The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.Get ITIL Certification Today! Celtem Learning.
2. OVERVIEW
ITIL Foundation is the comprehensive framework, a
base on which IT Processes are composed within IT
company.
The Foundation Certificate in IT Service Management
(ITIL Foundation) is a proof that the person possessing
the certificate understands the ITIL terminology, structure
and basic concepts and has comprehended the core
principles of ITIL practices for Service Management.
3. KEY LEARNING OBJECTIVES
Introduction to ITIL Concepts, Terminology - Gain a high
level overview of ITIL.
The Service Lifecycle - Understand the fundamental ITIL
lifecycle stages, processes, functions, roles &
responsibilities.
Service Strategy - How to align IT strategy with business
goals and expectations.
Service Design - Transform business requirements into
strategic solutions.
Service Transition - Manage change, risk, and quality
assurance.
Service Operation - Establish day-to-day business
operations and customer expectations.
4. KEY LEARNING OBJECTIVES
Continual Service Improvement - Strategize for overall
process and service improvement.
Prepares participants to take and pass the ITIL
Foundations Certification examination successfully.
Increase your visibility and become a more valuable
member within your organization.
Earn PDUs for maintaining your PMP® Credentials.
This course is packed with stimulating discussions,
lots of practical examples, and a real-life case study
woven through the course to illustrate the concepts
taught. The ITIL Foundations exam can be taken online
or paper based and will be organization by CELTEM.
5. COURSE OUTLINE
Day 1
Introduction
Service Management as a Practice and Service
Lifecycle
Generic Concepts and Definitions covering Service
Strategy, Service Design and Service Transition
Key Principles and Models covering Service
Strategy, Service Design and Service Transition
Processes covering Service Strategy, Service
Design and Service Transition
6. Day 2
Generic Concepts and Definitions covering Service
Operation and Continual Service Improvement
Key Principles and Models covering Service
Operation and Continual Service Improvement
Processes covering Service Operation and Continual
Service Improvement
Functions
Roles
Technology and Architecture
Revision
Mock Examination (60 Minutes)
COURSE OUTLINE
7. The ITIL® Foundation exam-prep handbook
ITIL® Foundation simulation tests – 3 sets
ITIL® process model
16 contact hours certificate
ITIL® Foundation Exam from APMG/TUV
Access to our post workshop online
WHAT IS INCLUDED?
8. WHY CELTEM?
Accredited by APMG &
TUV SUD
Use Accredited Trainer and
Course Materials in delivery
Accredited Examination
Center (AEC) by APMG, TUV
Trained more than 10000
professionals in India &
Abroad
Training programs is
customized to suit
individuals´ unique learning
needs
The first-attempt pass
rates for attendees are
among the topmost quartile
among global training
providers
9. The training workshop will introduce the concepts of IT
Service Management (ITSM) based on the industry
standard IT Infrastructure Library and aims to help
students leverage ITIL concepts and practices in their
daily work, while success in the examination allows
them to progress – through the ITIL Service Capability
and/or the ITIL Service Lifecycle modules – to achieving
their ITIL Service Management Expert accreditation.
BENEFITS
10. Anyone who requires a basic understanding of the
ITIL® Framework and how it may be used to enhance
the quality of IT Service Management within an
organisation.
IT Professionals that are working within an
organisation that has adopted and adapted ITIL® who
need to be informed about and thereafter contribute to
an ongoing service improvement programme.
It will also benefit:
IT Service Providers
IT Directors and Managers
CIO’s
Business Managers
Service Management Consultants and
Contractors
Business Process Owner
TARGET AUDIENCE
11. CELTEM Learning provide flexible method for registering
for our workshops. If you need more information and
having any problem, please contact our customer
relationship manager.
1. Online Registration
Register online in our website celtemlearning.com
select workshop you wish to enroll and pay using your
credit/debit card.
2. Pay through Cheque/DD
Check should be in favour of ‘CELTEM Knowledge
Solutions Pvt. Ltd.’ send it to:
CELTEM Knowledge Solutions Pvt. Ltd.
No.4, 15th Cross, 4th Sector, MCHS, HSR Layout,
Bangalore - 560 034, India. You have to register online in
our website celtemlearning.com
REGISTRATION DETAILS
12. 3. Online Transfer
Transfer fund online to our Bank Account
Bank Name: ICICI Bank, HSR Layout Branch, Bangalore
A/c No – 035705000395
IFSC Code - ICIC0000357
You have to register online in our website
celtemlearning.com
REGISTRATION DETAILS