A social media monitoring tool can help companies reduce costs and shorten product development cycles by gathering feedback directly from consumers. It provides insights into what customers want by analyzing online conversations. Companies can use this information to create more desirable products, reduce marketing expenses, and identify influencers to help with development. Monitoring social media also allows companies to get post-launch feedback and find new potential markets.
Creating Products They Want: Consumer Driven Innovation via Social Media Monitoring
1. Whitepaper
LET’S TALK:
Social Media ROI
With Connie Bensen
Creating Products
They Want:
Consumer Driven
Innovation via Social
Media Monitoring
8th in the Social Media ROI Series
Authored in Conjunction with Deb Robinson