The document discusses recruitment and selection processes. It covers topics such as the aims of recruitment, importance of recruitment and selection, internal promotion vs external recruitment, job analysis, recruitment strategies including advertisements and e-recruitment, initial screening methods, final selection techniques like interviews and tests, effectiveness and validity of different techniques, and differences in approaches across countries.

1. C HAPTER 6 Recruitment and Selection

9. Internal Promotion and External Recruitment A. L. Weaver President and Chief Executive Officer R. E. Lewis M.L. Denney J. Hicks G. L. Newman R. R. Jackson B. W. Swain Vice President, Human Resources Manager, Human Resource Department Benefit Analyst Manager, Compensation Manager. Employment Salary Analyst Retirement B. Massenburg B.B.S., State University Promotion Promotion Promotion External Recruit

30. Selection Techniques and the Frequency of Use Technique Percentage of firms reporting use Reference checking 96% Interviews 94% Application forms 87% Ability tests 78% Medical examinations 50% Mental ability 31% Drug tests 26% Personality inventory 17% Weighted application forms 11% Honesty tests 7% Lie detector tests 5% SOURCE: A.M. Ryan and P. Sackett, “A Survey of Individual Assessment Practices by I/O Psychologists,” Personnel Psychology 40 (1987), pp. 455-488; Bureau of National Affairs, 1988-89 Survey of Fortune 500 Companies , Washington, D.C.; I.T. Robertson and P.J. Jakin, “Management Selection in Britain: A Survey and Critique,” Journal of Occupational Psychology 59, pp. 45-57.

31. Percentage of Job Skills Testing in Selected Industries TEST ALL JOB ONLY SELECT INDUSTRY APPLICANTS JOB CATEGORIES Manufacturing 7% 49% Financial Services 4% 68% Wholesale and Retail 0% 53% Business and Professional Services 2% 57% Other Services 6% 63% Source: American Management Association: “Job Skills Testing Questionnaire,” 1998.

36. Sample Situational Interview Question QUESTION: It is the night before your scheduled vacation. You are all packed and ready to go. Just before you get into bed, you receive a phone call from the plant. A problem has arisen that only you can handle. You are asked to come in to take care of things. What would you do in this situation? RECORD ANSWER: SCORING GUIDE: Good: “I would go in to work and make certain that everything is O.K. Then I would go on vacation.” Good: “There are no problems that only I can handle. I would make certain that someone qualified was there to handle things.” Fair: “I would try to find someone else to deal with the problem.” Fair: “I would go on vacation.”

57. Factors That Motivate Top Talent Source: E. G. Chambers, H. Hanafield-Jones, S. M. Hankin, and E. G. Michaels, III, “Win the War for Top Talent,” Workforce 77, no. 12 (December 1998): 50–56. Used with permission of McKinsey & Co.

58. Best and Worst Majors for Job-Hunting Graduates Source: Patrick Scheetz, Employment Research Institute, Michigan State University.

59. Occupational Breakdown of Temporary Help Agency Placements Source: Steve Jones, “You’ve Come a Long Way, Baby: What the Staffing Industry Offers Today,” Canadian HR Reporter 14, no. 19 (November 5, 2001): 15.