The document outlines a webinar on virtual leadership presented by Cynthia Clay of NetSpeed Learning Solutions. The webinar teaches a 3C model of virtual leadership: calibrate, collaborate, and celebrate. It discusses trends in virtual teams, barriers to success, and importance of developing shared perspective and recognizing different motivational needs among virtual team members. The webinar also proposes a five-part virtual leader training program and calls participants to take action.

1. © 2015 NetSpeed Learning Solutions. All rights reserved. 1
Virtual Leadership:
Calibrate, Collaborate and
Celebrate
July 21, 2015

2. © 2015 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Apply the 3C model to improve your
managers' abilities to lead virtually
• Respond constructively to meet the
needs of virtual team members
• Bring the Virtual Leader™ program
to your organization

3. © 2015 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• 25+ years of experience
• Author of Great Webinars
• Chief Architect of the new Virtual
Leader™ program

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Tweet
#virtualleader

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Purpose
What do you want to gain from
participating in this webinar?

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Definition
A virtual leader manages a team with
individuals who telecommute or work from
other locations.
What role do you play?

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Trends
Over the next decade, will
the use of virtual teams:
• Decrease
• Stay the same
• Increase

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Who Uses Virtual Teams?
• 46% of organizations polled
• 66% of multi-national organizations
• 80% of organizations with 10,000+
employees
Sources: SHRM and i4CP

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Barriers to Success
• Virtual distance
• Incomplete communication
• Lack of reporting systems
• Micro-management
What other barriers might
challenge a virtual leader?

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Importance/Skill Gaps
1. Getting virtual team members’ poor
performance back on track
2. Holding virtual team members accountable for
results
3. Coaching with virtual team members to
develop skills
4. Building effective one-to-one
relationships with virtual team members

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Importance/Skill Gaps
5. Building strong teamwork with virtual team
members
6. Ensuring work productivity is high with virtual
team members
7. Mediating conflict between virtual team
members
8. Providing ongoing praise or
recognition to virtual team members

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Importance/Skill Gaps
9. Celebrating virtual team members’ team and
individual success
10. Ensuring work quality is high with virtual team
members
Source: NetSpeed Learning Solutions
N = 202

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Virtual Leader Gaps
Which of these top ten gaps are
true of your virtual leaders?

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Obstacles to Success
• Familiarity with project planning software
• Time to build relationships with virtual team
members
• Time to meet frequently with virtual team
members
• Easy access to problem solving
for technology
• Ability to monitor work tasks
and productivity
Source: NetSpeed Learning Solutions
N = 202

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Virtual Presence

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Create Virtual Presence
How can you create strong virtual presence?

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3C Model
Calibration Collaboration Celebration

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3C Model
Calibrate: To plan or devise something carefully so as to
have a precise use or application.
Calibration Collaboration Celebration

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3C Model
Collaborate: To labor together.
Calibration Collaboration Celebration

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3C Model
Celebrate: To praise someone, often publicly.
Calibration Collaboration Celebration

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Virtual Team Member Needs
What do virtual team members need
from you, their virtual leader?

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3C Model
Calibration Collaboration Celebration

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Calibrating Actions
Name one calibrating action you
should take as a virtual leader.

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Goal Setting
Is it possible for goal-setting to be collaborative and
motivating on a virtual team?

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3C Model
Calibration Collaboration Celebration

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Collaborative Awareness
Activity Availability Process Perspective Environment

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Cognitive Overload
What is the biggest
source of cognitive
overload on your
virtual teams?

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Perspective
How confident are you that your virtual team
has developed perspective in:
• Team norms
• Historical background
• Vision of the future
• Shared cultural values

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Perspective
Why is developing shared perspective
important to the team’s success?

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3C Model
Calibration Collaboration Celebration

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Theory of Acquired Needs
Achievement Affiliation Power
Source: David McClelland

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Theory of Acquired Needs
• Sets goals
• Takes risks
• Prefers feedback
• Works
independently
Achievement Affiliation Power

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Theory of Acquired Needs
Achievement
• Wants to belong
• Dislikes uncertainty
• Prefers
collaboration
• Wants to be liked
Affiliation Power

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Theory of Acquired Needs
Achievement Affiliation
• Wants to control
• Willing to argue
• Prefers competition
• Likes public
recognition
Power

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Theory of Acquired Needs
• Sets goals
• Takes risks
• Prefers feedback
• Works
independently
Achievement
• Wants to belong
• Dislikes uncertainty
• Prefers
collaboration
• Wants to be liked
Affiliation
• Wants to control
• Willing to argue
• Prefers competition
• Likes public
recognition
Power

36. © 2015 NetSpeed Learning Solutions. All rights reserved. 36
Theory of Acquired Needs
• Sets goals
• Takes risks
• Prefers feedback
• Works
independently
Achievement
• Wants to belong
• Dislikes uncertainty
• Prefers
collaboration
• Wants to be liked
Affiliation
• Wants to control or
influence
• Willing to argue
• Prefers competition
• Likes recognition
Power
What is your primary driver?

37. © 2015 NetSpeed Learning Solutions. All rights reserved. 37
Theory of Acquired Needs
• Sets goals
• Takes risks
• Prefers feedback
• Works
independently
Achievement
• Wants to belong
• Dislikes uncertainty
• Prefers
collaboration
• Wants to be liked
Affiliation
• Wants to control or
influence
• Willing to argue
• Prefers competition
• Likes recognition
Power
How might you recognize the results
of each person on your team?

38. 38© 2015 NetSpeed Learning Solutions. All rights reserved.
• Five, 90-minute web workshops
• Delivered by our virtual trainers
or your virtual trainers
• Combined with NetSpeed Fast
Tracks mobile for pre- and post-
class reinforcement
• May be licensed and
customized

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1
2
3
5
4
The Power of
Web Conferencing
Running Effective
Virtual Meetings
The Power of Connection
Building Virtual Relationships
The Power of Calibration
Building Accountability
on a Virtual Team
The Power of
Collaboration
Harnessing Individual
and Team Strengths
The Power of Celebration
Recognizing Individual
and Team Results
The Roadmap

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Virtual Facilitator Training

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Virtual Facilitator Training
• Deep dive, comprehensive course
• Focused on virtual design and delivery
• Next public VFTC courses begin Sept 7 and Oct
19
• Customized for private delivery in your web
conference platform

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Take Action
What will you do now?

43. 43© 2015 NetSpeed Learning Solutions. All rights reserved.
• Link to download our eBook
(Eight Essential Strategies to
Lead Virtual Teams).
• Purchase the new Virtual
Leader™ program for your
organization by September 15
(15% discount).
Take Our Survey

44. © 2015 NetSpeed Learning Solutions. All rights reserved. 44
Q & A

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Thank You!