1. Family Ties Downgrade to Halfway and converted BPE Prepaidc Product Managers : Waddi Miguel Helen Manalili

2. BACKGROUND Churn has been a big problem in 2009; a total of 2,494 FT customers were permanently disconnected. Sixty four percent (64%) or 1,584 were due to non-payment of their accounts while thirty six percent (36%) or 910 were requested by the customer. Of the 910 customer initiated disconnections, thirty six percent (36%) or 331 of the 910 were due to financial constraints. And continues to be a problem for the 1 st trimester of 2010. With the positive result of Project FaceOff and FaceOff Level Up for both Bayan Consumer and Regional and with the newest Halfway Product offering of Bayan Global. Project Hockey , Family Ties Downgrade to Halfway and converted BPE Prepaid would be the best solution to arrest the significant increase of churn.

4. FT DOWNGRADE TO HALFWAY PROCESS

5. WHAT TO OFFER? Prepayment/OTC: Service Activation Japan : Y 1,000 US : $ 10 UK : £ 10 This will include free P100.00 Reload Card Prepayment/OTC: a.) Service Activation Japan : Y 1,000 US : $ 10 UK : £ 10 This will include free P100.00 Reload Card b.) Stand-Alone SIM Card Japan : Y 800 US : $ 10 UK : £ 5 Prepayment/OTC a.) Service Activation Japan : Y 1,000 US : $ 10 UK : £ 10 This will include free P100.00 Reload Card b.) Prepaid Kit HUAWEI ZTE Japan : Y 4,600 5,200 US : $ 50 55 UK : £ 35 40

6. WHO WILL OFFER? Respective Group will offer the program to Overseas Abroad. Upon confirmation of the later, respective group should secure the following info: Other Contact Numbers and Delivery Address of the beneficiaries and ask the subscriber to settle the arrears.

7. WHO WILL ENCODE IN ICMS FOR PD SO?

8. WHO WILL ENCODE IN FTS?

9. WHO WILL ENCODE IN FTS? Create FT (first copy/paste the number then click on the outside of the box for loading, after system finishes loading, you can fill up the rest of the information: Last Name, First Name and ESN

10. WHO WILL ENCODE IN FTS- NETWORK BASED CPE? Fill up the Fault Report Information A.1. Report code = P005 – Others A.2. Stage Code = A77 A.3. Memo = (copy/paste the memo format) then fill up the information needed: Memo Format: MDN for Project HOCKEY For HLR and AAA modification Old Number: New Number: ESN: BDAY : REMARKS: conversion to prepaid BG Specialist Name :

12. WHO WILL ENCODE IN FTS- STAND-ALONE & PREPAID KIT? Fill up the Fault Report Information A.1. Report code = P005 – Others A.2. Stage Code = A77 A.3. Memo = (copy/paste the memo format) then fill up the information needed: Memo Format: MDN for Project HOCKEY For HLR and AAA pre-activation MDN: ICCID: BDAY : REMARKS: conversion to prepaid BG Specialist Name :

14. WHO WILL ENCODE IN MIS PORTAL?

15. WHO WILL ENCODE IN MIS PORTAL? Click Copy of Prepaid face-off then click Edit in Microsoft Office Excel

16. WHO WILL ENCODE IN MIS PORTAL? Fill up the information in color pink highlight, under program column type “ PROJEECT HOCKEY” then Close and Save

17. WHO WILL ENCODE IN ICMS FOR HALFWAY NI SO? BAC shall encode application endorsed by BG Specialist. Halfway NI Process shall properly observed

18. NEW INSTALL PROCESS Prepayment - NIHP

19. NEW INSTALL PROCESS Prepayment – NIHP cont…

20. DEFAULT MEMO - NEW INSTALL SERVICE ORDER BEGIN INSTR Inbound DID #: Inbound Translation String : DID Provider : Philippine subscriber – Bayan #: Payment Facility : MRR: OTC: Promo/Program : Halfway subscriber contact # : Account Specialist : Business Manager : Agent name: Special Instructions : END INSTR Memo Type : HN

21. AFTERSALES – RELOAD CARDS FOR PHIL SUBS

22. ICMS PARAMETERS – S&Es Use existing Network-based CPE (includes free P100 worth Reload Card) Market S&E Code Short Description Rate (VAT in) Japan YSA01 Halfway Activation Fee ¥ 700.00 YSA02 (tag-along) Halfway BPEP Reload ¥ 300.00 UK LSA01 Halfway Activation Fee £ 8.00 LSA02 (tag-along) Halfway BPEP Reload £ 2.00 US USA01 Halfway Activation Fee $7.00 USA02 (tag-along) Halfway BPEP Reload $3.00

23. ICMS PARAMETERS – S&Es Use existing RUIM-based CPE (includes free P100 worth Reload Card) Market S&E Code Short Description Rate (VAT in) Japan YPH01 YSIM1 Halfway Activation Fee JPN Prepaid stand-alone SIM ¥ 1,000.00 ¥ 800.00 UK LPH01 LSIM1 Halfway Activation Fee UK Prepaid stand-alone SIM £ 10.00 £ 5.00 US UPH01 USIM1 Halfway Activation Fee USA Prepaid stand-alone SIM $ 10.00 $ 10.00

24. ICMS PARAMETERS – S&Es Avail Prepaid Kit (includes SIM Card & free P100 worth Reload Card) Market S&E Code Short Description Rate (VAT in) Japan YPH01 Halfway Activation Fee ¥ 1,000.00 YZPP1 JPN ZTE WP960CD v4 - BPEP Kit ¥ 5,200.00 YHPP1 JPN Huawei ETS 2555 - BPEP Kit ¥ 4,600.00 UK LPH01 Halfway Activation Fee £ 10.00 LZPP1 UK ZTE WP960CD v4 - BPEP Kit £ 40.00 LHPP1 UK Huawei ETS 2555 - BPEP Kit £ 35.00 US UPH01 Halfway Activation Fee $10.00 UZPP1 USA ZTE WP960CD v4 - BPEP Kit $55.00 UHPP1 USA Huawei ETS 2555 - BPEP Kit $50.00

25. ICMS PARAMETERS – S&Es Reload Cards Market S&E Code Short Description Rate (VAT in) Japan YER01 JPY BPEP Reload ¥ 300.00 YER02 ¥ 500.00 YER03 ¥ 700.00 UK LER01 UK BPEP Reload £ 2.00 LER02 £ 4.00 LER03 £ 6.00 US UER01 US BPEP Reload $3.00 UER02 $5.00 UER03 $7.00

26. DELIVERY OF CPE AND CALL OUT For Metro Manila – BG Specialist will arrange the delivery of Prepaid Kit or Stand-alone to authorized local courier For Regional Areas– BG Specialist will arrange pick-up schedule with Bayan Center Once the application is processed BG Specialist provide report to Global CS and Telemarketing to conduct Welcome Call and instruction on how to *activate the prepaid account * To activate the Prepaid Account just call 3880 then press 2 to know the account balance. Upon successful activation, system will send text message indicating bayanPHONE extra-prepaid telephone number

27. - END OF PRESENTATION- Q & A