This presentation is on Organisation Behavior-Emotions & Moods. Covers all the relevant topics..!!

1. Emotions & Moods
A Presentation by:
Dhaval Gurnani
K.S.School of Business Management
Ahmedabad.

2. EMOT I NS
AND
M DS

3. What is Affect?
Affect is a broad range of feelings
that people experience.

4. Affect
Emotions Moods

5. What are emotions and moods?
Emotions are intense feelings that are
directed at someone or something.
Moods are feelings that tend to be less
intense than emotions and that lack a
contextual stimulus.

7. Duration
Emotions are very brief
(seconds or minutes)
Moods lasts longer than
emotions(hours or days)

8. Orientation
Emotions are Action
oriented.
Moods are cognitive in
nature.

9. Causation
Emotions are caused by
specific event.
Cause of mood is often
general & unclear.

10. Expression
Emotions are accompanied by
distinct facial expression.
Moods are generally not
indicated by distinct
expressions.

11. Dimension
Emotions are specific &
numerous in nature.
Moods have only two
dimension ; i.e., Positive
effect or Negative Effect.

14. Feeling of pleasure, contentment due to
fortunate event is ‘Happiness’

15. Yes..!!Tomorrow
is Sunday..!!

17. A feeling of expectation & desire is ‘Hope’

18. Hope..!! Professor
is ABSENT today..!!

20. Feeling envious of someone else’s possessions,
achievements, or advantages

21. Rahul got
77% and I got
only 75%.....

23. To discover suddenly the unexpected,then we
are ‘Surprised’

24. Friends at 00:00 to
wish me Birthday wid
a cake.
Wat a pleasant
surprise..!!

26. ‘Anger’ is a strong feeling of annoyance,
displeasure or hostility

27. No off on
Sunday…grrrrrr

29. An intense feeling of deep affection is
‘Love’

30. Oh wow..!!
She loves me
too….

32. Feeling Dissatisfaction & a lack of fulfilment
leads to ‘frustration’

33. Another
ASSIGNMENT….
I am so
frustrated….!!

35. An unpleasant emotion caused by the threat of
danger,pain or harm is ‘Fear’

36. I think Mam
will ask me the
‘CASE FACTS’

38. Feeling of sorrow or unhappiness is ‘sadness’

39. Kisi ka
ASSIGNMENT
nahi
mila…!!*sob*

41. When you are not included in group,you feel
‘left out’

43. Feeling of Intense dislike for or strong
aversion leads to ‘Hatredness’

45. When you go through a sudden upsetting
event,you are ‘shocked’
What..?? Only
20 sms
per day..!!

46. Felt Emotions
An individual’s actual emotions.
Example—
Yuvraj Singh had tears of happiness immediately after
winning the World Cup .

47. Emotions of Raju Rastogi in 3 idiots when he
got his placement….were ‘felt emotions’

48. Displayed Emotions
Emotions that are organizationally required
and considered appropriate in a given job.

49. Displayed Emotion

50. Air Hostess or Stewards in Aviation
Industry

51. At Funeral

52. At Wedding Procession— ‘Baarat’

53. Surface Acting
Hiding one’s inner feelings and
forgoing emotional expressions in
response to display rules.

54. Surface Acting
A car salesman is hiding his
‘anger’ towards a customer
who had long test drive
and still does not purchase
the car.
Still the Car Salesman
smiles and says
‘Come Again Sir..!!’

55. Deep Acting
Trying to modify one’s true inner
feelings based on display rules.

56. Doctor trying to genuinely feel more empathy for his
patients is ‘deep acting’