram 4% 3% 3% 2% 6% Tumblr 2% 2% 3% 2% 6% Pinterest 2% 2% 3% 2% 5% 0% 18% 35% 53% 70% Friday, April 19, 13 Specifically targeted data to help drive your decisions — both in the Admissions office as a whole, but also in your social media marketing efforts.
  • 27. Targeted Content 2 Multiple times a day Once a day Once a week Once a month Every once in a while Facebook 11% 10% 14% 8% 21% YouTube 7% 5% 9% 8% 21% Twitter 4% 4% 4% 3% 10% Instagram 4% 3% 3% 2% 6% Tumblr 2% 2% 3% 2% 6% Pinterest 2% 2% 3% 2% 5% 0% 18% 35% 53% 70% Friday, April 19, 13 Specifically targeted data to help drive your decisions — both in the Admissions office as a whole, but also in your social media marketing efforts.
  • 28. STOP What IS social media? HOLD ON! Friday, April 19, 13
  • 29. STOP What IS social media? HOLD ON! Friday, April 19, 13
  • 30. Outbound Marketing Friday, April 19, 13 Before  we  keep  going  on  how  to  accomplish  such  strong  visual  iden;ty  and   representa;on,  we  have  to  come  back  to  the  tools  at  hand,  and  we  have  to  figure  out   how  we  got  here.  
  • 31. Outbound Marketing “Outbound marketing is the traditional form of marketing where a company initiates the conversation and sends its message out to an audience. ” Friday, April 19, 13 Before  we  keep  going  on  how  to  accomplish  such  strong  visual  iden;ty  and   representa;on,  we  have  to  come  back  to  the  tools  at  hand,  and  we  have  to  figure  out   how  we  got  here.  
  • 32. Inbound Marketing wikipedia Friday, April 19, 13 For  me  it  boils  down  to  this...  Schools  have  to  re-­‐think  about  the  way  they  craJ  content.  They  are   now  the  media  organiza;on.  They  are  the  journalists  and  the  reporters.  Maybe  you  heard  Sven  talk   about  it  yesterday  in  his  session?  
  • 33. Inbound Marketing “Inbound marketing is advertising a company through blogs, podcasts, video, eBooks, enewsletters, whitepapers, SEO, social media marketing, and other forms of content marketing. David Meerman Scott recommends that marketers "earn their way in" (via publishing helpful information on a blog etc.) in contrast to outbound marketing where they "buy, beg, or bug their way in"” wikipedia Friday, April 19, 13 For  me  it  boils  down  to  this...  Schools  have  to  re-­‐think  about  the  way  they  craJ  content.  They  are   now  the  media  organiza;on.  They  are  the  journalists  and  the  reporters.  Maybe  you  heard  Sven  talk   about  it  yesterday  in  his  session?  
  • 34. Social Friday, April 19, 13 What’s  the  dirty  liPle  secret  to  social  media?  When  is  it  ;me  well  spent?  
  • 35. Social These tools allow for a real conversation between publisher & fans/friends. We "earn our way in" (via publishing helpful information on a blog etc.)...” and fans/friends drive the stories that should be shared... Friday, April 19, 13 What’s  the  dirty  liPle  secret  to  social  media?  When  is  it  ;me  well  spent?  
  • 36. Friday, April 19, 13 You  do  this  by  crea;ng  &  sharing  compelling  content  that  speaks  to  these  fundamental  needs.  Your  school  enjoys  a  fan  base  that,  for   lack  of  a  bePer  word,  “consume”  your  narra;ve  stream  or  long  story.    The  object  is  to  begin  bringing  applying  families  into  this  stream.     This  requires  that  you  give  fans  and  families  substance-­‐  not  necessarily  formality,  but  substance-­‐  events,  stories,  narra;ves,  happenings   and  achievement  on  campus.    Show  the  ways  students  are  growing  and  learning-­‐  real  and  substan;ve.    Engage  your  fans  by  sharing  the   school  experience.
