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Elements of business skills chapter 7 slides

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Chen Yugin
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Chapter 7 - 1 Customer Service
What is customer service? ,[object Object]
Why is customer service important? ,[object Object]
Why is customer service important? ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Selling Process ,[object Object],[object Object],[object Object]
Chapter 7 - 2 Approaching Customers
The Selling Process ,[object Object],[object Object],[object Object]
Approaching Customers ,[object Object]
Why do we approach customers? ,[object Object]
Types of approach ,[object Object],[object Object],[object Object],[object Object]
Types of approach ,[object Object],[object Object],[object Object]
Types of approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of approach ,[object Object],[object Object],[object Object],[object Object],[object Object]
Types of approach ,[object Object],[object Object],[object Object],[object Object],[object Object]
Try this group discussion ,[object Object],[object Object]
Chapter 7 - 3 Making a sales Presentation
The Selling Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
Making a sales presentation ,[object Object]
Why make a sales presentation? ,[object Object]
Why make a sales presentation? ,[object Object],[object Object]
Types of Scenario ,[object Object],The customer knows exactly what he wants ,[object Object]
Types of Scenario ,[object Object],The customer is just browsing. If he is interested in something, he may buy it. ,[object Object],[object Object]
Types of Scenario ,[object Object],The customer has no idea what he wants. ,[object Object],[object Object],[object Object],[object Object]
Problem solving activity 1 Pg 184 ,[object Object],[object Object],[object Object]
Presenting the product ,[object Object]
Presenting a good product ,[object Object],[object Object],[object Object],[object Object]
Problem solving activity 2 Pg 188 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Handling a customer’s questions ,[object Object],[object Object],[object Object]
Handling a customer’s objections ,[object Object],[object Object],[object Object],[object Object]
Handling a customer’s questions and objections ,[object Object],[object Object],[object Object],[object Object]
Problem solving activity 3 Pg 191 ,[object Object],[object Object]
Closing the sale ,[object Object],[object Object],[object Object],[object Object]
Closing the sale ,[object Object],[object Object],[object Object]
Closing the sale ,[object Object],[object Object],[object Object],*Some points to remember*
Chapter 7 - 4 Providing After Sales Service
The Selling Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Importance of after sales service ,[object Object]
Importance of after sales service ,[object Object],[object Object],[object Object],[object Object],[object Object]
Importance of product knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Handling customer’s enquiries and request ,[object Object],[object Object]
Handling customer’s enquiries and request ,[object Object],[object Object],[object Object],[object Object]
Return of Unsatisfactory Product ,[object Object],[object Object],[object Object],[object Object]
Return of Unsatisfactory Product ,[object Object],[object Object],[object Object]
Dealing with difficult customers ,[object Object],[object Object],[object Object],[object Object],[object Object]
Dealing with difficult customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Elements of business skills chapter 7 slides

  • 1. Chapter 7 - 1 Customer Service
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  • 6. Chapter 7 - 2 Approaching Customers
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  • 16. Chapter 7 - 3 Making a sales Presentation
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  • 35. Chapter 7 - 4 Providing After Sales Service
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