SlideShare ist ein Scribd-Unternehmen logo

Can You Hear Me Now Presentation

•Als PPS, PDF herunterladen•
•
D
dewoun

A presentation describing communication barriers and tools needed to break the barriers.

1 von 17
Can You Hear Me Now? Breaking Communication Barriers Dewoun Hayes CAP Author of “The Office Professionals Place”
Objectives ,[object Object],[object Object],[object Object]
How am I getting my point across? ,[object Object],[object Object],[object Object]
The Aggressors ,[object Object],[object Object]
The Assumers ,[object Object],[object Object]
The Interrupters ,[object Object],[object Object]
The Partials ,[object Object],[object Object]
The Rationales ,[object Object],[object Object]
The Triggers ,[object Object],[object Object]
Tools for Breaking Barriers
Active Listening ,[object Object],[object Object],[object Object]
Empathy NOT Sympathy ,[object Object],[object Object],[object Object]
Openness ,[object Object],[object Object],[object Object],[object Object],[object Object]
What’s on Your Mind? Q&A Thoughts…. Comments…
The Challenge ,[object Object],[object Object],[object Object]
Dewoun’s Resource Recommendations ,[object Object],[object Object]
“ Seek to understand, then to be understood.” Stephen Covey

Empfohlen

Adlt 610 Class 7 Understanding And Dealing With Resistance Review For Class 8
Adlt 610 Class 7 Understanding And Dealing With Resistance Review For Class 8Adlt 610 Class 7 Understanding And Dealing With Resistance Review For Class 8
Adlt 610 Class 7 Understanding And Dealing With Resistance Review For Class 8tjcarter
 
SAC330 Foundational interpersonal skills
SAC330 Foundational interpersonal skillsSAC330 Foundational interpersonal skills
SAC330 Foundational interpersonal skillsBealCollegeOnline
 
Step one
Step oneStep one
Step oneMwongera Anthony Henry
 
Adlt 610 Class 6 Fall 2007 Understanding And Dealing With Resistance
Adlt 610 Class 6 Fall 2007 Understanding And Dealing With ResistanceAdlt 610 Class 6 Fall 2007 Understanding And Dealing With Resistance
Adlt 610 Class 6 Fall 2007 Understanding And Dealing With Resistancetjcarter
 
Effective communication skills A Presentation By Allah Dad Khan
Effective communication skills A Presentation By Allah Dad Khan Effective communication skills A Presentation By Allah Dad Khan
Effective communication skills A Presentation By Allah Dad Khan Mr.Allah Dad Khan
 
Questioningv2
Questioningv2Questioningv2
Questioningv2MrsNunn
 
Communication Skills
Communication SkillsCommunication Skills
Communication SkillsTop Pillars
 
Basic Communication
Basic Communication Basic Communication
Basic Communication Sailesh Bhatia
 

Empfohlen

Adlt 610 Class 7 Understanding And Dealing With Resistance Review For Class 8
Adlt 610 Class 7 Understanding And Dealing With Resistance Review For Class 8Adlt 610 Class 7 Understanding And Dealing With Resistance Review For Class 8
Adlt 610 Class 7 Understanding And Dealing With Resistance Review For Class 8tjcarter
 
SAC330 Foundational interpersonal skills
SAC330 Foundational interpersonal skillsSAC330 Foundational interpersonal skills
SAC330 Foundational interpersonal skillsBealCollegeOnline
 
Step one
Step oneStep one
Step oneMwongera Anthony Henry
 
Adlt 610 Class 6 Fall 2007 Understanding And Dealing With Resistance
Adlt 610 Class 6 Fall 2007 Understanding And Dealing With ResistanceAdlt 610 Class 6 Fall 2007 Understanding And Dealing With Resistance
Adlt 610 Class 6 Fall 2007 Understanding And Dealing With Resistancetjcarter
 
Effective communication skills A Presentation By Allah Dad Khan
Effective communication skills A Presentation By Allah Dad Khan Effective communication skills A Presentation By Allah Dad Khan
Effective communication skills A Presentation By Allah Dad Khan Mr.Allah Dad Khan
 
Questioningv2
Questioningv2Questioningv2
Questioningv2MrsNunn
 
Communication Skills
Communication SkillsCommunication Skills
Communication SkillsTop Pillars
 
Basic Communication
Basic Communication Basic Communication
Basic Communication Sailesh Bhatia
 
Improve your listening skills for enhanced performance, reputation
Improve your listening skills for enhanced performance, reputationImprove your listening skills for enhanced performance, reputation
Improve your listening skills for enhanced performance, reputationTom Fuszard
 
Basic Communication
Basic CommunicationBasic Communication
Basic CommunicationThottarayaswamy Alagiriswamy
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsSugata Chowdhuri
 