  • 37. Friday, April 19, 13 You  do  this  by  crea;ng  &  sharing  compelling  content  that  speaks  to  these  fundamental  needs.  Your  school  enjoys  a  fan  base  that,  for   lack  of  a  bePer  word,  “consume”  your  narra;ve  stream  or  long  story.    The  object  is  to  begin  bringing  applying  families  into  this  stream.     This  requires  that  you  give  fans  and  families  substance-­‐  not  necessarily  formality,  but  substance-­‐  events,  stories,  narra;ves,  happenings   and  achievement  on  campus.    Show  the  ways  students  are  growing  and  learning-­‐  real  and  substan;ve.    Engage  your  fans  by  sharing  the   school  experience.
  • 38. Content Friday, April 19, 13 Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is   craJed  just  for  them.  
  • 39. Content Create content that people actually want to see. Friday, April 19, 13 Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is   craJed  just  for  them.  
  • 40. Content Create content that people actually want to see. Friday, April 19, 13 Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is   craJed  just  for  them.  
  • 41. Content Create content that people actually want to see. Friday, April 19, 13 Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is   craJed  just  for  them.  
  • 42. Content Create content that people actually want to see. Friday, April 19, 13 Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is   craJed  just  for  them.  
  • 43. Content Create content that people actually want to see. Friday, April 19, 13 Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is   craJed  just  for  them.  
  • 44. Content Create content that people actually want to see. Engaging Facebook posts. Friday, April 19, 13 Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is   craJed  just  for  them.  
  • 45. Content Create content that people actually want to see. Engaging Slices of Facebook life in the posts. classroom. Friday, April 19, 13 Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is   craJed  just  for  them.  
  • 46. Content Create content that people actually want to see. Engaging Slices of A peak Facebook life in the behind the posts. classroom. curtain. Friday, April 19, 13 Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is   craJed  just  for  them.  
  • 47. Content Create content that people actually want to see. Engaging Slices of A peak Stories Facebook life in the behind the behind the posts. classroom. curtain. school. Friday, April 19, 13 Very  specific  content,  target  content  that  specific  demographics  want  to  interact  with...  want  to  engage  with  because  it  is   craJed  just  for  them.  
  • 48. Your School Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 49. Your School The Sweet Spot Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 50. Your School The Sweet Spot Insta gram Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 51. Your School Pinte rest The Sweet Spot Insta gram Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 52. Your School Bloggin rest g Pinte The Sweet Spot Insta gram Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 53. Your School Bloggin rest g Pinte The Sweet Spot Insta gram chat Snap Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 54. Your School Googl e+ Bloggin rest g Pinte The Sweet Spot Insta gram chat Snap Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 55. Your School Googl e+ Bloggin rest g Pinte The Sweet Spot Faceb gram ook Insta Snap chat Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 56. Your School Googl e+ Bloggin rest g Pinte The Sweet Spot Lin kedIn Faceb gram ook Insta Snap chat Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 57. Your Pheed School Googl e+ Bloggin rest g Pinte The Sweet Spot Lin kedIn Faceb gram ook Insta Snap chat Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 58. Your Pheed School Googl e+ Bloggin rest g Pinte The Sweet Spot Lin kedIn Tu mblr Faceb gram ook Insta Snap chat Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 59. Your Pheed School Googl e+ Bloggin rest g Pinte Twitter The Sweet Spot Lin kedIn Tu mblr Faceb gram ook Insta Snap chat Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 60. Your Pheed School Googl e+ Vine Bloggin rest g Pinte Twitter The Sweet Spot Lin kedIn Tu mblr Faceb gram ook Insta Snap chat Friday, April 19, 13 Brandon  Croke’s  Snapchat  strategy
