We are all talking about the consumer revolution...how consumers are now becoming marketers for brands. However, when we look into this, is it really a new trend? Digital has certainly played a part in accelerating the process, so what are the fundimental rules we should look at?

1. Where is the future of advertising?

2. There isn’t one!

3. In a ‘ traditional’ format

4. “ Communications are changing” Source: Any strategist you happen to talk to 2004-2008

5. We are also now in ‘remote’ control and have the ability to switch off A desire to be spoken with rather than to We demand a different relationship from advertising We have greater choice We have more channels

6. It's a consumer revolution – a demanding but liberating shift. The rise of this powerful consumer boss marks one of the most important milestones in the history of branding. CEO of P&G

7. “ People don’t trust businesses the way they used to….For the first time we found that the most trusted sources were ‘a person such as yourself or a peer’. World events have led to that and blogging has led to that” Steve Rubel, quoted in the Guardian, March 20 th , 2006

8. Advertisers are facing a new challenge - How to penetrate the peer to peer network

9. Or is this actually new? If we track trends over time we find a different story

10. 1775 Paul Revere

11. 1946 Tupperware

12. 1978-1986 My babysitter

13. 2008 My lunch

14. “ People don’t need advertising to tell them about new products anymore” Source: Same pesky strategists as earlier 2004-2008 But they never did!

15. Word of mouth / peer to peer is not new …its just taking a different form

16. “ Brands are not facing a different challenge, just one which has been made more prominent by the digital world” Source: Me

17. Word of mouth has been replaced with… …“ word of mouse”

18. And consumers are not short of ways to spread the message

19. One person has the ability to influence thousands

20. So, what are the guidelines to successful communications in this connected world?

21. Engage rather than interrupt

22. Say the right things, in the right tone, using the right language at the right time Simply… be liked!

23. Brands need to communicate with consumers more… … on their level, using their terms

24. Get the brand body language right

25. "Body language is essential. Just to be free, to use it like your voice. A body can be small and have incredible violence. A body talks". Anne Parillaud

26. 7% spoken word 38% tone of voice 55% body language Communication is: Source: Mehrabian

27. 7% what brands say 38% how brands say it 55% where brands say it Communication is:

28. 7% content 38% communications 55% how to bring the comms to life Communication is:

29. Brands tend to focus on the 7% rather than 93% when planning communications

30. How to make the 93% work better for brands

31. 22% letting go… let the consumer take the lead

33. 14% ask the consumer what they want

35. 17% deliver what they ask for

37. 23% offer more than the standard… engage and entertain

39. 12% speak to consumers on their level…don’t preach

40. 5% speak to them when they want to be spoken to

41. When is the ‘primetime’ anymore?

42. Concentrating on making the 93% work harder helps the 7% to be heard

43. The most important thing in communication is to hear what isn’t being said Peter Drucker 1909-2005 Because…

44. It’s the 100% that drives the connection

45. And it’s human nature to surround ourselves with brands that we trust, understand, feel part of, and believe in

46. Only then will consumers embrace and spread the word