This briefing provided an update on Queensland Government ICT procurement and what this meant for industry when tendering and providing services to state government. The One-Stop Shop plan and opportunities for industry participation was discussed in-line with the October 2013 release of the plan, committing the Queensland Government to deliver simpler, clearer and faster services for all Queenslanders. Lastly, an overview of the Department of Communities, Child Safety and Disability Services significant business reforms, major and operational business systems, the ICT enabled forward program of work and the future directions and challenges that face the department was presented. Presenter: Darrin Bond - Chief Information Officer, Department of Communities, Child Safety and Disability Services

1. Department of Communities, Child
Safety and Disability Services
(DCCSDS)
Friday 14 February 2014

2. Agenda
 Overview of Department of Communities, Child
Safety and Disability Services (DCCSDS)
 Significant Business Reforms
 Major Business Systems
 ICT Enabled Program of Work
 Contestability
 Future Direction
 Questions
 Conclusion

3. Overview of Department of Communities, Child
Safety and Disability Services (DCCSDS)
Our Vision - to support a resilient Queensland through excellence in
human services. We aim to improve the wellbeing, safety, inclusion and
cohesion in our communities.
Our Purpose - to lead excellence in contemporary frontline human
services to Queenslanders.
Our Services - are delivered across the state through approximately 800
funded non-government organisations, and directly by the department
through centralised state-wide services and 83 service centres across 7
regions. This is all supported by a central corporate office.

4. Overview of Department of Communities, Child
Safety and Disability Services (DCCSDS)

As at June 2013, we had 5884.13 full-time equivalent staff,
o 66.03% were employed in frontline service delivery positions;
o 22.64% were employed in frontline support positions.

In 2012-13, the department processed $1.375 billion in grant
payments to 1170 organisations with 3900 service outlets. 94% of
payments were processed within five working days.

The Human Services Quality Framework (HSQF) was implemented in
February 2013 and will be delivered over the next three years (to
2015). 27 non-government organisations were successfully audited
under the HSQF.

5. Overview of Information Services
 Information Services supports the
o Department of Communities, Child Safety and
Disability Services (DCCSDS),
o Youth Justice Services (within Department of Justice
and Attorney-General),
o Department of Aboriginal and Torres Strait Islander
and Multicultural Affairs Queensland (DATSIMA) and
o Housing Services, Homelessness Services and
Portfolio Management and Operations (DHPW)

6. Overview of Information Services cont.
Information Services purpose
We provide efficient and seamless access to reliable
information and create opportunities to drive reform
through innovation, partnering and service
excellence

7. Information Services Strategic Plan 2013-17 – key strategies
ENGAGEMENT
INNOVATION
Enhance collaborative relationships with clients and share intelligence
across Information Services to improve service delivery outcomes
Transition the ICT Portfolio toward the future state through a flexible,
evidence-based approach which capitalises on industry opportunity,
emerging technologies and smart investment
COLLABORATION
RESOURCING
Seek opportunities to work with other agencies to provide improved ICT
services through clustering opportunities
Lead resource planning activities to develop and deliver consistent ICT
capability through the optimal use of workforce capacity
ALLIANCES
SECURITY
Embed staff into other service areas and organisations for two-way
information sharing
Provide the correct information to the right people at the right time,
protecting integrity of client information
STANDARDS
GOVERNANCE
Develop compliant and contemporary ICT policies and practices that
allow business reform and contestability
Maintain a sophisticated and flexible service model that is equipped to
respond to emerging needs
CONTESTABILITY
STREAMLINE SERVICES
Develop models to understand the costs, risks and benefits associated
with delivering efficient services through internal and external sources
Consolidate and rationalise the existing application portfolio
ACCOUNTABILITY
SOURCING
Contribute to improved data quality and reporting abilities
Develop sourcing strategy and capabilities to support delivery of ICT as
a service
Information Services Strategic Plan 2013-17, included as attachment

8. Significant Business Reforms
 Queensland Child Protection Commission of Inquiry
(QCPCI)
 National Disability Insurance Scheme (NDIS)
 Social and Human Services Investment Reforms

9. Major Business Systems
 Child Protection - Integrated Client Management System
(ICMS)
 Disability Services - Business Information System (BIS)
 Carer Payment - Carepay
 Community Recovery
 Grants Management
 HR/Finance – SAP
 Detention Centre Operations (DCOIS)

10. ICT Enabled Program of Work 2013-14









Business Information System (BIS) Program
Carepay Project
Community Recovery Reform Program 2013-14
Data Governance (including Open Data Project)
Integrated Client Management System (ICMS)
Architectural Improvements Project
Carmody Response
Social Investment Reform ICT Program
Enterprise Data Loss Prevention Program
Child Safety Mobility Trial

11. Contestability
 Contestability assessments are being conducted in
accordance with the Queensland Government Contestability
Lifecycle methodology for the first tranche of ICT services.
 The Queensland Government Contestability Lifecycle
comprises of the following steps:
o
Step 1 Strategic Assessment;
o
Step 2 Preliminary Evaluation;
o
Step 3 Options Assessment;
o
Step 4 Business Case;
o
Step 5 Implementation Pathways; and
o
Step 6 Implementation.

12. Contestability cont.
The following status tables provide information on the current
progress of contestability assessments for Step 2 (preliminary
evaluation) of the Queensland Government Contestability
Lifecycle.
Service
Messaging and Collaboration
ICT Infrastructure
Managed Devices
Telecommunications
Final Assessment
(estimated completion date)
February 2014
March 2014
February 2014
March 2014

13. Future Direction
DCCSDS Direction
Managing demand for services
Maximising return on investment
and results for Queenslanders
Managing services system
change and public sector renewal
Engaging stakeholders to codesign and deliver services
Growing industry
ICT Innovation
Mobility
Video
Information Sharing
Collaboration
Shared Case
Management

14. Questions

15. Thank you
Disclaimer
The information in this briefing is provided for information purposes only to assist you with
your business planning, and is subject to change without notice.

16. Information Services Strategic Plan (ISSP) 2013-17

17. Information Services Strategic Plan (ISSP) 2013-17