  • 61. Friday, April 19, 13 hPp://www.flickr.com/photos/scoPliddle/103915169/lightbox/ hPp://www.flickr.com/photos/javiercorbo/8066566829/sizes/o/in/photostream/
  • 62. Friday, April 19, 13 hPp://www.flickr.com/photos/scoPliddle/103915169/lightbox/ hPp://www.flickr.com/photos/javiercorbo/8066566829/sizes/o/in/photostream/
  • 63. Friday, April 19, 13 hPp://www.flickr.com/photos/scoPliddle/103915169/lightbox/ hPp://www.flickr.com/photos/javiercorbo/8066566829/sizes/o/in/photostream/
  • 64. Friday, April 19, 13 Instead  of  throwing  darts  at  a  board,  ge`ng  all  these  tools  in  place  and  expec;ng  huge  results  to  come,  we  invest  our  ;me,  team  and   efforts  into  a  specific,  highly  target  space.   hPp://www.flickr.com/photos/shezamm/5826102661/sizes/o/in/photostream/ hPp://www.flickr.com/photos/mikebehnken/5343485804/sizes/l/in/photostream/
  • 65. Friday, April 19, 13 Instead  of  throwing  darts  at  a  board,  ge`ng  all  these  tools  in  place  and  expec;ng  huge  results  to  come,  we  invest  our  ;me,  team  and   efforts  into  a  specific,  highly  target  space.   hPp://www.flickr.com/photos/shezamm/5826102661/sizes/o/in/photostream/ hPp://www.flickr.com/photos/mikebehnken/5343485804/sizes/l/in/photostream/
  • 66. Friday, April 19, 13 Instead  of  just  crea;ng  content,  we’re  crea;ng  content  with  a  purpose.   CRAFTING:  Editorial  planning  and  strategic  planning:  Through  authen;c,  visual,  highly  targeted  content  for  specific  roles. Demographic  report:  hPp://pewinternet.org/Reports/2013/Social-­‐media-­‐users/Social-­‐Networking-­‐Site-­‐Users/Demo-­‐portrait.aspx p:  hPp://www.flickr.com/photos/jnicho02/2637002496/
  • 67. Friday, April 19, 13 Instead  of  just  crea;ng  content,  we’re  crea;ng  content  with  a  purpose.   CRAFTING:  Editorial  planning  and  strategic  planning:  Through  authen;c,  visual,  highly  targeted  content  for  specific  roles. Demographic  report:  hPp://pewinternet.org/Reports/2013/Social-­‐media-­‐users/Social-­‐Networking-­‐Site-­‐Users/Demo-­‐portrait.aspx p:  hPp://www.flickr.com/photos/jnicho02/2637002496/
  • 68. The Funnel Friday, April 19, 13
  • 69. The Funnel Your School’s Funnel Inquiries & Leads  Interviews / Visits Applicants / Enrollment Retention Applicants / Enrollment Friday, April 19, 13
  • 70. Roles Friday, April 19, 13 First  step  in  the  process:  ID  which  role  you’re  marke;ng  toward 40%  of  schools  aren't  marke;ng  their  schools  effec;vely  and  or  large  part  are  having  trouble  showcasing  their  USP  re:  compe;tors   schools
  • 71. Roles Moms Friday, April 19, 13 First  step  in  the  process:  ID  which  role  you’re  marke;ng  toward 40%  of  schools  aren't  marke;ng  their  schools  effec;vely  and  or  large  part  are  having  trouble  showcasing  their  USP  re:  compe;tors   schools
  • 72. Roles Moms Dads Friday, April 19, 13 First  step  in  the  process:  ID  which  role  you’re  marke;ng  toward 40%  of  schools  aren't  marke;ng  their  schools  effec;vely  and  or  large  part  are  having  trouble  showcasing  their  USP  re:  compe;tors   schools
  • 73. Roles Moms Dads Prospective Student Friday, April 19, 13 First  step  in  the  process:  ID  which  role  you’re  marke;ng  toward 40%  of  schools  aren't  marke;ng  their  schools  effec;vely  and  or  large  part  are  having  trouble  showcasing  their  USP  re:  compe;tors   schools
  • 74. Roles Moms Dads Prospective Student Retention Friday, April 19, 13 First  step  in  the  process:  ID  which  role  you’re  marke;ng  toward 40%  of  schools  aren't  marke;ng  their  schools  effec;vely  and  or  large  part  are  having  trouble  showcasing  their  USP  re:  compe;tors   schools
  • 75. Focus Friday, April 19, 13 Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
  • 76. Focus Facebook Friday, April 19, 13 Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
  • 77. Focus Facebook Twitter Friday, April 19, 13 Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
  • 78. Focus Facebook Twitter Wordpress Friday, April 19, 13 Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
  • 79. Focus Facebook Twitter Wordpress Videos Friday, April 19, 13 Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
  • 80. Focus Facebook Twitter Wordpress Videos Pinterest Friday, April 19, 13 Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
  • 81. Focus Facebook Twitter Wordpress Videos Pinterest Instagram Friday, April 19, 13 Second  step:  ID  which  plalorm  works  the  best  for  your  community?  
