Lecture Slides 12 01 08

ITM 309 Change Management and Outsourcing Dr. Frederick Rodammer Michigan State University Eli Broad College of Business [email_address] December 1, 2008

Today’s Learning Objectives ,[object Object],[object Object],[object Object],[object Object]

OPENING CASE QUESTIONS Change at Toyota ,[object Object],[object Object],[object Object]

WHAT IS CHANGE MANAGEMENT? ,[object Object],[object Object],[object Object]

Preparing for Change ,[object Object],[object Object],[object Object],[object Object]

End User Resistance and Involvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

POSITIVELY VIEWED CHANGE ,[object Object],[object Object],[object Object],[object Object],High Low Confidence Public Checking Out Private Checking Out Informed Optimism Informed Pessimism Informed Doubt Uniformed Optimism Hopeful Realism Time

NEGATIVELY VIEWED CHANGE ,[object Object],[object Object],[object Object],Time Resistance Past Orientation Future Orientation Immobilization Denial Anger Bargaining Depression Exploration Acceptance

Change Management ,[object Object],[object Object],[object Object],[object Object]

Change Management Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

THE OUTSOURCING PHENOMENON ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

OUTSOURCING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

TEAMS, PARTNERSHIPS, AND ALLIANCES ,[object Object],[object Object],[object Object]

Outsourcing Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

THE CHALLENGES OF OUTSOURCING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

FUTURE OUTSOURCING TRENDS ,[object Object],[object Object],[object Object],[object Object]

ITM 309 Homework ,[object Object],[object Object],[object Object]

Lecture Slides 12 01 08

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Lecture Slides 12 01 08