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1 Image : franksblog.edublog.org Online collaboration tools between mediators Christine Koehler http://twitter.com/Mediateur_ I International Congress on mediation, Lisbon 7-9 october 2010

How will this session go ? alternance of Interactions with you Presentation from me Using 1 online tool based on experience: French Judiciary experiment 4

We’ll use 1 online tool : 6

Why Tweeter ? ,[object Object]

Asynchronous :engage conversation with friends and people interested in what you say ,[object Object],we'll do thattoday ! 7

How to connectyourlabtop or smartphone to internet ? Use wifi Username: mediationcong Password: mediationcong2010 8

Do you have a Twitter account ? 9 Type « twitter » in Google http://twitter.com/ ‘microblogging’ SMS/instant messaging, Public, called a « tweet » 140 characters

yes ! use hashtag #Lisbmed in all your tweets 10

No Twitteraccount ?let’screate one 11

So nowyou have one ! use hashtag #Lisbmed in all your tweets Or, to have this #Lisbmedautomatically included, go to http://tweetchat.com http://tweetgrid.com or http://twubs.com and start ! 12

Sendyour first Tweet ! Introduce yourself. Location? Focus? Favorite topics? add #Lisbmed in each tweet 13

we will dialogue together creating a Twitterwall 14

17 Why would you, mediator, collaborate with other mediators ? use Twitter and #Lisbmed to share your thinking

French experiment : mediators for labour disputes Place : Cour d'Appel de Paris 10 chambers involved Preparation : 3 years discussions 4 mediators’organizations involved 1 process agreed 18

French experimentphase I : information during public hearing Mediatorsselected by organizations 1 mediator present in each public hearing 40 mediatorsinvolved Court selects cases suitable for mediation and suggest to meet mediator for information If both parties agree, mediation can start StartedDecember 2009 19

Phase II: summons for information Court will select appropriate cases All parties with lawyers will get appointment together with mediator for information as soon as appeal is received Expected to start in December 2010 20

At start, still many questions How to organize chart of “on duty” mediators? Where do mediatorssit ? next to Court ? with public and lawyers ? somewhereelse ?. How to deal with reluctant judges ? How to report questions and remark to Court ? Whochooses the mediator ? the Court ? the parties ? How to mesure effectiveness of mediation ? how to all mediators get into court without queuing with public visitors how to recognize visually a mediator … 21

Solutions found : Chart of duties prepared by 1 representative of mediators Keep accurate track of presence All changes arranged prior to hearing and informed to rep Weekly meeting of mediators Regular contacts with Court Coordinator …. 22

After 9 months often Difficult to maintain momentum Some mediators cannot attend meetings Mediators’meetings seem rated as unsatisfying 23

Myown questions How to capitalizeexperience ? How to learnfromit ? How to shareitwithothers ? How to increase participation ? 24

Whycollaboratebetweenmediators ? Youranswers 25

27 Whycollaborate online ? use Twitter and #Lisbmed to share your thinking

Cour d’Appel experiment 29 Creation of a Google group

Characteristics groups.google.com/ Free Needs to have/create a Google Account Can be 100% private :approved subscription Eachmemberreceived emails either on his computer, or online as requested Space to share documents online Space to share links online 30

Whatget'sdone on our Google Group ? Share reports of duties =>increased knowledge of each chamber's position Ask questions and get answers Prepare meetings Share on dutycalendar Share meetings reports between our coordinators and judges Share documents Know eachother etc.. 31

Whycollaborate online ? Youranswers 32

33 How to start a collaboration online ? use Twitter and #Lisbmed to share your thinking and/or experience

Help people learn Be ready to help Encourage people Buildeasy FAQ Keep It Simple Build trust Communicateprogress 35

Key successfactors openess trust interaction engagement 36

How to start a collaboration online ? Youranswers 37

38 What are your favorite online tools? use Twitter and #Lisbmedto share : Name of online tool ? Use ? Why do youlikeit ? (careful: 140 charactersonly)

There are Tools for .. Everything ! … Select few 39

Tools for Sharing information With group Withinterested people With « everybody » 40

Tools for workingtogether on 41 Word documents Spreadsheets Slide shows Calendars Databases Without back and forth emails !

Google Documents : 100% online Document or spreadsheet or presentation or pdf … Create or import fromyour computer Sharewithothers

Practical Tools : Finding time dates for meetings 43

Collaborative Websites 44 Wikis ! Wiki-wiki meansrapidity in Hawaian More and more free solutions Wellknownexample : Wikipedia

What are your favorite online tools? Youranswers 46

47 What challenges do yousee ? use Twitter and #Lisbmedto share

Cour d’appel experiment Many mediators were not familiar even with email had to teach them how to create Google account preparetutorials prepare easy to find screen sharing Encourage unformal discussion, even if this gives many emails in inbox, in order to create group cohesion 48

What challenges do yousee ? Youranswers 49

50 Questions ? use Twitter and #Lisbmedto share

sources Top Twitter Tutorials on YouTube 100-tools-for- learning-2009 The emerging Top 100 Tools for Learning 2010 List 30 Ways to use Social Media to Work Smarter lrnchat.wordpress.com/ 51

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