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Creating (or Re-creating) an  Adult-Friendly Website Education Dynamics – Carol Aslanian Seminar Series Chicago, IL: March 31-April 1, 2011 Bob Johnson Consulting, LLC
Most likely to drive people nuts… Confusing navigation,  poor menus and links Bob Johnson Consulting, LLC
Adult students… Large public
Adult students… Small private
Major reason people go to your website… Complete a task Bob Johnson Consulting, LLC
6 key truths about task completion… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bob Johnson Consulting, LLC
The Golden Rule… 5 seconds to connect Bob Johnson Consulting, LLC
April Fool’s Day Special… Don’t Do This! Bob Johnson Consulting, LLC
Large photos obscure navigation… http://ags.wlc.edu/ Bob Johnson Consulting, LLC
Fail to meet likely link expectations… http://www.graduatephiladelphia.org/paying_for_college.asp Bob Johnson Consulting, LLC
Offer choice… deliver none in 7 months http://www.graduatephiladelphia.org/calendar.asp Bob Johnson Consulting, LLC
Print publications online as PDFs… https://uwin.wisconsin.edu/backtocollege.aspx Bob Johnson Consulting, LLC
Organization-centric inquiry forms… http://bit.ly/h6AvuU Bob Johnson Consulting, LLC
Force people to read, not scan… http://bit.ly/fWyNFy Bob Johnson Consulting, LLC
Beyond April 1… Website features to build engagement Bob Johnson Consulting, LLC
Easy to scan = easier to navigate https://uwin.wisconsin.edu/ Bob Johnson Consulting, LLC
Search + site map… http://www.stedwards.edu/siteindex.htm Bob Johnson Consulting, LLC
Highlight a special program… http://www.return.utah.edu/ Bob Johnson Consulting, LLC
Highlight a special program… http://www.unm.edu/graduationproject/ Bob Johnson Consulting, LLC
Easy to scan 5 key points… Bob Johnson Consulting, LLC
Easy to complete admission form… Bob Johnson Consulting, LLC
Highlight a “ReStart” GPA policy… http://clas.uiowa.edu/students/handbook/restart Bob Johnson Consulting, LLC
Online classes = $$$ saved https://uwin.wisconsin.edu/backtocollege.aspx Bob Johnson Consulting, LLC
Clean, brief inquiry form… https://www.scps.nyu.edu/contactUs.htm Bob Johnson Consulting, LLC
Another, with motivation, from DeVry… http://information.devry.edu/us/domestic-request-info?vc=140427 Bob Johnson Consulting, LLC
Tips from a consortium… http://www.graduatephiladelphia.org/  Bob Johnson Consulting, LLC
16 questions… track with analytics http://www.graduatephiladelphia.org/why_graduate.asp Bob Johnson Consulting, LLC
Pre-app transfer credit review… http://information.devry.edu/us/transfer-students?vc=167161 Bob Johnson Consulting, LLC
Great use of the “you” word… http://www.etowndegrees.com/about-us/overview.asp Bob Johnson Consulting, LLC
“ You”-friendly transfer credit page… http://degreecompletion.stedwards.edu/x157.xml ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bob Johnson Consulting, LLC
Notes on social media… Higher education is not Disney World  Bob Johnson Consulting, LLC
Disney World is not real… http://on.fb.me/fhrO7P Bob Johnson Consulting, LLC
Facebook to solve problems… http://on.fb.me/fnTsls Bob Johnson Consulting, LLC
“ Generous transfer credit…” + scholarships http://twitter.com/SNHUTransfer ,[object Object],Bob Johnson Consulting, LLC
Social mash-up on regular website… http://www.phoenix.edu/students/online_communities.html Bob Johnson Consulting, LLC
Wrapping up… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bob Johnson Consulting, LLC
Bob Johnson Consulting, LLC Thank You! Bob Johnson, Ph.D. President Bob Johnson Consulting, LLC Marshall, MI 49068  248.766.6425  [email_address] Customer Carewords Website Research  www.bobjohnsonconsulting.com

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Creating Adult-Friendly Websites Tips

  • 1. Creating (or Re-creating) an Adult-Friendly Website Education Dynamics – Carol Aslanian Seminar Series Chicago, IL: March 31-April 1, 2011 Bob Johnson Consulting, LLC
  • 2. Most likely to drive people nuts… Confusing navigation, poor menus and links Bob Johnson Consulting, LLC
  • 5. Major reason people go to your website… Complete a task Bob Johnson Consulting, LLC
  • 6.
