Keynote presentation held at hte 20th anniversary of Amsterdam Tourist Assistent Services in June 2011

1. How to deploy Victim Support in Tourism in „the digital sphere of todays reality“ aka „The Internet“

2. In its short life the Internet had several names Mainly it became another layer of our reality and of our shared experience.

3. To show the importance of the Internet often numbers are used 48 hours of video uploaded every Minute on 150.000 photos uploaded 500.000 status updates posted every minute on 1500 Tweets send every second on

4. Don't care about numbers. Care about results. Care about human beings. Care about what really can happen When we use the tools of the internet wisely.

5. 1: Tracking Stolen Notebooks After not getting any help from police Joshua Kaufman decided to publish photos taken by with Hidden on a tumblr blog he started within minutes. www.thisguyhasmymacbook.tumblr.com Within hours the blog went viral. Press was calling the police. The thief was arrested 48h later.

6. 2: Realtime Tracing Police and other law enforcement units are using Twitter to include the public into realtime hunt for stolen goods especially cars, bikes and motorbikes www.twitter.com From Austin, Texas to Duisburg, Germany – police is working successfully with this tool.

7. 3: Finding People Police in Hannover Germany is running its own „Fanpage“ on Facebook. They successfully integrate the community to solve cases. www.facebook.com Integrating people carefully into the fight against crime Creates a responsible enviroment online and locally.

8. 4: Prevent Suicide In several cases in the last years by mindful twitter user. Often the person who wants to commit suicide and the helper are only connected by „weak ties“ www.twitter.com In march 2011 a Person in Cologne, Germany saved somebodies life in Graz, Austria only knowing him by skype, MMORPG and under a pseudonym

9. 5: Finding Stolen Cameras Database is mapping camera serial numbers by extracting EXIF-data of online-published photos Support the Crowdsourcing by spreading the word More scrapers – more chances to be found www.stolencamerafinder.com

10. The Internet changing the way we communicate, sharing information and data to create common and individual value. You will have no control about what & who talks about you. So join the flow of information. Be a professional filter, take care of your online reputation.

11. By doing this You show directions, You give advise. You give good example. You create relevance for your position in online-related human communication.

15. Add established and trusted tools of communication When suppling communication structure to the victim Guest can call home Guest can fax home Guest can mail home Guest can contact her/his friends via facebook

16. Increase your knowledge about holiday-related online crimes Focus on all questions of identity theft/identity fraud Make Checklists to increase awareness in tourists mind and to make necessary steps needed immediately Offer ATAS as a Trustee to verify victim's identity in conversations in social networks

17. Start a „Fanpage“ on Facebook Facebook with its 600 Million people is relevant As a place to give advise, say/receive thanks to tell stories so others can learn

18. Get more involved in other Amsterdam (tourism) related Facebook Fanpages ATAS is a special interest NGO, but the knowledge of you should be dispersed more widely.

19. Enhance your helping hands... ...start a group of active couchsurfers in Amsterdam who are willing to give support to young victimized travellers Local Couchsurfing Ambassadors can help

20. In many fields of human interaction the web can create new levels of empathy new fields of human-to-human help new areas for sharing thoughts, opinions, things and a smile

21. 2013/2014 Mobile Devices globally becomes the main way to access the web and its tools 2010/11 Peer-to-Peer Sharing of Products, Services and help starts to become mainstream and hyper-local 2009 Elinor Ostrom wins Nobel Prize for Economic First to win with a theory in the efficiency of commons-based societies J eremy Rifkin , world-known thought leader publishes his Book „The Empathic Civilization“ 2007 The era of the Smartphones starts 2003- 2006 The blossom of uncounted Social Media Sites for peer-to-peer collaborative & sharing informatio and media

22. www.mundraub.org - sharing the ways to find free fruits www.smava.de People-to-People money lending www.betterplace.org - Online Donation connecting both sides www.neighborgoods.net Save money & ressources by sharing with friends Empathy is an important Survival Skill of the 21 st Century!

23. The internet creates a new understanding of privacy and - mostly ignored in common discussion - a new understanding of publicness.

24. Openess especially when it comes to Crimes are not easy to handle at first. Data needs contextualization.

25. Openess sometimes feels culturally unfit. The web doesn't know borders, habits do.

26. Openess when combined with a campaign Carried by civil society and governmental organisations are improving the situation of the community Making it easy to find common decisions based on openly shared information. Crowdsourcing for public accountability Ushahidi combines social activism, citizen/tourist journalism & geospatial information

27. Election in Kenia, Desaster Control in Haiti, Rescue Coordination in Japan

28. Crime in the Citiy Crime against tourists Is no longer an OPEN SECRET ATAS realized this 20 years ago Only by reacting on a drawback You - as a community – can change the situation Only by reacting on a grievance You – as a city – stay in control of keep the upper hand In a never perfect, but always evolving thing called human society Trust is created by acting, not by hiding.

29. It could have happened anywhere... ...fortunately it happened in Amsterdam

30. Pass on your 20 years of experience... ...start a closed group on facebook to share with tourism victim supporters globally No more OPEN SECRETS in Europe. ATAS should become a rulemodel for every city community. The Web can help to spread the word.