  • 82. The mix Friday, April 19, 13 What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
  • 83. The mix What am I good at? Friday, April 19, 13 What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
  • 84. The mix What am I good at? Friday, April 19, 13 What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
  • 85. The mix What am I good at? Friday, April 19, 13 What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
  • 86. The mix What am I good at? Friday, April 19, 13 What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
  • 87. The mix What am I good at? Friday, April 19, 13 What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
  • 88. The mix What am I good at? Friday, April 19, 13 What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
  • 89. The mix What am I good at? Friday, April 19, 13 What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
  • 90. The mix What am I good at? Friday, April 19, 13 What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
  • 91. The mix What am I good at? Friday, April 19, 13 What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
  • 92. The mix What am I good at? Friday, April 19, 13 What  assets  do  I  have  on  my  team?  What  style  of  content  works  well  with  my  community?  Who  do  I  have  on  my  team?  
  • 93. The mix What does my community crave? Friday, April 19, 13
  • 94. The mix What does my community crave? Friday, April 19, 13
  • 95. The mix What does my community crave? Friday, April 19, 13
  • 96. The mix What does my community crave? Friday, April 19, 13
  • 97. The mix What does my community crave? Friday, April 19, 13
  • 98. Case studies So how are schools doing this? Friday, April 19, 13
  • 99. The Funnel Your School’s Funnel Inquiries / Leads  Visits / Open Houses / Interviews Applicants / Enrollment Retention Alumni Friday, April 19, 13
  • 100. The Funnel Your School’s Funnel Inquiries / Leads  Visits / Open Houses / Interviews Applicants / Enrollment Retention Alumni Friday, April 19, 13
  • 102. Inquiries & Leads Friday, April 19, 13
  • 103. Inquiries & Leads Friday, April 19, 13
  • 104. Friday, April 19, 13 Sewickley  &  Gould  Academy
  • 105. Inquiries & Leads Friday, April 19, 13 Sewickley  &  Gould  Academy
  • 106. Inquiries & Leads Friday, April 19, 13 Sewickley  &  Gould  Academy
  • 107. Friday, April 19, 13 The  Derryfield  School
  • 108. Inquiries & Leads Friday, April 19, 13 The  Derryfield  School
  • 109. Inquiries & Leads Friday, April 19, 13 The  Derryfield  School
  • 111. Inquiries & Leads Friday, April 19, 13
  • 112. The Funnel Your School’s Funnel Inquiries & Leads  Visits / Open Houses / Interviews Applicants / Enrollment Retention Alumni Friday, April 19, 13 So  many  of  you  said  yesterday  that  “once  a  student  gets  on  campus,  you  believe  that  you  can  get   them  into  the  pipeline...”  So  how  do  you  get  them  there? So  many  avenues  to  take:  The  Hun  School  of  Princeton  &  Facebook  ads,  etc.  Google+
  • 113. The Funnel Your School’s Funnel Inquiries & Leads  Visits / Open Houses / Interviews Applicants / Enrollment Retention Alumni Friday, April 19, 13 So  many  of  you  said  yesterday  that  “once  a  student  gets  on  campus,  you  believe  that  you  can  get   them  into  the  pipeline...”  So  how  do  you  get  them  there? So  many  avenues  to  take:  The  Hun  School  of  Princeton  &  Facebook  ads,  etc.  Google+
  • 114. Visits - Open Houses - Interviews Friday, April 19, 13 If  you  do  all  the  work  with  your  Marke;ng  &  Communica;ons  team  to  create  content  meaningful  for  the   Admissions  pipeline,  why  not  direct  them  there?  
