1. The BIG Question â Toilets at Delhi Metro
Ashish Bhasin, Ashish Dubey,
Benz Thomas, Pratik Sharma, Vivek Sharma
Image courtesy: mmagallan from www.sxc.hu
2. Contents
⢠Introduction
â Delhi Metro
â Toilet Issue & Delhi Metro
⢠Scope of the study & work plan
â Questionnaire parameters
â Analysis of the survey
â Commuters perspective on the issue
⢠Recommendations to Delhi Metro
3. About Delhi Metro
Delhi Metro â Lifeline of the city
Serving people in Ever expanding
Clean commuting
NCR network
âş Currently serving âş Network of six lines âş Certified by the UN
Delhi, Gurgaon, âş Total length of 189.63 as first metro rail
Noida and Ghaziabad kms and rail-based
âş More than 2,700 trips âş 142 stations system in the world
daily to get âcarbon
âş 35 are
âş Between 6:00 and
credits for reducing
underground
23:00 greenhouse gas
âş 5 are at-grade
emissionsâ
âş rest are elevated
4. Delhi Metro - Toilet Issue
Increasing network
âş Delhi Metro is continuously increasing its network (more destinations)
âş More and more people are taking to the Delhi Metro for commuting from
one end of the city to another
Commuting time & weather
âş Travel time for the people has decreased, the average time spent within the
metro network has increased
âş Extreme weather conditions in Delhi
Necessity for an accessible toilet facility in the Delhi Metro
Network
5. Toilet Issue - Timeline
⢠PIL in Delhi High Court for providing of toilets in Delhi Metro
⢠Delhi High Court directs DMRC to permit use of Metro staff toilets
2007 at Mandi House, Vidhan Sabha, Chawri Bazaar and Civil Lines
⢠Delhi High Court throws out PIL for toilet facility in Delhi Metro
⢠Directs them to approach Delhi Metro
2009
⢠Satish Kumar Sharma, challenges Delhi High Court order
⢠SC notice to Delhi Metro over lack of toilets
2012
6. Scope of the study
Surveying the following parameters from the Metro Commuters
(43% face to face and 57% online)
Age, Gender? Should toilets be there?
Other facilities? Survey Payment structure?
Frequency of usage? Location of the toilets?
7. Survey Analysis â Need for a toilet
35
⢠Foremost reason - 30
Increase in the Delhi 25
Metro network 20
15
10
⢠Travelling more and
5
more kilometres to
0
reach their destination
8. Survey Analysis â Location of the toilet
⢠Maximum commuters Outside the
station
want the toilet within the premises but
within the
boundary
station premises Wall
On the
platform
18% 21%
⢠Cleanliness perspective
- Interesting observation Within the
Within the
is that this set of people premises but
station
premises on
away from
wanted the location to the station
the station
floor
floor/platform
be within the premises 21%
of the main station but 40%
away from the station
platform
9. Survey Analysis - Payment options
⢠An interesting insight
that was found from the
survey was the fact that
people wanted to pay for Free
using the facility
28%
⢠A pay per use model
was propagated by 61% Pay per
of the respondents use
⢠A mere 28% wanted the Incorpor 61%
toilet facility for free ated into
the
token
money
11%
10. Survey Analysis â Classification of
respondents
Less than 18 18-30
30-60 60+
7% 9%
Female
38%
26%
Male
62%
58%
Age wise classification Gender wise classification
11. Recommendations to Delhi Metro
Rail Corporation (DMRC)
⢠Go in for a PPP model for execution and maintenance of toilets
PPP model for ⢠Provide space and infrastructure for these facilities
1 toilets at the ⢠Maintenance and toll collection should be hived off to a 3 rd party
station
⢠This insight comes from the fact that 72 percent of commuters are willing
to pay to use these facilities
Pay per use toilet ⢠The payment for usage of the toilet facilities should be as a pay per use
2 model model
⢠Incorporating it into the token money will cause immense displeasure
among the commuters
Specific ⢠The toilet facilities should be located within the station premises but
3 location of the beyond the actual platform
toilet facility ⢠This will ensure cleanliness of the station premises and also be
convenient for people because they no more have to exit the station for
this activity