  • 7. The Golden Rule… 5 seconds to connect Bob Johnson Consulting, LLC
  • 8. April Fool’s Day Special… Don’t Do This! Bob Johnson Consulting, LLC
  • 9. Large photos obscure navigation… http://ags.wlc.edu/ Bob Johnson Consulting, LLC
  • 10. Fail to meet likely link expectations… http://www.graduatephiladelphia.org/paying_for_college.asp Bob Johnson Consulting, LLC
  • 11. Offer choice… deliver none in 7 months http://www.graduatephiladelphia.org/calendar.asp Bob Johnson Consulting, LLC
  • 12. Print publications online as PDFs… https://uwin.wisconsin.edu/backtocollege.aspx Bob Johnson Consulting, LLC
  • 13. Organization-centric inquiry forms… http://bit.ly/h6AvuU Bob Johnson Consulting, LLC
  • 14. Force people to read, not scan… http://bit.ly/fWyNFy Bob Johnson Consulting, LLC
  • 15. Beyond April 1… Website features to build engagement Bob Johnson Consulting, LLC
  • 16. Easy to scan = easier to navigate https://uwin.wisconsin.edu/ Bob Johnson Consulting, LLC
  • 17. Search + site map… http://www.stedwards.edu/siteindex.htm Bob Johnson Consulting, LLC
  • 18. Highlight a special program… http://www.return.utah.edu/ Bob Johnson Consulting, LLC
  • 19. Highlight a special program… http://www.unm.edu/graduationproject/ Bob Johnson Consulting, LLC
  • 20. Easy to scan 5 key points… Bob Johnson Consulting, LLC
  • 21. Easy to complete admission form… Bob Johnson Consulting, LLC
  • 22. Highlight a “ReStart” GPA policy… http://clas.uiowa.edu/students/handbook/restart Bob Johnson Consulting, LLC
  • 23. Online classes = $$$ saved https://uwin.wisconsin.edu/backtocollege.aspx Bob Johnson Consulting, LLC
  • 24. Clean, brief inquiry form… https://www.scps.nyu.edu/contactUs.htm Bob Johnson Consulting, LLC
  • 25. Another, with motivation, from DeVry… http://information.devry.edu/us/domestic-request-info?vc=140427 Bob Johnson Consulting, LLC
  • 26. Tips from a consortium… http://www.graduatephiladelphia.org/ Bob Johnson Consulting, LLC
  • 27. 16 questions… track with analytics http://www.graduatephiladelphia.org/why_graduate.asp Bob Johnson Consulting, LLC
  • 28. Pre-app transfer credit review… http://information.devry.edu/us/transfer-students?vc=167161 Bob Johnson Consulting, LLC
  • 29. Great use of the “you” word… http://www.etowndegrees.com/about-us/overview.asp Bob Johnson Consulting, LLC
  • 30.
  • 31. Notes on social media… Higher education is not Disney World Bob Johnson Consulting, LLC
  • 32. Disney World is not real… http://on.fb.me/fhrO7P Bob Johnson Consulting, LLC
  • 33. Facebook to solve problems… http://on.fb.me/fnTsls Bob Johnson Consulting, LLC
  • 34.
  • 35. Social mash-up on regular website… http://www.phoenix.edu/students/online_communities.html Bob Johnson Consulting, LLC
  • 36.
  • 37. Bob Johnson Consulting, LLC Thank You! Bob Johnson, Ph.D. President Bob Johnson Consulting, LLC Marshall, MI 49068 248.766.6425 [email_address] Customer Carewords Website Research www.bobjohnsonconsulting.com