  • 115. Visits - Open Houses - Interviews Friday, April 19, 13 Imagine  if  you  hit  a  “home  run”  as  an  enrollment  manager:  Would  your  picture-­‐perfect  scenario  generate  more   than  45,000  video  views,  17  pages  of  alumni  comments,  and  oh,  30+  addi;onal  students  in  your  freshman  class? Seek  &  Find  /  Senior-­‐led  sequences  /  ONLY  2,  1.5  hour  days  /  Facebook  posts  to  page  (all  in  video)  /  VIRAL  (54,000+)
  • 116. The Funnel Your School’s Funnel Inquiries & Leads  Visits / Open Houses / Interviews Applicants / Enrollment Retention Alumni Friday, April 19, 13
  • 117. The Funnel Your School’s Funnel Inquiries & Leads  Visits / Open Houses / Interviews Applicants / Enrollment Retention Alumni Friday, April 19, 13
  • 118. Applicants - Enrollment Friday, April 19, 13 Walnut  Hill  School  for  the  Arts:  Amanda  &  Rebekka  made  the  first  "Welcome  to  Walnut  Hill!"  video   for  accepted  students  in  2010.    It  was  then  turned  over  to  students  for  the  majority  of  produc;on  for   the  next  two  years.    Amanda  oversees  students  producing  the  videos  now.
  • 119. Applicants - Enrollment Friday, April 19, 13 Ultra-­‐specialized  aPen;on  (for  the  blue-­‐chip  kids?).  Hans  Mundhal,  New  Hampton  School:  “For   example  I  was  working  to  recruit  a  student  who  is  interested  in  media  &  science  (two  subjects  I'm   involved  with  here)  and  I  sent  him  an  email  with  a  link  to  this  video.”
  • 120. Applicants - Enrollment Friday, April 19, 13 Facebook group to welcome them into the family. Allow for student conversation & discussion. Group rather than a page. Enough engaging content. Admission office own it? Drew Millikin, Director of Recent Graduate Relations, Groton School
  • 121. Applicants - Enrollment Friday, April 19, 13 Facebook group to welcome them into the family. Allow for student conversation & discussion. Group rather than a page. Enough engaging content. Admission office own it? Drew Millikin, Director of Recent Graduate Relations, Groton School
  • 122. Applicants - Enrollment Friday, April 19, 13 Facebook group to welcome them into the family. Allow for student conversation & discussion. Group rather than a page. Enough engaging content. Admission office own it? Drew Millikin, Director of Recent Graduate Relations, Groton School
  • 123. The Funnel Your School’s Funnel Inquiries & Leads  Visits / Open Houses / Interviews Applicants / Enrollment Retention Alumni Friday, April 19, 13
  • 124. The Funnel Your School’s Funnel Inquiries & Leads  Visits / Open Houses / Interviews Applicants / Enrollment Retention Alumni Friday, April 19, 13
  • 125. Friday, April 19, 13 Social  Media  Audit:  From  a  school  burs;ng  with  pride.  Burs;ng  with  excitement  and  camaraderie. This  is  where  you  get  to  illustrate  the  ancillary  pieces  of  life  at  your  school.  And  maybe  this  is  where   you  begin  to  rely  more  on  your  communica;ons  &  marke;ng  teams  to  help  augment  your  efforts.  
