This document provides tips for answering reference questions as a librarian. It outlines the main types of reference questions, including directional questions, database access questions, instructional questions, ready reference questions, research questions, and technical problems. It recommends conducting a reference interview by greeting the patron, asking what they need help with, asking follow up questions, and repeating the question back. It also provides guidance on how to answer different types of questions, including searching databases, using print and online resources, and referring patrons to subject specialists or other departments when needed.

1. Tips on Answering Reference Questions, or How to Wing It Version 2.0 Beth Brown 6/29/07