2 questioning techniques v1
2 questioning techniques v12 questioning techniques v1
2 questioning techniques v1MrsNunn
 
Mindful listening
Mindful listeningMindful listening
Mindful listeningdebatemamma
 
Effective communication
Effective communicationEffective communication
Effective communicationPrasanth Prabhakaran
 
Effective communication
Effective communicationEffective communication
Effective communicationDokka Srinivasu
 
Listening
ListeningListening
ListeningReal Estate Services
 
Communication
CommunicationCommunication
CommunicationSunil Ganu
 
Test takingtips
Test takingtipsTest takingtips
Test takingtipsJanice Close
 
Skills Required to Communicate Difficult Situations
Skills Required to Communicate Difficult SituationsSkills Required to Communicate Difficult Situations
Skills Required to Communicate Difficult Situationsleadershipmgtservice
 
Research methods strengths weaknesses
Research methods strengths weaknessesResearch methods strengths weaknesses
Research methods strengths weaknessesJaket123
 
Uwnlim3
Uwnlim3Uwnlim3
Uwnlim3rucinski
 
83 74effective communication skills2012 16-05
83 74effective communication skills2012 16-0583 74effective communication skills2012 16-05
83 74effective communication skills2012 16-05kamakshi_kanchi
 
83 74
83 7483 74
83 74Nikita Ambre
 
Effective Communication
Effective CommunicationEffective Communication
Effective Communicationganesha B
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsSeta Wicaksana
 
Core management skills sample
Core management skills sampleCore management skills sample
Core management skills samplelearningcognet
 
Communication Skills
Communication Skills Communication Skills
Communication Skills Yodhia Antariksa
 
Leadership Misc
Leadership MiscLeadership Misc
Leadership MiscDavid McCleary
 
effective communication
effective communicationeffective communication
effective communicationjeshin jose
 
Presentation effective communication skills-1-1
Presentation effective communication skills-1-1Presentation effective communication skills-1-1
Presentation effective communication skills-1-1Kidzrio
 

Weitere ähnliche Inhalte

Was ist angesagt?

Improve your listening skills for enhanced performance, reputation
Improve your listening skills for enhanced performance, reputationImprove your listening skills for enhanced performance, reputation
Improve your listening skills for enhanced performance, reputationTom Fuszard
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsSugata Chowdhuri
 
2 questioning techniques v1
2 questioning techniques v12 questioning techniques v1
2 questioning techniques v1MrsNunn
 
Mindful listening
Mindful listeningMindful listening
Mindful listeningdebatemamma
 
Skills Required to Communicate Difficult Situations
Skills Required to Communicate Difficult SituationsSkills Required to Communicate Difficult Situations
Skills Required to Communicate Difficult Situationsleadershipmgtservice
 
Research methods strengths weaknesses
Research methods strengths weaknessesResearch methods strengths weaknesses
Research methods strengths weaknessesJaket123
 
83 74effective communication skills2012 16-05
83 74effective communication skills2012 16-0583 74effective communication skills2012 16-05
83 74effective communication skills2012 16-05kamakshi_kanchi
 
Effective Communication
Effective CommunicationEffective Communication
Effective Communicationganesha B
 

Was ist angesagt? (16)

Improve your listening skills for enhanced performance, reputation
Improve your listening skills for enhanced performance, reputationImprove your listening skills for enhanced performance, reputation
Improve your listening skills for enhanced performance, reputation
 
Basic Communication
Basic CommunicationBasic Communication
Basic Communication
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
2 questioning techniques v1
2 questioning techniques v12 questioning techniques v1
2 questioning techniques v1
 
Mindful listening
Mindful listeningMindful listening
Mindful listening
 
Effective communication
Effective communicationEffective communication
Effective communication
 
Effective communication
Effective communicationEffective communication
Effective communication
 
Listening
ListeningListening
Listening
 
Communication
CommunicationCommunication
Communication
 
Test takingtips
Test takingtipsTest takingtips
Test takingtips
 
Skills Required to Communicate Difficult Situations
Skills Required to Communicate Difficult SituationsSkills Required to Communicate Difficult Situations
Skills Required to Communicate Difficult Situations
 
Research methods strengths weaknesses
Research methods strengths weaknessesResearch methods strengths weaknesses
Research methods strengths weaknesses
 
Uwnlim3
Uwnlim3Uwnlim3
Uwnlim3
 
83 74effective communication skills2012 16-05
83 74effective communication skills2012 16-0583 74effective communication skills2012 16-05
83 74effective communication skills2012 16-05
 
83 74
83 7483 74
83 74
 
Effective Communication
Effective CommunicationEffective Communication
Effective Communication
 

Ähnlich wie Can You Hear Me Now Presentation

Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsSeta Wicaksana
 
Core management skills sample
Core management skills sampleCore management skills sample
Core management skills samplelearningcognet
 
effective communication
effective communicationeffective communication
effective communicationjeshin jose
 
