DevEX - reference for building teams, processes, and platforms
Social Media Opportunities & Threats for Business
1. Social medias: What opportunities, what threats? May 2010 V. Bauwens, L. Kloetzer, S. Schlegel With the Dundee team : C. Albrecht, D. Connelly, N.Gupta
2. What does the Business User Observatory do? Business User Observatory: we observe how people collaborate daily at work 17.06.11 V. Bauwens, L. Kloetzer
3.
4. Who did we meet? 17.06.11 V. Bauwens, L. Kloetzer
5. Who did we meet? Ryan : the Tweeter (London) 17.06.11 V. Bauwens, L. Kloetzer
6. Who did we meet? Jule : the Busy Bee (Berlin) 17.06.11 V. Bauwens, L. Kloetzer
27. Are social media for any company? Yes, BUT one has to weigh beforehand the risks and benefits and have a clear strategy Online support Systematic brand or product watch Looking for information about someone 17.06.11 V. Bauwens, L. Kloetzer Identify and follow actors in a community Test ones product with customers Open a Facebook page about one ’ s company Less visible or passive presence: less risky More active presence: more risky
Recruiting and interviewing 45 Lead users defined as having more than 400 contacts on LinkedIn or Xing and being active on a variety of social media Project done in collaboration with master students in Ethnography and Design from Dundee University, Scotland 3 places : London, Berlin, Switzerland 3 communities : Indian community in London, professionals of SNS Other professionals using SN for private and professional reasons Swisscom SNS professionals
We believed that we would find a diverse range of professionals who matched our criteria, especially social media professionals, but were surprised to find a lack of permanent employees who were active professional networkers : Professional Social Networking requires both a urge to do so and a way of life that are not frequent outside the milieu of entrepreneurs.
After having analysed it, it appeared like an extremely sophisticated, well thought, optimised media ecology: platforms feed or complement each other
Being a reference among one ’ s peers. They blogged to get professional visibility, exchanged links and papers to appear as thought leaders. They promoted themselves to promote their products and services.
Improving one ’ s project or product. They published ideas or prototypes, got comments, measured reactions, and iteratively improved these first tries.
Searching and following people. They checked people online identity, recruited employees and partners, evaluated if they were “ on the same wave length ” . Ryan recruited 2 persons he had followed on Twitter
SNS partly replaced emails, planned meetings, exchanges on specific projects Sabine uses Facebook in her distributed team to get a feeling of being together despite physical distance