1. CIO – Tom Hull Technical Director – Dale McKay www.slideshare.net/conrop/its-information-technologies-services ITS – Information, Technology ServicesWelcome – security update September 2, 2009

2. Two networks on campus Sienaservices CAG – Citrix Access Gateway (https://cag.siena.edu) Webmail (https://imail.siena.edu) Wireless School of Science Other Logins Banner - Web – Student/faculty Postini (http://login.postini.com) Accounts and password overview September 2, 2009

3. 24- Hour Computer Labs September 2, 2009 Roger Bacon 350 Library MacClosky Square Hines Hall 116

4. Location of ITS Helpdesk on campus Hines Hall 8:00 – 5:00 M-F 786-5000 Standish Library Track-it – ticketing program You can call, email (helpdesk@siena.edu) or stop by to have a ticket created. General Information http://www.siena.edu/technology Helpdesk September 2, 2009

5. How to log in http://blackboard.siena.edu/ What’s new Help with setting up courses Jami Cotler Phyllis Conroy Chuck Rothman Blackboard Learning Management System September 2, 2009

6. Department created to provide assistance in using technology in the classroom. Leverage of Web 2.0 and LMS technology in conjunction with sound pedagogy to produce an appropriate and effective teaching and learning environment Lunch and Learn – schedule Serra Hall West room – first Monday of the month starting October 5 during free period 12:35 – 1:30 pm Documentation on the web after each session Department of Instructional Technology September 2, 2009

7. EEC’s and EEL’s (Electronically Enhanced Classrooms and Electronically Enhanced Labs) Where are they on campus? Overview of equipment – and FAQ’s Sync issue Bulbs Interrupt the class? Shortcut to FAQ’s on the desktop Who/how to call if you have a problem 5000/786-5000 EEC’s and EEL’s September 2, 2009

8. RDP - Remote Desktop Protocol Way to connect to your office desktop from the podium in an EEC Why? Show large files Software on office computer will not have to be loaded on EEC Contact Helpdesk if you want to do this. Remote Desktop to EEC’s September 2, 2009

9. AV equipment available – from Library – Sean Conley Portable laptops/projectors from ITS Helpdesk Other AV equipment September 2, 2009