What do I know about my customers?

What Do I Know About My Customers? Do you know more about your customer after the migration? May, 12 th 2009

Capgemini is one of the world’s largest Management and IT Consulting firms Annual results 2008 Business Mix Our Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],8% 39% 35.3% 17.7% Consulting Services Technology Services Outsourcing Services Local Professional Services 5 Global Sectors ,[object Object],[object Object],[object Object],[object Object],[object Object],Transformation Consulting Customer Relationship Management Supply Chain Management Finance Transformation Architecture & Infrastructure Services Package Implementation Application Development & Integration Applications Management Infrastructure Management Business Process Outsourcing Local IT Services – Sogeti Hardware and Network Management

Main drivers for Legacy Migration Position Business for the future Survival - Operational Continuity Business Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Internal Focus External Focus Reduced Operating Cost Extend Business Reach Business Value Business Agility Strategic Direction Simplification IT Effectiveness Cost Out Burning Platform

Legacy Migration at a glance Re-engineering Re-hosting Modernisation same new same new Target Platform Technology Paradigm Non Functional Requirements Data Migration Non-intrusive Native migration

Legacy Migration – Rehosting vs Native Migration

Legacy Migration – Project Lifecycle ,[object Object],[object Object],Legacy Migration, it’s more than just migrating code ...

Some references on Legacy Migration Legacy Migration is mainly executed with appropriate tooling. Projects can be delivered with large offshore participation. Sector Project Workload Elapsed time Finance Pilot for migration of Tandem Cobol to IBM PL/1 1.112 days 6 months Finance Migration from VB6 to .Net 868 days 8 months Finance IBM PL/1 and IBM Cobol to IBM PL/1 12.500 days 2 years Finance Complete back-office renewal Mainframe to SAP package 5.000 days 1,5 year Public Re-host Powerhouse application from Data General to SUN Solaris 1 year Energy, Utilities & Chemicals Application migration from IBM servers to Intel PC running Linux < 100 days 1 month Finance Retro-documentation of existing application 3.700 days 7 months

Data Migration aspects vs Legacy Migration techniques Data Migration aspects Re-hosting ,[object Object],[object Object],Re-engineering ,[object Object],Modernisation via migration ,[object Object],[object Object],Modernisation non-intrusive ,[object Object]

Data Migration Management is one of the most critical work streams in implementation projects and numerous dimensions need to be addressed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Headline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Data migration is a Profession

Data Migration Methodology Capgemini Data Migration Methodology™ Target Legacy Data Migration Workbench (*) Upload Any Target Application Data enrichment Feedback errors Conversion rules Data cleaning Data & data profiling analysis Analyze results Conversion Any Source Application Manual Loading The control mechanisms (supported by adequate reporting) are embedded through the full migration process: Control of the source data on completeness and accuracy Control on the conversion rules Control of the uploaded data (content, correctness, functionality & performance), auditing approved 1 2 3 1 2 3 Supporting a business ready, validated and authorized data migration

Capgemini capitalizes on ‘Best Practices’, with tight Go Live production timeframes, from recent experiences Project Source Target Activities # Objects Tools # Records Success Rate STAR One @ Electrabel UNIPERS, UNIPRO, UNIFIN, UNICCS SAP ECC6.0 Manage full Technical Data Migration track and closely contribute to Data Cleansing 90 ABAP, LSMW, BAPI , Access, Excel, ALE 28,5 Mio 99,90 CRM @ Pidpa >60 source files SAP ISU, CRM, BI, Mobility Manage full data migration track / identify and manage cleansing 32 Capgemini DMW, ALE, Emigall, LSMW , specific Zreports, Access, Excel, CRM Replication 13,6 Mio 99,97 TMVW Electrabel CLIFAX & EUROCCS SAP ISU Manage full data migration track / identify and manage cleansing 2*20 Capgemini DMW, Emigall, LSMW , Access, Excel, specific Z-reports 6,7 Mio 99,28

Customer and customer data today is… Managed inside the organisation - Needed by many departments (marketing, finance, HR) - Common or global to all departments - Sometimes department specific - Originated from one or many departments/external data suppliers - Entered and/or maintained by one or many people - Distributed to several departments - And stored and maintained in several systems with introduction of new trends and business requirements - Tendance towards 360° customer view - Working with external call centers ,[object Object],[object Object],Where currently data has to be managed differently and can lead to… - Inaccurate, duplicate and inconsistent customer data - Inaccurate and unreliable operational and management reporting ,[object Object],[object Object],[object Object]

Conclusion Do I know more about my customer after the migration? How well do I know my customer today? Start today with a data assessment (Profiling & Functional), don’t wait until your transformation project starts, to obtain an ‘ objective ’ insight on your customer data and data quality, ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thanks! Technology Services Package Based Solutions Kathleen Hens Director Sap Practice Manager Capgemini Belgium N.V./S.A. Bessenveldstraat 19 B-1831 Diegem – Belgium Tel.: +32 2 708 10 50 – Fax: +32 2 708 25 78 Mob. +32 496 57 42 10 [email_address] Financial Services Project Center Wim Vos Director Capgemini Belgium N.V./S.A. Bessenveldstraat 19 B-1831 Diegem – Belgium Tel.: +32 2 708 13 79 – Fax: +32 2 708 25 78 Mob. +32 496 52 12 10 [email_address] Technology Services Package Based Solutions Thierry Vermunicht Senior Manager Capgemini Belgium N.V./S.A. Bessenveldstraat 19 B-1831 Diegem – Belgium Tel.: +32 2 708 10 50 – Fax: +32 2 708 25 78 Mob. +32 497 05 37 68 Thierry Vermunicht@capgemini.com

What do I know about my customers?

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