Digital Banking in 2012

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In this webinar Backbase's CEO and co-founder, Jouk Pleiter along with Head of Marketing, Jelmer de Jong, will share the latest developments in mobile banking, user experience, advanced personalization and the new, self-directed consumer.

Business Technologie Wirtschaft & Finanzen

Customer Experience Solutions. Delivered. 1

Digital Banking in 2012

Outlook & Trends

Customer Experience Solutions. Delivered. 2

Our latest white paper on Engagement
Banking is available for download at:

banking.backbase.com/adv/futureofbankin
g-whitepaper.php

Customer Experience Solutions. Delivered. 4

Key Focus Area’s for 2012

 Self-Directed Customer

 User Experience

 Mobile Banking

 Personal & Relevant

Customer Experience Solutions. Delivered. 5

Self-Directed

Customer

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Emerging Customer Behavior

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Emerging Changes in Customer Behaviro

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Paradigm Shift: From ‘Inside-out’ to ‘Outside-in’

Outside-In

CUSTOMER
EXPERIENCE
LAYER
LOOSELY
COUPLED

INTERNAL
SYSTEMS
AND PLATFORMS

Inside-Out

Customer Experience Solutions. Delivered. 11

User Experience
Design

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User Experience Design

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focused campaigns

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Ubiquity

Mobile Banking

Customer Experience Solutions. Delivered. 24

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Customer Experience Solutions. Delivered. 29

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Personal &

Relevant

Customer Experience Solutions. Delivered. 31

Customer Experience Solutions. Delivered. 32

Customer Experience Solutions. Delivered. 33

Personal & Relevant

Targeting

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Customer Experience Solutions. Delivered. 37

Personal & Relevant

Segmentation

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Customer Experience Solutions. Delivered. 40

Customer Experience Solutions. Delivered. 41

Personal & Relevant

Customization

Customer Experience Solutions. Delivered. 42

Customer Experience Solutions. Delivered. 43

Customer Experience Solutions. Delivered. 44

Thank You
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