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Marines won’t Do that

Mastering the
Split-SecondDecision-Making
babuappat@gmail.com
The Marines Won’t Do that
Here’s another three-second
negotiation.

If you’re looking for something cheerful,
though, maybe you should read it some
other time.
Lessons for Life

It’s a troubling story and far from most
people’s experience. Nevertheless, it
offers powerful life lessons
Story of a Commando in
Afghanistan
Imagine that you’re a British Marine
commando in Afghanistan.

Your unit comes across an insurgent, badly
wounded but unarmed.
Shuffle this mortal coil

One of your fellow soldiers, seething with
rage, points his pistol at him and is poised
to shoot. “Shuffle off this mortal coil,” he
says. “It’s nothing you wouldn’t do to us
You have mere seconds to act.

You’re not close enough
to restrain him.
What would you say?
What would you say?
Fraction of a minute
If you weighed your options for
more than an instant, time’s up.
It’s too late. As it was for the
others at the scene.
At close range
Before they could act or speak, the angry
soldier shot the defenseless captive at
close range, then turned to his fellow
commandos and said, “Obviously this
doesn’t go anywhere, fellas. I just broke
the Geneva Convention
The Grainy Picture
But word did get out in the following
days. The whole incident had been
videoed by helmet cameras. (The
grainy picture posted here is from
that film.)
The Soldier was convicted
The soldier was recently found
guilty of murder, the first such
conviction in Britain since World
War II.
Cold Blooded Murder
Handing down a life sentence, the
judge said, “You treated that Afghan
man with contempt and murdered
him in cold blood.
Betraying fellow personnel
By doing so you have betrayed your
corps . . . [and] potentially increased
the risk of revenge attacks against
your fellow service personnel.
Dilemma
It was a tragedy all the way around.
For the victim, most certainly.

Also for the convicted soldier who had
an otherwise unblemished service
record.
To Prevent a killing
And likewise for the troops who
witnessed the killing and anguish
over what they might have done to
prevent it.
Marines don’t do that
There is no simple answer that would
guarantee a different outcome, but some
military experts believe that the murder
might have been prevented if just one
other person in that unit had the
presence of mind to say four
words: “Marines don’t do that.”
Command or state?
Replay that short sentence in your
head as if it were directed to you.
Note that it does not include the
words stop, order, or wrong.
Person- His action

That omission makes the statement all
the stronger. Its aim is to put the
spotlight on the person, not the act.
Remember who you are
“Marines” is the most important word. It
comes first and works on two levels. It
tells the soldier, Remember who you are.
You are not alone

Don’t renounce your identity.” Uttered
by a fellow marine, it also says, “Your
brothers are here with you
Saying too much

You may think I’m reading too much
meaning into that sentence.
The incident analysed
When I came across an analysis of the
incident by an ethicist, Paul Valley, I
forwarded it to a former student of
mine, Major David Dixon, recently
retired from the US Marine Corps.
Quoting

David kindly gave me permission to
quote his reply:
Ethical Decisions
“Wow, this is extremely apropos. A few
months ago I spoke at the University of
Washington about how the Marine Corps
teaches ethical decision making in
situations exactly like this. . ..
Marines don’t do that
This is exactly what we teach:
‘Marines don't do that.’
Verbatim, it is in my PowerPoint
slides.
Train the Personnel
According to David, every US Marine
received this training in 2012, from
senior personnel to the most the
most junior enlisted troops.
Expression of Values
It’s more than a technique or a
tactic. Instead it’s an expression
of a deep sense of values and
responsibilities
Poise, Presence & Moral courage

David says that U.S. Marines are
taught poise, presence, and moral
courage from Day 1 in the service.
Motivate your Colleague
If the Marine next to you is falling
asleep in class, you must have the
moral courage to wake him up and
motivate him to stay awake.
Left; You and your right
If you are caught sleeping in class at
boot camp, not only do you get in
trouble for laziness, but the Marine
to your left and to your right get in
trouble for lack of moral courage b/c
they should have corrected you
when you were in the wrong
Persuade to do the right
Now let’s take a big leap to see
how the same principles apply if
you need to persuade someone
else to do the right thing.
A fair treatment
Perhaps you want another party to
treat you fairly, even though they
know you’re in a weak bargaining
position.
Moral Courage
Or you might see a colleague about
to trip up by padding his expense
account. Don’t look away. Have
moral courage yourself
Better side of one’s nature

Step one is summoning the
better side of the other
person’s nature.
Comfortable in your plan
That doesn’t require sermonizing.
Instead you might merely ask,
“Would you be comfortable in telling
your children what you’re planning
to do?”
Ethical Boundaries
Start with the fundamental matter
of character. After that—if you
have more than three seconds—
you can debate specific ethical
boundaries.
Friends who’ll Challenge you
Most important of all, of course, is
having friends ourselves who will
have the courage to challenge us if
we seem to have lost sight of who
we aspire to be.
Never Lose sight of
who you aspire to be
Hope you’ve enjoyed these narrative
slides.
May I believe that you got one valid point
in making a split second decision?
THANK YOU
babuappat@gmail.com www.youtube.com/TheTrainingclasses

Harvard Business School Professor Michael Wheeler is the author of The Art of Negotiation: How to Improvise Agreement in a Chaotic World

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Marines won’t do that- Split-second Decision Making

