1. Cloud Services Measurement
Consortium
Information Session
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© 2010 Carnegie Mellon University

2. About Carnegie Mellon University
Carnegie Mellon University (www.cmu.edu) is a private,
internationally ranked research university with programs in areas
ranging from science, technology and business, to public policy,
the humanities and the fine arts.
More than 11,000 students in the university’s seven schools and
colleges benefit from a small student-to-faculty ratio and an
education characterized by its focus on creating and
implementing solutions for real problems, interdisciplinary
collaboration and innovation.
A global university, Carnegie Mellon’s main campus in the United
States is in Pittsburgh, Pa. It has campuses in California’s Silicon
Valley and Qatar, and programs in Asia, Australia, Europe and
Mexico.
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© 2010 Carnegie Mellon University

3. A Map of the Internet in 1971
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© 2010 Carnegie Mellon University

4. About Carnegie Mellon Silicon Valley
Dedicated to educating its students to become leaders in global
technology, innovation, management and to performing
innovative research that connects it to local, national and global
high-tech companies.
Carnegie Mellon and the College of Engineering have established
a natural extension in Silicon Valley, one that integrates the rich
heritage and resources of the Pittsburgh campus with the
opportunities available in the highly innovative and
entrepreneurial Silicon Valley.
Offering graduate programs in software engineering, software
management, information technology, innovation and mobility,
each program provides the appropriate mix of technical, business
and organization skills critical to our students’ success.
With research that focuses on a suite of new technologies
Carnegie Mellon Silicon Valley is committed to creating and
implementing solutions for real problems.
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© 2010 Carnegie Mellon University

5. What Are Cloud-based Services?
A service is a way of delivering value to a
customer by facilitating expected outcomes.
An IT-enabled service is a service that depends
on an IT infrastructure for it’s delivery.
A cloud-based service is an IT-enabled service
that is provided using a IT infrastructure
accessed via internet protocols.
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6. What Are We Proposing?
• Carnegie Mellon University is launching an
initiative to address the need for industry-
wide, globally accepted measures for
calculating the benefits and risks of cloud-
based services.
• This initiative will be organized as a research
consortium of industry, government and
academic organizations.
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© 2010 Carnegie Mellon University

7. Why Should We Do This?
• Services are moving into the cloud
• There appear to be compelling cost and
quality benefits in some cases
• But there is a vague uneasy feeling that the
cloud is risky
• Can we quantify the benefits, costs, and risks
in a standard way that allows an objective
comparison of cloud-based services, and the
comparison of cloud-based to internal data
center located services?
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© 2010 Carnegie Mellon University

8. What Will The Consortium Do?
• Contribute to the solution of the Cloud-based
service measurement problem as determined
by the consortium members
• The initial project is the development of a
Service Measurement Index
– A framework for organizing and classifying service
measures
– A standard way of describing and documenting
service measures
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© 2010 Carnegie Mellon University

9. What Would My Organization Need
to Do to Join the Consortium?
• Be willing to provide resources to the
Consortium
• Sign Consortium Agreement
• Assign one or more people with service
measurement expertise to work on the
Consortium team
• Provide funding
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© 2010 Carnegie Mellon University

10. How Does the Consortium Work
Get Done?
• The directors recruit members, provide
overall management and coordination and
contribute to the technical effort
• The consortium members provide researchers
to work on the framework
• Others get involved by:
– Agreeing to be interviewed
– Providing measures and data
– Reviewing consortium products
– Agreeing to implement and test consortium defined
measures
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© 2010 Carnegie Mellon University

11. Why Join the Consortium?
• Because successful results would help your
organization
• To influence the results
• To have early access to draft results
• To work with world-class peers
• To contribute to the community
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© 2010 Carnegie Mellon University

12. For Additional Information
Contact the Consortium Directors
Jeff Perdue
Jeff.perdue@sv.cmu.edu
Jane Siegel
Jane.siegel@sv.cmu.edu
http://www.sv.cmu.edu
http://www.cloudcommons.com
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© 2010 Carnegie Mellon University