Driving an Accountable and Collaborative Culture
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A one-hour webinar introducing 10 questions asked by Accountable Collaborators, based on the book Peer Power: Transforming Workplace Relationships by Cynthia Clay
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Driving an Accountable and Collaborative Culture
- 1. Driving an Accountable and Collaborative Culture February 6, 2013 © 2013 NetSpeed Learning Solutions. All rights reserved. 1
- 2. Webinar Objectives • Implement 10 questions asked every day by accountable collaborators • Capitalize on the four principles that support joint effort toward common goals • Adopt eight communication practices that drive a high-performance culture • Build peer power in your organization © 2013 NetSpeed Learning Solutions. All rights reserved. 2
- 3. About Cynthia Clay • 25+ years of experience • Author of Peer Power (John Wiley) • An expert in collaborative, engaging virtual learning • Committed to helping organizations build accountable collaborators © 2013 NetSpeed Learning Solutions. All rights reserved. 3
- 4. Tweet #peerpower © 2013 NetSpeed Learning Solutions. All rights reserved. 4
- 5. Purpose Poll What got you here today? © 2013 NetSpeed Learning Solutions. All rights reserved. 5
- 6. Our Story •Began as an independent consulting practice 1992 •Provided organization and leadership development to Pacific NW clients •Developed NetSpeed Leadership (blended learning) 2000 •Expanded nationally •Developed Blazing Service (blended learning) 2006 •Began to experiment with interactive, VILT using web conferencing •Developed NetSpeed Fast Tracks™ (integrated learning system) 2007 •Rebranded the company as NetSpeed Learning Solutions 2008 •Repurposed all programs for VILT •Introduced the Virtual Facilitator Trainer Certification course 2009 •Published Great Webinars •Published Peer Power 2011 •Launched the Peer Power virtual training program •Established as virtual learning experts 2012 •Wiley & Sons republish both Great Webinars and Peer Power © 2013 NetSpeed Learning Solutions. All rights reserved. 6
- 7. Negative Signs What signs tell you that there might be a lack of accountability in your organization? © 2013 NetSpeed Learning Solutions. All rights reserved. 7
- 8. Business Impact What business impacts do organizations experience when accountability is low? © 2013 NetSpeed Learning Solutions. All rights reserved. 8
- 9. Business Impact Poll #1 • Missed opportunities or targets • Reduced productivity • Lost customers • Inability to retain key employees • Increased conflict • Little risk-taking or innovation • Low employee morale • Average or poor performance © 2013 NetSpeed Learning Solutions. All rights reserved. 9
- 10. Positive Signs What signs tell you that teams are collaborating well in your organization? © 2013 NetSpeed Learning Solutions. All rights reserved. 10
- 11. Business Impact What business impacts do organizations experience when collaboration is high? © 2013 NetSpeed Learning Solutions. All rights reserved. 11
- 12. Business Impact Poll #2 • Creative solutions • Increased productivity • Retained customers • High employee engagement • Less unproductive conflict • Willingness to take risks • High employee morale • Increased revenue © 2013 NetSpeed Learning Solutions. All rights reserved. 12
- 13. Get Set Mindset Do they know WHAT? Skill Set Will Set Do they know HOW? Do they know WHY? © 2013 NetSpeed Learning Solutions. All rights reserved. 13
- 14. Mindset Poll How confident are you that your team has the right Mindset (they know WHAT to do, the goals and targets they must meet)? © 2013 NetSpeed Learning Solutions. All rights reserved. 14
- 15. Skill Set Poll How confident are you that your team has the right Skill Set (they know HOW to communicate, collaborate, and resolve conflicts)? © 2013 NetSpeed Learning Solutions. All rights reserved. 15
- 16. Will Set Poll How confident are you that your team has the right Will Set (they know WHY their targets matter and WHY their performance makes a difference)? © 2013 NetSpeed Learning Solutions. All rights reserved. 16
- 17. Accountable Collaboration Think of a time when you worked on a high- performance team. The team produced great results and worked together collaboratively. What factors created accountable collaboration on that team? © 2013 NetSpeed Learning Solutions. All rights reserved. 17