  • 126. Retention Friday, April 19, 13 Social  Media  Audit:  From  a  school  burs;ng  with  pride.  Burs;ng  with  excitement  and  camaraderie. This  is  where  you  get  to  illustrate  the  ancillary  pieces  of  life  at  your  school.  And  maybe  this  is  where   you  begin  to  rely  more  on  your  communica;ons  &  marke;ng  teams  to  help  augment  your  efforts.  
  • 127. Retention Friday, April 19, 13 Social  Media  Audit:  From  a  school  burs;ng  with  pride.  Burs;ng  with  excitement  and  camaraderie. This  is  where  you  get  to  illustrate  the  ancillary  pieces  of  life  at  your  school.  And  maybe  this  is  where   you  begin  to  rely  more  on  your  communica;ons  &  marke;ng  teams  to  help  augment  your  efforts.  
  • 128. Retention Friday, April 19, 13 Social  Media  Audit:  From  a  school  burs;ng  with  pride.  Burs;ng  with  excitement  and  camaraderie. This  is  where  you  get  to  illustrate  the  ancillary  pieces  of  life  at  your  school.  And  maybe  this  is  where   you  begin  to  rely  more  on  your  communica;ons  &  marke;ng  teams  to  help  augment  your  efforts.  
  • 129. Friday, April 19, 13 Administrator  on  your  Facebook  page.  This  is  why  you  should  be.  You  can  contribute  to  the  message   at  hand.  
  • 130. Retention Friday, April 19, 13 Administrator  on  your  Facebook  page.  This  is  why  you  should  be.  You  can  contribute  to  the  message   at  hand.  
  • 131. Retention Friday, April 19, 13 Administrator  on  your  Facebook  page.  This  is  why  you  should  be.  You  can  contribute  to  the  message   at  hand.  
  • 132. Retention Friday, April 19, 13 Administrator  on  your  Facebook  page.  This  is  why  you  should  be.  You  can  contribute  to  the  message   at  hand.  
  • 133. Retention Friday, April 19, 13 Administrator  on  your  Facebook  page.  This  is  why  you  should  be.  You  can  contribute  to  the  message   at  hand.  
  • 134. Friday, April 19, 13 Fessenden  School.  Travis  Warren.  Internal  audience.  All  boys,  par;al  boarding  school. Can  your  teaching  faculty  help  you  get  to  a  bePer  place  of  sharing  content?
  • 135. Retention Friday, April 19, 13 Fessenden  School.  Travis  Warren.  Internal  audience.  All  boys,  par;al  boarding  school. Can  your  teaching  faculty  help  you  get  to  a  bePer  place  of  sharing  content?
  • 136. Retention Friday, April 19, 13 Fessenden  School.  Travis  Warren.  Internal  audience.  All  boys,  par;al  boarding  school. Can  your  teaching  faculty  help  you  get  to  a  bePer  place  of  sharing  content?
  • 137. The Funnel Your School’s Funnel Inquiries & Leads  Visits / Open Houses / Interviews Applicants / Enrollment Retention Alumni Friday, April 19, 13 College  acceptance  and  reten;on  lists.  School  vitality  &  health.  
  • 138. The Funnel Your School’s Funnel Inquiries & Leads  Visits / Open Houses / Interviews Applicants / Enrollment Retention Alumni Friday, April 19, 13 College  acceptance  and  reten;on  lists.  School  vitality  &  health.  
