The document provides an overview of telephone collection techniques for accounts receivable. It discusses goals of collection efforts, classifying different types of debtors, general collection programs with multiple stages using different methods, handling disputes, skills for effective telephone collections, working with third parties like collection agencies and attorneys, options for distressed debtors, bankruptcy proceedings, and out-of-court workouts.

1. TELEPHONE COLLECTION TECHNIQUES Brenda Terreault, Esq. NACM Oregon January 28, 2010

34. Myth #1 FDCPA only applies to 3 rd Party Collectors

35. Myth #2 FDCPA only applies to Consumer accounts

36. Thank you! Questions? [email_address]