  • 1. Marines won’t Do that Mastering the Split-SecondDecision-Making babuappat@gmail.com
  • 3. Here’s another three-second negotiation. If you’re looking for something cheerful, though, maybe you should read it some other time.
  • 4. Lessons for Life It’s a troubling story and far from most people’s experience. Nevertheless, it offers powerful life lessons
  • 5. Story of a Commando in Afghanistan Imagine that you’re a British Marine commando in Afghanistan. Your unit comes across an insurgent, badly wounded but unarmed.
  • 6. Shuffle this mortal coil One of your fellow soldiers, seething with rage, points his pistol at him and is poised to shoot. “Shuffle off this mortal coil,” he says. “It’s nothing you wouldn’t do to us
  • 7. You have mere seconds to act. You’re not close enough to restrain him. What would you say?
  • 9. Fraction of a minute If you weighed your options for more than an instant, time’s up. It’s too late. As it was for the others at the scene.
  • 10. At close range Before they could act or speak, the angry soldier shot the defenseless captive at close range, then turned to his fellow commandos and said, “Obviously this doesn’t go anywhere, fellas. I just broke the Geneva Convention
  • 11. The Grainy Picture But word did get out in the following days. The whole incident had been videoed by helmet cameras. (The grainy picture posted here is from that film.)
  • 12. The Soldier was convicted The soldier was recently found guilty of murder, the first such conviction in Britain since World War II.
  • 13. Cold Blooded Murder Handing down a life sentence, the judge said, “You treated that Afghan man with contempt and murdered him in cold blood.
  • 14. Betraying fellow personnel By doing so you have betrayed your corps . . . [and] potentially increased the risk of revenge attacks against your fellow service personnel.
  • 15. Dilemma It was a tragedy all the way around. For the victim, most certainly. Also for the convicted soldier who had an otherwise unblemished service record.
  • 16. To Prevent a killing And likewise for the troops who witnessed the killing and anguish over what they might have done to prevent it.
  • 17. Marines don’t do that There is no simple answer that would guarantee a different outcome, but some military experts believe that the murder might have been prevented if just one other person in that unit had the presence of mind to say four words: “Marines don’t do that.”
  • 18. Command or state? Replay that short sentence in your head as if it were directed to you. Note that it does not include the words stop, order, or wrong.
  • 19. Person- His action That omission makes the statement all the stronger. Its aim is to put the spotlight on the person, not the act.
  • 20. Remember who you are “Marines” is the most important word. It comes first and works on two levels. It tells the soldier, Remember who you are.
  • 21. You are not alone Don’t renounce your identity.” Uttered by a fellow marine, it also says, “Your brothers are here with you
  • 22. Saying too much You may think I’m reading too much meaning into that sentence.
  • 23. The incident analysed When I came across an analysis of the incident by an ethicist, Paul Valley, I forwarded it to a former student of mine, Major David Dixon, recently retired from the US Marine Corps.
  • 24. Quoting David kindly gave me permission to quote his reply:
  • 25. Ethical Decisions “Wow, this is extremely apropos. A few months ago I spoke at the University of Washington about how the Marine Corps teaches ethical decision making in situations exactly like this. . ..
  • 26. Marines don’t do that This is exactly what we teach: ‘Marines don't do that.’ Verbatim, it is in my PowerPoint slides.
  • 27. Train the Personnel According to David, every US Marine received this training in 2012, from senior personnel to the most the most junior enlisted troops.
  • 28. Expression of Values It’s more than a technique or a tactic. Instead it’s an expression of a deep sense of values and responsibilities
  • 29. Poise, Presence & Moral courage David says that U.S. Marines are taught poise, presence, and moral courage from Day 1 in the service.
  • 30. Motivate your Colleague If the Marine next to you is falling asleep in class, you must have the moral courage to wake him up and motivate him to stay awake.
  • 31. Left; You and your right If you are caught sleeping in class at boot camp, not only do you get in trouble for laziness, but the Marine to your left and to your right get in trouble for lack of moral courage b/c they should have corrected you when you were in the wrong
  • 32. Persuade to do the right Now let’s take a big leap to see how the same principles apply if you need to persuade someone else to do the right thing.
  • 33. A fair treatment Perhaps you want another party to treat you fairly, even though they know you’re in a weak bargaining position.
  • 34. Moral Courage Or you might see a colleague about to trip up by padding his expense account. Don’t look away. Have moral courage yourself
  • 35. Better side of one’s nature Step one is summoning the better side of the other person’s nature.
  • 36. Comfortable in your plan That doesn’t require sermonizing. Instead you might merely ask, “Would you be comfortable in telling your children what you’re planning to do?”
  • 37. Ethical Boundaries Start with the fundamental matter of character. After that—if you have more than three seconds— you can debate specific ethical boundaries.
  • 38. Friends who’ll Challenge you Most important of all, of course, is having friends ourselves who will have the courage to challenge us if we seem to have lost sight of who we aspire to be.
  • 39. Never Lose sight of who you aspire to be
  • 40. Hope you’ve enjoyed these narrative slides. May I believe that you got one valid point in making a split second decision?
  • 41. THANK YOU babuappat@gmail.com www.youtube.com/TheTrainingclasses Harvard Business School Professor Michael Wheeler is the author of The Art of Negotiation: How to Improvise Agreement in a Chaotic World