  • 139. Friday, April 19, 13 Evertrue  ar;cle:  The  contest  asked  alumni,  students,  parents,  faculty  and  staff  to  submit  their  Instagram  shots  of   campus  and  school  ac;vi;es.  While  the  school’s  Facebook  page  was  used  to  host  the  contest  and  facilitate  the   vo;ng  (the  shot  with  the  most  “likes”  won  the  contest),  Middlesex  also  promoted  this  on  their  website  and  ended   up  with  76  submissions  and  1197  “likes”/votes  total.
  • 140. Alumni Friday, April 19, 13 Evertrue  ar;cle:  The  contest  asked  alumni,  students,  parents,  faculty  and  staff  to  submit  their  Instagram  shots  of   campus  and  school  ac;vi;es.  While  the  school’s  Facebook  page  was  used  to  host  the  contest  and  facilitate  the   vo;ng  (the  shot  with  the  most  “likes”  won  the  contest),  Middlesex  also  promoted  this  on  their  website  and  ended   up  with  76  submissions  and  1197  “likes”/votes  total.
  • 141. Alumni Friday, April 19, 13 Evertrue  ar;cle:  The  contest  asked  alumni,  students,  parents,  faculty  and  staff  to  submit  their  Instagram  shots  of   campus  and  school  ac;vi;es.  While  the  school’s  Facebook  page  was  used  to  host  the  contest  and  facilitate  the   vo;ng  (the  shot  with  the  most  “likes”  won  the  contest),  Middlesex  also  promoted  this  on  their  website  and  ended   up  with  76  submissions  and  1197  “likes”/votes  total.
  • 142. Alumni Friday, April 19, 13 Evertrue  ar;cle:  The  contest  asked  alumni,  students,  parents,  faculty  and  staff  to  submit  their  Instagram  shots  of   campus  and  school  ac;vi;es.  While  the  school’s  Facebook  page  was  used  to  host  the  contest  and  facilitate  the   vo;ng  (the  shot  with  the  most  “likes”  won  the  contest),  Middlesex  also  promoted  this  on  their  website  and  ended   up  with  76  submissions  and  1197  “likes”/votes  total.
  • 143. Alumni Friday, April 19, 13 Evertrue  ar;cle:  The  contest  asked  alumni,  students,  parents,  faculty  and  staff  to  submit  their  Instagram  shots  of   campus  and  school  ac;vi;es.  While  the  school’s  Facebook  page  was  used  to  host  the  contest  and  facilitate  the   vo;ng  (the  shot  with  the  most  “likes”  won  the  contest),  Middlesex  also  promoted  this  on  their  website  and  ended   up  with  76  submissions  and  1197  “likes”/votes  total.
  • 144. Friday, April 19, 13 To  illustrate  where  the  students  and  seniors  are  heading  next,  Sewickley  Academy  illustrated  their  gradua;ng  class   through  Pinterest  photos  with  detailed  cap;ons.  Click-­‐through  to  a  page  on  their  website.  Show,  Don’t  Tell  :  Also   Facebook  album?  Also  on  the  blog?  
  • 145. Alumni Friday, April 19, 13 To  illustrate  where  the  students  and  seniors  are  heading  next,  Sewickley  Academy  illustrated  their  gradua;ng  class   through  Pinterest  photos  with  detailed  cap;ons.  Click-­‐through  to  a  page  on  their  website.  Show,  Don’t  Tell  :  Also   Facebook  album?  Also  on  the  blog?  
  • 146. Alumni Friday, April 19, 13 To  illustrate  where  the  students  and  seniors  are  heading  next,  Sewickley  Academy  illustrated  their  gradua;ng  class   through  Pinterest  photos  with  detailed  cap;ons.  Click-­‐through  to  a  page  on  their  website.  Show,  Don’t  Tell  :  Also   Facebook  album?  Also  on  the  blog?  
  • 147. Alumni Friday, April 19, 13 To  illustrate  where  the  students  and  seniors  are  heading  next,  Sewickley  Academy  illustrated  their  gradua;ng  class   through  Pinterest  photos  with  detailed  cap;ons.  Click-­‐through  to  a  page  on  their  website.  Show,  Don’t  Tell  :  Also   Facebook  album?  Also  on  the  blog?  
