The development of better library information systems will always remain the core business of any serious library organization, but a shift took place towards (freely) available web-based tools for creating and managing the information workflow. End-users are not only using these heavily, but are also creating their own preferred tools. Today's students are incorporating Web 2.0 skills in daily life, in their social and learning environments. Tomorrow's academic staff will expect to be able to use their preferred tools and resources within their work environment. Today's ánd tomorrow's libraries should support students and staff in the learning and research process by integrating their services and resources into our patrons' environments. This practical workshop will demonstrate the use of Web 2.0 technology to empower users and librarians. During a hands-on session, participants will work with these tools. They will develop tailor-made services via personal start page software like Netvibes, making use of RSS-feeds, Widgets and Browser extensions. We will explore the use of Netvibes and Web 2.0 tools in library staff and/or library user education/instruction. We will focus on library services which can be created almost on-the-fly with low costs and high impact. The growing use of social networks justifies the development of a library presence within these networks to reach out to our users. Paper, slides and recommended reading : http://www.tilburguniversity.nl/services/lis/ticer/08carte/recommendedreading.html#brekel