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Telephone Collection Techniques

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Credit Management Association
Credit Management Association

The document provides an overview of telephone collection techniques for accounts receivable. It discusses goals of collection efforts, classifying different types of debtors, general collection programs with multiple stages using different methods, handling disputes, skills for effective telephone collections, working with third parties like collection agencies and attorneys, options for distressed debtors, bankruptcy proceedings, and out-of-court workouts.

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TELEPHONE COLLECTION TECHNIQUES Brenda Terreault, Esq. NACM Oregon January 28, 2010
A/R – Delinquency ,[object Object],[object Object],[object Object]
Goals of the Collections Effort ,[object Object],[object Object],[object Object],[object Object]
A/R – Collections ,[object Object],[object Object],[object Object],[object Object],[object Object]
Classifying the Debtor ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A General Collection Program ,[object Object],[object Object],[object Object],[object Object]
A General Collection Program ,[object Object],[object Object],[object Object],[object Object]
A General Collection Program ,[object Object],[object Object],[object Object],[object Object]
A General Collection Program ,[object Object],[object Object],[object Object],[object Object],[object Object]
Handling Disputes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Handling Disputes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Collections ,[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Collections (cont.) ,[object Object],[object Object],[object Object],[object Object]
Telephone Collections (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using Your Voice – Inflection ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Collections (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Collections (cont.) ,[object Object],[object Object],[object Object],[object Object]
The Distressed Debtor ,[object Object]
The Distressed Debtor (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Distressed Debtor (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Distressed Debtor (cont.) ,[object Object],[object Object],[object Object],[object Object]
The Distressed Debtor (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Working with Third Parties ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Working with Third Parties ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Small Claims Court? ,[object Object],[object Object],[object Object],[object Object],[object Object]
The End Game ,[object Object],[object Object],[object Object]
Bankruptcy ,[object Object],[object Object],[object Object]
Bankruptcy ,[object Object],[object Object],[object Object],[object Object]
Bankruptcy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Bankruptcy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Bankruptcy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Out of Court ,[object Object],[object Object],[object Object],[object Object]
[object Object]
Myth #1 FDCPA only applies to 3 rd Party Collectors
Myth #2 FDCPA only applies to Consumer accounts
Thank you! Questions? [email_address]

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Telephone Collection Techniques