  • 148. What IS social media? HOLD ON! So what’s the main medium of content? Friday, April 19, 13
  • 149. Racing to to Tweeting 2000 followers! 1000 fans! Friday, April 19, 13 It’s  not  just  about  being  on  the  social  channels.  It’s  not  just  about  being  there  and  crea;ng  noise;  it’s  about  strategizing  about  who   you’re  trying  to  target  and  why  you’re  trying  to  target  them.  How  can  you  make  them  feel  special?  How  can  you  make  them  feel  a  part   of  the  wonderful  community  that  you  help  breed?  
  • 150. Racing to 2000 fans! Friday, April 19, 13 It’s  not  just  about  being  on  the  social  channels.  It’s  not  just  about  being  there  and  crea;ng  noise;  it’s  about  strategizing  about  who   you’re  trying  to  target  and  why  you’re  trying  to  target  them.  How  can  you  make  them  feel  special?  How  can  you  make  them  feel  a  part   of  the  wonderful  community  that  you  help  breed?  
  • 151. Friday, April 19, 13 You  do  this  by  crea;ng  &  sharing  compelling  content  that  speaks  to  these  fundamental  needs.  Your  school  enjoys  a  fan  base  that,  for   lack  of  a  bePer  word,  “consume”  your  narra;ve  stream  or  long  story.    The  object  is  to  begin  bringing  applying  families  into  this  stream.     This  requires  that  you  give  fans  and  families  substance—not  necessarily  formality,  but  substance—events,  stories,  narra;ves,   happenings  and  achievement  on  campus.    Show  the  ways  students  are  growing  and  learning-­‐  real  and  substan;ve.    Engage  your  fans  by   sharing  the  school  experience.
  • 152. Roles Friday, April 19, 13 Constantly  analyzing  the  data  that  you’ve  been  tracking.  Constantly  looking  at  how  and  who  is  interac;ng  with  your   content.
  • 153. Roles Moms Friday, April 19, 13 Constantly  analyzing  the  data  that  you’ve  been  tracking.  Constantly  looking  at  how  and  who  is  interac;ng  with  your   content.
  • 154. Roles Moms Dads Friday, April 19, 13 Constantly  analyzing  the  data  that  you’ve  been  tracking.  Constantly  looking  at  how  and  who  is  interac;ng  with  your   content.
  • 155. Roles Moms Dads Prospective Student Friday, April 19, 13 Constantly  analyzing  the  data  that  you’ve  been  tracking.  Constantly  looking  at  how  and  who  is  interac;ng  with  your   content.
  • 156. Roles Moms Dads Prospective Student Retention Friday, April 19, 13 Constantly  analyzing  the  data  that  you’ve  been  tracking.  Constantly  looking  at  how  and  who  is  interac;ng  with  your   content.
  • 157. Focus Friday, April 19, 13 And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life   community.  
  • 158. Focus Facebook Friday, April 19, 13 And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life   community.  
  • 159. Focus Facebook Twitter Friday, April 19, 13 And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life   community.  
  • 160. Focus Facebook Twitter Wordpress Friday, April 19, 13 And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life   community.  
  • 161. Focus Facebook Twitter Wordpress Videos Friday, April 19, 13 And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life   community.  
  • 162. Focus Facebook Twitter Wordpress Videos Pinterest Friday, April 19, 13 And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life   community.  
  • 163. Focus Facebook Twitter Wordpress Videos Pinterest Instagram Friday, April 19, 13 And  then  finding  that  perfect  marriage  of  what  works  in  your  online  community  and  what  works  in  your  real  life   community.  
  • 164. Contact Me Madeline Riley edSocialMedia Community Manager @edsocialmedia // @madelinesen madeline@edsocialmedia.com Friday, April 19, 13