Chapter 19 Ppt19

Operations and Value Chain Management Chapter 19

L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Is Operations Management? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 19–1 The Operations System

Manufacturing and Services ,[object Object],[object Object],[object Object],[object Object]

Managing Productivity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 19–2 Deming’s 14 Points for Improving Productivity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: W.E. Deming, “Improvement of Quality and Productivity Through Action by Management,” National Productivity Review , Winter 1981–1982, pp. 12–22. With permission. Copyright 1981 by Executive Enterprises, Inc., 22 West 21st St., New York, NY 10010-6904. All rights reserved.

Strategic Role of Operations Management ,[object Object],[object Object],[object Object],[object Object]

Value Chain Management ,[object Object],[object Object],[object Object],[object Object]

Value Chain Management (cont’d) ,[object Object],[object Object],[object Object],[object Object]

Exhibit 19–3 Six Requirements for Successful Value Chain Management

Value Chain Management (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Benefits of Value Chain Management Improved Procurement Improved Logistics Enhanced Customer Order Management Improved Product Development Benefits of Value Change Management

Exhibit 19–4 Obstacles to Successful Value Chain Management

Value Chain Management (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Value Chain Management (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Current Operations Management Issues ,[object Object],[object Object],[object Object],[object Object],[object Object]

Current Issues… (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 19–5 Product Quality Dimensions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sources: Adapted from J.W. Dean, Jr., and J.R. Evans, Total Quality: Management, Organization and Society (St. Paul, MN: West Publishing Company, 1994); H.V. Roberts and B.F. Sergesketter, Quality is Personal (New York: The Free Press, 1993): D. Garvin, Managed Quality: The Strategic and Competitive Edge (New York: The Free Press, 1988); and M.A. Hitt, R.D. Ireland, and R.E. Hoskisson, Strategic Management , 4th ed. (Cincinnati, OH: SouthWestern, 2001), p. 211.

Exhibit 19–5 (cont’d) Service Quality Dimensions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sources: Adapted from J.W. Dean, Jr., and J.R. Evans, Total Quality: Management, Organization and Society (St. Paul, MN: West Publishing Company, 1994); H.V. Roberts and B.F. Sergesketter, Quality is Personal (New York: The Free Press, 1993): D. Garvin, Managed Quality: The Strategic and Competitive Edge (New York: The Free Press, 1988); and M.A. Hitt, R.D. Ireland, and R.E. Hoskisson, Strategic Management , 4th ed. (Cincinnati, OH: SouthWestern, 2001), p. 211.

Current Issues… (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Terms to Know ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Chapter 19 Ppt19

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Chapter 19 Ppt19