- 18. Ten Questions 1. What shared goals does our team have? 2. What pieces of the work puzzle do I own? 3. How do I make sure that my puzzle pieces fit seamlessly with the pieces that others own? © 2013 NetSpeed Learning Solutions. All rights reserved. 18
- 19. Ten Questions 4. How do I demonstrate respect for each person on this team? 5. What can I do each day to strengthen my relationships with my co-workers? © 2013 NetSpeed Learning Solutions. All rights reserved. 19
- 20. Ten Questions (Poll 1) Which of these first five questions is the most important question you should be asking TODAY? © 2013 NetSpeed Learning Solutions. All rights reserved. 20
- 21. Ten Questions 6. How do I support open, transparent communication on my team? 7. How can I improve existing processes to get better results? 8. How will I contribute positively and constructively, without blaming others, when problems arise? © 2013 NetSpeed Learning Solutions. All rights reserved. 21
- 22. Ten Questions 9. What else (what more) can I do to contribute to the team’s results? 10.How can I work jointly with co-workers to address obstacles to the team’s success? © 2013 NetSpeed Learning Solutions. All rights reserved. 22
- 23. Ten Questions (Poll 2) Which of these second five questions is the most important question you should be asking TODAY? © 2013 NetSpeed Learning Solutions. All rights reserved. 23
- 24. Four Principles © 2013 NetSpeed Learning Solutions. All rights reserved. 24 24
- 25. Four Principles © 2013 NetSpeed Learning Solutions. All rights reserved. 25
- 26. Be Real • Share your views and goals. • Acknowledge reality. How did Carmen apply these practices? © 2013 NetSpeed Learning Solutions. All rights reserved. 26
- 27. Four Principles © 2013 NetSpeed Learning Solutions. All rights reserved. 27
- 28. Take Responsibility • Be responsible for your experience. • Communicate with others. How did Stan apply these practices? © 2013 NetSpeed Learning Solutions. All rights reserved. 28
- 29. Four Principles © 2013 NetSpeed Learning Solutions. All rights reserved. 29
- 30. Extend Respect • Listen, listen, listen. • Allow others to solve their own problems. How did Helen apply these practices? © 2013 NetSpeed Learning Solutions. All rights reserved. 30
- 31. Four Principles © 2013 NetSpeed Learning Solutions. All rights reserved. 31
- 32. Build Relationships • Get input. • Seek solutions that benefit all. How did Bill apply these practices? © 2013 NetSpeed Learning Solutions. All rights reserved. 32
- 33. Five Strategies © 2013 NetSpeed Learning Solutions. All rights reserved. 33
- 34. Nine Challenging Coworkers Common Behavior © 2013 NetSpeed Learning Solutions. All rights reserved. 34
- 35. Virtual and Classroom © 2013 NetSpeed Learning Solutions. All rights reserved. 35
- 36. Peer Power Published in 2012 by John Wiley & Sons © 2013 NetSpeed Learning Solutions. All rights reserved. 36
- 37. Classroom and Virtual • Six modules for maximum flexibility • Based on adult learning principles • Interactive and collaborative • Practical skill-building • Easily customizable © 2013 NetSpeed Learning Solutions. All rights reserved. 37
- 38. Online Tools • “About You” Assessment • “About Them” Assessment • Podcasts and Knols at NetSpeed Fast Tracks™ • Post-class Reinforcement at the NetSpeed Coach Learning Center™ © 2013 NetSpeed Learning Solutions. All rights reserved. 38
- 39. The Learning Center © 2013 NetSpeed Learning Solutions. All rights reserved. 39
- 40. NetSpeed Fast Tracks™ © 2013 NetSpeed Learning Solutions. All rights reserved. 40
- 41. Train-the-Trainer Model • Certify internal trainers • Face-to-face and virtual options • License the complete program © 2013 NetSpeed Learning Solutions. All rights reserved. 41
- 42. Delivery Model • Bring in our certified trainers • Face-to-face and virtual options • License the complete program © 2013 NetSpeed Learning Solutions. All rights reserved. 42
- 43. Benefits • Build accountable collaborators at all levels • Reduce unproductive conflict • Meet the needs of virtual learners and leaders • Offer ready-to-launch blended programs • Report business impact • Receive flexible, responsive service © 2013 NetSpeed Learning Solutions. All rights reserved. 43
- 44. Take Our Survey • One person receives a copy of Peer Power • One person receives two seats in the next Peer Power Public Webinar Series (4 webinars) • Date: May 10 – May 31 © 2013 NetSpeed Learning Solutions. All rights reserved. 44
- 45. Q&A © 2013 NetSpeed Learning Solutions. All rights reserved. 45
- 46. Thank You! 46