Presentation effective communication skills-1-1
Presentation effective communication skills-1-1Presentation effective communication skills-1-1
Presentation effective communication skills-1-1Kidzrio
 
Effectiveness-in-communication
Effectiveness-in-communication Effectiveness-in-communication
Effectiveness-in-communicationravikantpvs
 
Effective communication skills 1-0
Effective communication skills 1-0Effective communication skills 1-0
Effective communication skills 1-0Antony Kumar
 
Workplace communication and conflict stc - sum500 - 4.16
Workplace communication and conflict stc - sum500 - 4.16Workplace communication and conflict stc - sum500 - 4.16
Workplace communication and conflict stc - sum500 - 4.16bstubbs1
 
Kt Interpersonaleffect
Kt InterpersonaleffectKt Interpersonaleffect
Kt Interpersonaleffectkeshav2011
 
Making the Call
Making the CallMaking the Call
Making the CallBrad Young
 
Basic Communication skills
Basic Communication skillsBasic Communication skills
Basic Communication skillsVICTOR NKWOCHA
 
Diploma of Management - Three Basic Types of Human Communication
Diploma of Management - Three Basic Types of Human CommunicationDiploma of Management - Three Basic Types of Human Communication
Diploma of Management - Three Basic Types of Human Communicationdanieljohn810
 
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptx
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptxKW Inner Strength - Assertive and Effective Communication - SlideShare.pptx
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptxKarenWarren29
 
Introduction to the 7 habits of highly effective
Introduction to the 7 habits of highly effectiveIntroduction to the 7 habits of highly effective
Introduction to the 7 habits of highly effectiveVignesh Kumar
 

Ähnlich wie Can You Hear Me Now Presentation (20)

Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Core management skills sample
Core management skills sampleCore management skills sample
Core management skills sample
 
Communication Skills
Communication Skills Communication Skills
Communication Skills
 
Leadership Misc
Leadership MiscLeadership Misc
Leadership Misc
 
effective communication
effective communicationeffective communication
effective communication
 
Presentation effective communication skills-1-1
Presentation effective communication skills-1-1Presentation effective communication skills-1-1
Presentation effective communication skills-1-1
 
Effectiveness-in-communication
Effectiveness-in-communication Effectiveness-in-communication
Effectiveness-in-communication
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Effective communication skills 1-0
Effective communication skills 1-0Effective communication skills 1-0
Effective communication skills 1-0
 
Self exploration
Self explorationSelf exploration
Self exploration
 
Workplace communication and conflict stc - sum500 - 4.16
Workplace communication and conflict stc - sum500 - 4.16Workplace communication and conflict stc - sum500 - 4.16
Workplace communication and conflict stc - sum500 - 4.16
 
Kt Interpersonaleffect
Kt InterpersonaleffectKt Interpersonaleffect
Kt Interpersonaleffect
 
Making the Call
Making the CallMaking the Call
Making the Call
 
Basic Communication skills
Basic Communication skillsBasic Communication skills
Basic Communication skills
 
Week 6 Communicate
Week 6 CommunicateWeek 6 Communicate
Week 6 Communicate
 
Diploma of Management - Three Basic Types of Human Communication
Diploma of Management - Three Basic Types of Human CommunicationDiploma of Management - Three Basic Types of Human Communication
Diploma of Management - Three Basic Types of Human Communication
 
Listening Skills
Listening SkillsListening Skills
Listening Skills
 
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptx
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptxKW Inner Strength - Assertive and Effective Communication - SlideShare.pptx
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptx
 
Active Listening
Active ListeningActive Listening
Active Listening
 
Introduction to the 7 habits of highly effective
Introduction to the 7 habits of highly effectiveIntroduction to the 7 habits of highly effective
Introduction to the 7 habits of highly effective
 

Can You Hear Me Now Presentation

  • 1. Can You Hear Me Now? Breaking Communication Barriers Dewoun Hayes CAP Author of “The Office Professionals Place”
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. Tools for Breaking Barriers
  • 11.
  • 12.
  • 13.
  • 14. What’s on Your Mind? Q&A Thoughts…. Comments…
  • 15.
  • 16.
  • 17. “ Seek to understand, then to be understood.” Stephen Covey

Hinweis der Redaktion

  1. Prof. Albert Mehrabian (UCLA, 1967) identified three major parts that convey meaning in human face to face communication: body language, voice tonality, and words. He conducted research to determine how people make meaning when a speaker says one thing but means another. If the speaker is sending a mixed message the listener will rely on the following cues to determine true meaning: 55% of impact is determined by body language—postures, gestures, and eye contact, 38% by the tone of voice, and 7% by the content or the words spoken.